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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Moving to a condo with no pets and my 2 cats are imperative to my often high anxiety and some agoraphobia, support pets took care of my worries with making my pets, emotional support pets!
They understood the position I am in. Knowing that the calm of my puppy keeps me motivated to get through the day.
Hi there! We're so glad to hear that you had a quick and smooth experience! Having your puppy as a source of comfort and motivation is so important, and we’re happy we could help make the process easy for you. Thank you for trusting us, and we’re always here if you need anything!
Everything was clear to understand on the application with made it a breeze to fill out. I'm going through lots of stress rn. I have to move from my apartment this year. I noticed most apartments have breed restrictions even if they are pet friendly. With these documents I know I have the ability to bring my German Shepherd with me when I move.
Hi Vincent! We're so glad to hear that the process was easy and stress-free for you, especially during such a challenging time. Moving can be overwhelming, and knowing your German Shepherd can stay with you makes all the difference. Thank you for trusting us, and we’re happy we could provide the documentation you need. Wishing you a smooth transition to your new home!
The whole process was very simple and turn around like was great!
Easy and I appreciated all the Communication and staying updated.
Hello Denise! We're so happy to hear that you had a smooth experience and felt well-informed throughout the process! Clear communication is important, and we’re glad we could provide that for you. If you ever need anything, we're here to help!
I appreciate that I'll be able to have my baby with me again! The personalized letter is written beautifully written and is personalized for me.
We're so happy to hear that! It’s our pleasure to provide a beautifully crafted, personalized letter that helps keep you and your baby together. If you ever need anything, we’re always here to assist.
Wishing you and your ESA the very best
Couldn't get the video to play and I had to contact customer support they were very helpful
Hi Cindy! We're glad to hear you received your documents and that our customer support team was able to assist you! If you still need any adjustments or have any concerns, feel free to reach out again. We're always here to help!
Fast, easy, convenient. This definitely made getting Nova an ESA cert so much easier and faster.
Hello Vincent!
We're so happy to hear that the process was quick and convenient for you! Making it easy for you and Nova is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
Support Pets is quick to make sure my four legged baby is able to remain with me when needed. The process is simple and the dr response with your documents is quick.
Hello Kathy! We're so glad to hear that Support Pets has helped you keep your four-legged companion by your side when needed. It’s great to know the process was simple and that you received your documents quickly.
We appreciate your feedback regarding the renewal process and are sorry for any inconvenience. It sounds like our team was able to assist you in getting everything sorted, but we understand how frustrating that delay must have been. Your input helps us improve, and we truly value your continued trust in us for the third year.
Thank you for choosing Support Pets, and if you ever need anything in the future, we're here to help!
It was easy to do at a fair price. I love my cat so much. It was so worth it!
Hello Rachel! We're so happy to hear that the process was easy and worth it for you! The bond with our pets is truly special, and it's wonderful that you can keep your cat by your side. Thank you for trusting us, and if you ever need anything, we're here to help!
I am surprised how quickly I received a response and had no issues.
Hello Daniela! We're so glad to hear that you had a quick and smooth experience! Thank you for trusting us, and if you ever need anything, we're here to help!
Easy to complete process only took a few minutes to fill out paperwork
Hi Tammy! We're so happy to hear that you found the process quick and easy! Thank you for trusting us, and if you ever need anything, we're here to help!
This was easy, affordable and fast. I would definitely recommend this site.
Hello Erica! We're so happy to hear that you had a quick and easy experience! Thank you for trusting us and for recommending our service. A big thanks to your coworker for the referral as well! If you ever need anything, we're here to help!
I did not want to purchase extras for my ESA downloading the document was confusing. Emailed directions should state watching the video is mandatory.
Hi Chantal! We appreciate your feedback and are sorry for any confusion during the document download process. Your suggestion about clearer instructions is very helpful, and we’ll pass it along to improve the experience. If you still need assistance or have any questions, our customer support team is happy to help. Thank you for choosing us and for trusting the recommendation!
My experience was very positive, the response time was surprisingly fast. This group is knowledgeable and professional. It was a pleasure dealing with them.
The question we're straight to the point, easy to answer and I got my pets certified within 48 hours.
Hello Alyssa! We're so glad to hear that the process was fast and straightforward for you! Thank you for trusting us, and if you ever need anything, we're here to help!
HI James! We're so happy to hear that you found the process quick and easy! It's great to know the videos were helpful as well. Thank you for trusting us, and if you ever need anything, we're here to help!
The process was quick and easy. Got my ESA letter sooner than I expected. Hoping our new apartments will approve with that letter.
Hello Nicole! We're so glad to hear that the process was quick and that you received your ESA letter sooner than expected! Wishing you the best with your new apartment, and if you need any assistance, we're here to help!
This was a great idea.
Fast service.
Clear instruction.
Clear path to find what's needed
Hi Shazea! We're so happy to hear you had an amazing experience! Providing fast service with clear instructions is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
They got both of my ESA letters to me wishing 24 hours and I got one animal free with my first purchase
Hello Regan! We're so glad to hear you had a great experience and received your ESA letters so quickly! It’s wonderful that you were able to get both of your animals covered. Thank you for recommending us, and if you ever need anything, we’re here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victoria! We're so happy to hear that Support Pets helped ease your worries and allowed you to keep your two cats with you! Pets provide such important comfort, especially in challenging moments. Thank you for trusting us, and we’re glad our process and resources made everything clear for you. Wishing you and your cats all the best in your new condo!