On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I've used this company in the past and they were great then. And thus time as well. I would recommend them to anyone that is looking to travel with their pet or having a hard time finding/ getting into a place to live.
This was so simple to figure out and I am glad that I did it so I can now have my animal with me to provide comfort and support!
Hi Kayla,
We’re grateful for your kind words. Thank you for choosing us, and have an amazing day!
The entire process from start to finish took less than 48 hours. I love the efficiency and I am so glad my pets are now certified. It's going to save me a lot of headache and trouble in the future!
Hello Kendra,
Your support brightens our day! Thank you for your kind words, and have a beautiful day!
Everything was very simple and quick and I got my legal documents very easily
Hi Brittney,
Thank you for taking the time to share your experience. It means so much to us. Have an awesome day!
I like how fast support pets customer service is. My information for my support dog came quickly.
Hello Lori,
We’re glad to hear you found the process smooth and that your documents arrived promptly! Regarding adding your husband as a caretaker for your support dog, our ESA letters are issued to the individual seeking emotional support and don’t typically include additional caretakers. If you have specific concerns or need further assistance, please reach out to us at [email protected], and we’ll be happy to help. Thank you for choosing Support Pets! 🐾😊
It was an easy straight forward process. Just follow the prompts! Thank you!
Hello Scott,
Thank you for your kind words! We’re so happy to know we made a difference. Have a wonderful day!
The experience was quick and painless. I plan on continuing to use them next year.
Hello Amanda,
We’re truly grateful for your support. Thank you for your review, and have an amazing day ahead!
Very easy, very professional and everything I needed because my landlord said that I could not have my dog because he was a pit and he was big but I have the documents now thanks to y'all so that I can have him and I'm going to pick him up from My Cousin's house and I'm going to keep him even if we have to go to court. I have all the documents because he is my emotional support dog and I have been a mess since I have not had him
We’re so glad we could help you get the documents you need to keep your dog by your side! 🐾💙 Emotional Support Animals provide such valuable comfort and support, and it’s clear how much your dog means to you. Stand strong, and if you do have to go to court, know that your ESA letter is a powerful tool under the **Fair Housing Act (FHA)** to protect your rights. We’re cheering you on and here to help if you need anything else! 🐾😊
The experience was fast and easy. Highly recommend to all that it's available to. I'm happy to be able to bring my pet anywhere with me.
Hi Aimee,
We’re thrilled to hear that you had a great experience! 🐾💙 While Emotional Support Animals (ESAs) provide meaningful support, please keep in mind that ESAs don’t have public access rights under the **Americans with Disabilities Act (ADA)** like service animals do. Their protections are primarily under the **Fair Housing Act (FHA)** for housing accommodations.
If you have any questions or need more information, feel free to reach out. Thank you for recommending us—we’re so happy we could help! 😊
Support Pets is the best place to help you get your pets ESA paperwork this is my second year with them and they made the renewal process simple and easy
Hello Lizeth,
Thank you for sharing your experience! 🐾💙 We’re so happy to have been able to assist you for the second year and to hear that the renewal process was smooth and easy for you. If you ever have any questions or need further support, we’re always here to help. Thank you for trusting us with your ESA needs! 😊
The process was very easy and super fast. Remy got approved right before I had to move in and all fees were waved. Now I don't have to worry about when applying anywhere for housing or have anxiety when I'm on the run doing errands because she can come with me anywhere as well now. I love it!
Hello Amanda,
We’re so glad to hear that the process was quick and easy for you, and that Remy has been approved just in time for your move! 🐾💙 It’s wonderful that you’re able to have her by your side without worrying about housing or other challenges.
We’re thrilled to have helped you and Remy, and we’re here if you ever need further assistance! 😊
Easy questions to answer, approved in less than 3 minutes, informational video, and documents available within 48 hours. I gave 4 stars because you have to pay extra for Rental Forms. Also generally a letter from a licensed doctor lasts forever but with Support Pets you have to renew your ESA every year to keep your ESA valid. Still cheaper than paying for a pet monthly on a lease and the company has to make additional income somehow but the letters really don't have to "expire" (my first two dogs are legit from my primary care physician but her facility no longer accepts my medical insurance and I needed an ESA asap for my newest animal as I can't wait 3 months to get a physical appointment at a new doctors office).
Hi Kara,
Thank you for sharing your detailed feedback! We’re glad to hear the process was quick and straightforward, and that you received your documents promptly. We understand your point about the annual renewal and rental forms. While ESA letters do require yearly renewal to stay legally compliant with most housing requirements, we strive to keep the process affordable and accessible—especially compared to monthly pet fees.
We appreciate your understanding about the need for additional services like rental forms and are happy we could help you secure an ESA letter quickly for your newest companion. If you ever have further questions or need assistance, we’re here to help. Wishing you and your furry family all the best! 🐾💙
5/5, great customer service. Document came in at recorded time
Hello Benito,
Thank you for your 5/5 review! We're thrilled to hear you had a great experience with our customer service and that your document arrived on time. If you ever need anything else, we’re always here to help. Wishing you and your companion all the best! 🐾😊
Thank you for your service to help most of us to make this possible and so easy
Hi James,
Thank you for your kind words! We’re so happy to help make it easier for you to keep your pup by your side. Your furry companion deserves to be there for you, and we’re honored to support you in making that possible. If you ever need further assistance, we’re always here to help! 🐾💙
I did have a little but of a hard time at the start but it called down.
Hi Rhonda,
Thank you for sharing your experience! We’re so glad to hear that things worked out smoothly in the end and that you’re happy with the process. If you have any questions or need assistance with anything else, we’re always here to help. Wishing you and your furry companion all the best! 🐾💙
Excited for the new accessibility my fur baby will experience!
Hi Leslie,
We’re so excited for you and your fur baby! 🐾💙 It’s wonderful to hear that this new accessibility will bring even more opportunities for you both to enjoy life together. If you ever need any assistance along the way, we’re here to help. Wishing you and your furry companion the best on this journey! 😊
I struggle with trauma and anxiety so the thought of having to be passed around from doctor to doctor just to be approved was really hard. Being able to have a licensed doctor help me from the comfort of my home was super helpful and my sweet ESA cat is officially on my lease
Hi Erin,
Thank you for sharing your experience! We’re so glad to hear the process was helpful and made things easier for you. It’s amazing that your ESA cat is now officially on your lease and can continue to provide you with comfort and support. Being able to handle everything from home is something we aim to provide for everyone, and it’s great to know it made a difference for you. Wishing you and your sweet companion all the best! 🐾💙
Took at most 5 minutes to complete. Got my ESA letter within 12 hrs via email! 10 out of 10!
Hello Sarah,
Thank you for sharing your experience! We’re thrilled to hear the process was quick and easy for you, and that you received your ESA letter so promptly. Your 10/10 feedback means the world to us! If you ever need anything else, we’re here to help. 🐾💙
The process was easy and professional I spoke to the doctor and confirmed my needs for an ESA animal!
Hello Adrian,
Thank you for sharing your experience! We’re so glad to hear the process was smooth and professional, and that you had the opportunity to speak with the doctor to confirm your needs. Having your ESA is a meaningful step, and we’re happy to have been part of your journey. If you ever need further assistance, we’re here to help! 🐾💙
I received my documents in my email however I did not receive my deluxe order including vest etc. that I paid for. So far it hasn't even been acknowledged by you.
Hi Vonda,
We apologize for the inconvenience you've experienced with your deluxe order. Since we don't have access to specific order details here, we recommend reaching out directly to our customer support team for assistance. They can provide updates on your order status and address any concerns you may have.
You can contact them via:
Email: [email protected]
Live Chat: Available on our website at www.supportpets.com
Please provide your order number and any relevant details when contacting them to expedite the process. We appreciate your patience and are committed to resolving this issue promptly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you for your kind review! It’s always a pleasure to serve customers like you. Have a great day!