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Subco Reviews Summary
The company's reputation is significantly tarnished by numerous customer complaints regarding unsolicited magazine subscriptions, which many perceive as a breach of trust and potential identity theft. Customers express frustration over the lack of transparency and difficulty in contacting customer service, often encountering unresponsive lines or unhelpful representatives. While there are no notable positive aspects highlighted, the overwhelming sentiment reflects a deep dissatisfaction with the company's practices, leading many to label it as fraudulent. This feedback indicates an urgent need for the company to improve its customer service and clarify its subscription processes to restore trust.
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I am disabled and retired when last fall I started receiving People and Glamour magazines. I never ordered them and I just got through to. People Mag to cancel and they said they were ordered through Sub Co and gave me a # to call! This is crazy that they just sign you up!
Two years ago this company started sending me several magazines without my permission. I s don't know how they got my credit card number. After several calls, they finally gave my money back but I am still receiving these magazines, stuffing my mailbox. Trying to get them to stop, I am put on never ending hold. Do not talk to these people or deal with them in any way!
This company should be shut down ASAP they send magazines to people without them ordering them or consent to pay. When you call they NEVER pick up the phone it shocks me that places like this exist. Good luck to anyone who gets a magazine from them!
Cancel my subscription to Runners World immediately! I did not order it. I WILL NOT pay you a fee to cancel. RUN*******034 Laura Sumner Zip *******
I had the same experience as TeeJ C. Liz was a big help. I had no idea why I was getting this magazine and she was a big help in resolving it. Thanks Liz.
My name is Bob from Pennsylvania and I had the occasion to contact Subco after receiving magazines I had not ordered. I expected to be given a hard time but it was the complete opposite. A very pleasant lady named Maura answered my call and was so helpful and knowledgeable. This woman took customer service seriously and made sure I was completely satisfied with Subco before our conversation ended. Could not have been more satisfied.
Kudos to Maura---a terrific employee.
All my concerns were handled on-line with swiffness and very helpful. And I would do business with them anytime and recommend them also.
Thank you Edward for your professionalism, product knowledge and the courteous behavior you demonstrated to me when I called Subco Clearing House located in Fresno, California. I had received a magazine subscription I did not order and Edward handled the matter efficiently and treated me with the utmost respect. He was a delight! Unfortunately, Edward is in a minority of customer service representatives who take pride in their job and elect not to dismiss and rudely "cut off" the customer. I was so impressed with his actions I expressed them to his supervisor Allysha. The world needs more Edwards. Congratulations Subco in hiring a gem.
From the business
Subco is a magazine clearinghouse and fulfillment center. If you have questions about your subscription, a bill, renewal offer or how to make a change, we can help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members