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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I had a very good experience, the process was very quick and easy and a very trusting experience
I use every year, very good. Will continue to use in the future
Hi Alyssa,
Thanks for the great review! We’re pleased to know that we could assist you. If you need any more support, don’t hesitate to reach out. Have a lovely day ahead!
I believe I was over charged need someone to contact me asap phone # *******082 also when do I receive my puppies vest
Hello Genaro,
We’re so sorry to hear about the confusion with your charges, and we truly appreciate your patience as we work to resolve this! We want to ensure everything is cleared up for you as quickly as possible.
To address the issue, please contact our customer support team at [email protected] or use the live chat on our website at www.supportpets.com. They will be able to provide clarity on the charges and assist with the resolution. They can also look into your order's delivery.
Awesome service, easy to use and understand and makes me feel comfort knowing I can have my furbaby with me.
Hi Lauren,
We really appreciate your kind review! It’s always our goal to provide excellent service, and we’re happy to have done that for you. Should you need any further assistance, feel free to reach out. Have a fantastic day!
My experience are Excellent, and very helpfully, I think that every pet- lover need this
Hi Yailen,
Thank you for the wonderful feedback! We're so glad we could help. If you need anything else, don’t hesitate to reach out to us. Have a great day!
This website is perfectly designed for us to be able us to use it and get the information needed to make an informed decision!
Hi Diana,
We’re so grateful for your positive review! It's always a pleasure to hear that we’ve been able to assist you. If you need any further help, feel free to contact us. Have a fantastic day ahead!
Quick, easy and efficient. The process was easy and comfortable.
Hello Tiffany,
Thanks for sharing your experience! We’re happy to know that you’re pleased with our service. If you need anything else, we’re always available to assist you. Have a great day!
I love it, makes it easy. I always wanted one and now you guys made it possible
Hi David,
Our pleasure! Helping you succeed is our greatest achievement.
It's really good to know I can take my baby everywhere with me with no worries
Hi Nhatalee,
We really appreciate your lovely feedback! We’re so glad to hear that you had a positive experience with us. If you need help in the future, we’re here for you. Have a wonderful day ahead!
Support Pets made me feel so at ease knowing that I was getting the best customer service and care.
Hi Samantha,
Thank you so much for your kind words! We are happy to hear that you’re satisfied with our services. If you ever need further help, don’t hesitate to contact us. Have an amazing day!
I love ESA……they have been a Godsend for us! I have been able to bring my Sparky places I never thought I would be able to!
Hello Terri,
We truly appreciate your positive review! It’s always rewarding to know we’ve made a difference. If you need anything else, feel free to reach out. Have an amazing day!
I had good experience applying for support pet to get all the documentation, it was quick, less than 24 hours we had all documentation signed, for me it was great experience, thank you 🙏
Hello Yanisleidy,
We truly appreciate your positive feedback! It’s fantastic to know that we could meet your needs. If you need anything further, we’re here to help. Have a wonderful day ahead!
Fast quick and easy reliable hassle-free cheap I believe they really do care about the pets emotional support is a good thing I really need it after having my surgery
Hello Diana,
Thank you for your great review! We’re so glad we could assist you. If you need further help, feel free to reach out. Have a lovely day ahead!
It was good but my documents have the wrong age of both my pets can you correct that?
Hello Patrick,
Thank you for reaching out! We're glad to hear the process went smoothly. To correct the ages of your pets on the documents, please contact our customer support team directly through our website chat or at [email protected]. They'll be happy to assist you in updating the details!
Hi Tammy,
Thank you so much for your kind words and for taking the time to leave such a positive review! We're so happy to hear that you're satisfied with our services. We always aim to provide the best support to our customers, and your feedback means a lot to us. If you ever need any assistance in the future, please don’t hesitate to reach out—we're always here to help. Have a wonderful day!
Supports pets is a great foundation especially for people with mental illnesses, no matter what kind they are.
Hi ShyAnne,
Thank you for your kind review! We are so glad to hear that you had a positive experience. If you need any further assistance, we’re always happy to help. Have a wonderful day!
Support Pets was reasonably quick and informative. They are also able to process extra paperwork my landlord requires, so that is very helpful!
Hello Ellie,
We appreciate your thoughtful feedback! It's great to know that you were pleased with our service. If you need any help, feel free to reach out. Wishing you a fantastic day ahead!
They made it nice and easy. The customer service answered all my questions pretty quick
Hi Alex,
Thank you for the lovely review! We're so happy to know that we could be of assistance. If you ever need anything, don’t hesitate to contact us. Have a great day!
Excelente, rápido y fácil de diligenciar, un proceso sin contratiempos
Hola Lina,
¡Es un placer! Tus comentarios nos motivan a seguir brindando la mejor experiencia posible.
I needed this to have my dog at my apartment and they got what I needed for him within 24 hours! They are great!
Hello Britney,
We are truly grateful for your positive feedback! It’s wonderful to hear that we made a difference for you. If you need help in the future, we are here for you. Have an amazing day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abagail,
We’re so happy to hear that you had a positive experience with us! Thank you for taking the time to share your thoughts. If you need further help, we’re here for you. Have a wonderful day!