On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This was one of the easiest experiences I've had. Approval was quick.
There should be a discount for renewals - it's not good Customer service. All year long you continue to-bombard me w emails despite the fact that I'm already a Dubai!
I was amazed at how easy it was and how fast I received the paperwork.
Hi Christine,
Our pleasure! Your feedback reassures us that we’re providing the right support.
I'm on my 5th or 6th year now with Support Pets and I'm so grateful for this program. As a single mom, it has saved me thousands in pet rent and deposits. My dogs truly do provide emotional support for me and my daughter, they are part of our family, and with support pets, we can make sure others respect that.
Hi there! Thank you for sharing your story.
We’re so glad that Support Pets has been able to help you and your family over the years. Your dogs are clearly such an important part of your lives, and it’s wonderful to hear that the program has saved you from unnecessary expenses while ensuring their place in your home.
We’re also happy we could quickly resolve the renewal issue for you. If you ever have more questions or need assistance in the future, we’re always here to help. Thank you for trusting us to support you and your furry family members.
I accidentally order twice…. Seeing my mistake right away. I called customer service and explained everything to them and they took care of everything immediately. I'm order some accessories right now …..
Hello! Thank you for sharing your experience.
We’re glad to hear that our customer service team was able to resolve your issue quickly and efficiently. It’s great to know you’re ordering accessories now and continuing to trust our service. If you need any further assistance, we’re here to help. Thank you for choosing us!
Good explanation in everything and a good help. Perfect website all people that need to apply for this service.
Hi there! Thank you for your feedback.
We’re happy to hear that you found the explanations helpful and the website easy to use. If you or anyone else needs assistance with the service, we’re always here to help.
Support Pets came through in a timely manner and very effective.
Hi KanTanya,
Our pleasure! Your support drives us to keep improving every day.
Very professional and quick responses very pleased with all the help with my two dogs they are my world and wouldn't be able to
Cope without them by my side with all the stress and trauma I've endured
Hi Michael,
Our pleasure! We’re so glad we could assist you quickly and professionally. 🐾💙 Your two dogs sound like incredible companions, and it means the world to us that we could help you keep them by your side. If you ever need further support, don’t hesitate to reach out—we’re here for you!
I can't recommend this website enough! They made the process of getting my dog ESA certified so simple and stress-free. From start to finish, everything was straightforward and clear. The website walks you through every step, and the staff was incredibly helpful and responsive to my questions.
Hello Wyatt,
Our pleasure! We're so happy to hear that your ESA certification process was quick, easy, and stress-free. 🐾💙 Making the experience simple and straightforward is exactly what we strive for, and it’s wonderful to know our team was able to assist you along the way. If you ever need anything else, we’re just a message away. Wishing you and your furry companion all the best!
It was an easy questionnaire, easy to understand and complete.
Hi Ethelyn,
Our pleasure! We're so glad to hear that the process was quick and easy for you. It’s wonderful to know that our efforts to make everything straightforward and user-friendly made a positive impression. If you ever have any questions or need further assistance, we’re here to help!
Good, very helpful very fast...got it in 48 hours, easy to submit
Hi Valerie,
Our pleasure! Providing you with top-notch service is what we love to do.
Easy to fill out my information and quick turnaround for my documents.
Hi Lauren,
Our pleasure! We’re happy to know our service has been helpful to you.
I am so glad I finally got this ESA for my Pinky. I've had her for over 8 years and I've always known that having her around makes me feel better and having her next to me in the bed is the only way i can get to sleep. So it's best to make it official. Great and quick response.
Hi Monica,
Our pleasure! We’re so happy to hear that you’ve made it official for Pinky after all these years of her being such a wonderful companion.
It’s amazing how our furry friends bring comfort and joy into our lives. If you ever need anything else, don’t hesitate to reach out—we’re here for you and Pinky!
Very easy to follow the steps! And was such a fast process as well!
Hi Fallyn,
Our pleasure! We’re so happy to know our service has made a difference for you.
What really stood out was how streamlined the entire procedure was. There was clear communication at every stage, and the online platform made it easy to upload required documents. I was also given resources on my rights as an ESA owner, which helped clarify the legal aspects of having one.
Overall, the experience was far easier than I expected, and I'm relieved to have the support of my ESA, knowing everything is properly certified
Hello Maja,
Our pleasure! We’re glad to hear that the process was smooth and straightforward for you, especially on mobile. 🐾💙 Clear communication and providing helpful resources are priorities for us, so it’s wonderful to know they made a difference in your experience. If you ever need additional support or have any questions, we’re here to help. Wishing you and your ESA the best! 😊
I have been very ill and have not been able to review anything yet. However I have received all correspondence.
Hi Donna,
Our pleasure! Your satisfaction motivates us to keep delivering our best.
This process was extremely fast and seamless. I was not expecting it to be as easy of a process as it was.
Hi Afia,
Our pleasure! We’re glad we could exceed your expectations.
The experience was painless to qualify my dog as an ESA. I'm grateful for your service, now I can obtain a home without restrictions. Thank You
Hi there,
Our pleasure! Seeing your positive experience is the best reward we could ask for.
Was very easy and fast am still getting emails though asking to enroll my pet which I already have done so a little annoying but other than that great
Hi Karisa,
Our pleasure! Knowing you’re happy with our service makes it all worthwhile.
It was so easy to obtain my certification letter and the documents were sent to me to use within the timeframe promised. I am very excited about my experience and will recommend Support Pets to all my friends!
Hello Karen,
Our pleasure! We’re so glad to hear you had a great experience and that the process was quick and seamless for you. It’s wonderful to know you’re excited about your ESA certification, and we truly appreciate your recommendation to your friends. If you ever need anything else, we’re here to help. Wishing you and your furry companion all the best!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for sharing your experience.
We’re glad to hear the process was easy and that approval was quick for you. If you need any assistance in the future, don’t hesitate to reach out. We’re here to help.