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Subco Reviews Summary
The company's reputation is significantly tarnished by numerous customer complaints regarding unsolicited magazine subscriptions, which many perceive as a breach of trust and potential identity theft. Customers express frustration over the lack of transparency and difficulty in contacting customer service, often encountering unresponsive lines or unhelpful representatives. While there are no notable positive aspects highlighted, the overwhelming sentiment reflects a deep dissatisfaction with the company's practices, leading many to label it as fraudulent. This feedback indicates an urgent need for the company to improve its customer service and clarify its subscription processes to restore trust.
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I have been receiving a magazine I did not order. On the label my last name is spelled incorrectly. I spoke with the magazine and was told it was ordered through Subco and that I needed to contact them to cancel the order. I have called and emailed and haven't received a response. The magazine suggested that I ordered it by mistake and just forgot. But if I ordered it, I would not have misspelled my own last name. Whatever this business is doing it should be illegal.
Received a GQ subscription in name of my husband deceased wife of 8 years. Called GQ, they said Subco handled that subscription. Looking at their site, it says: Why am I receiving my magazine subscription/how did you get my information?
Subco partners with first-rate retailers, e-commerce companies, fundraising organizations, and loyalty points companies to service magazine subscriptions as an added benefit to their valued customers. At some point during a transaction with one of our partner companies, you were presented with the opportunity to opt in to a magazine subscription. We have only received your mailing address information to provide you with the entertaining, informative magazine issues you don't want to miss. We never receive any other personal data, including payment information.
Dead people don't opt out of magazine subscriptions, at least not people who have been dead for 8 years!
So much for first rate partners. NO ONE FROM THIS HOUSE ORDERED ANYTHING FROM SUBCO. FRAUD FRAUD FRAUD ALL THE WAY.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Thursday from 7 am to 4 pm and Friday 7 am to 11 am Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
I have been receiving magazine subscriptions that I did not purchase. It started sometime in 2024, and I was told by the magazine that they were ordered by a third-party company, but the magazine was able to cancel it. At the beginning of 2025 I began receiving another magazine. When I called that company they said they could not cancel it and that I'd have to call a third-party company; apparently the same company, called Subco. I do not want these to continue and I believe this should not be allowed. It's just more junk mail in my mailbox that will end up in the garbage. Not to mention this latest magazine did not have a cover that I would consider appropriate.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Thursday from 7 am to 4 pm and Friday 7 am to 11 am Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
Any company that sends out unsolicited magazine subscriptions is fraudulent in my opinion. I started receiving Harper's Bazaar which I would never read and discovered that Subco took it upon themselves to subscribe me. I have assured them that if I receive a bill I will be forwarding it to them. Jerks.
I started to get magazines that I never ordered. When I tried to cancel the magazine I was told that I had to go through subco. I have never heard of them and have never ordered anything from them. It is a pain in my $#*! that I have to go through so much crap for something I never ordered. If they send me a bill I will be calling my lawyer.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
Somehow they got my name and mailing address, which is different than my physical address and less used. They signed me up for a travel magazine and Esquire, without my permission. Never spoke to them or anyone. Try calling their number, always "closed" despite being within their hours.
I wanted to give them the chance that they might just have a dishonest salesman, but after researching them, they are a fraudulent dishonest company engaging in identity theft. I will be pursuing charges if they don't cancel asap.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
Received the 1st issue of a 6 month sub to Women's Health. Never subscribed. Zero interest - I'm a retired male. The magazine had my address, but was addressed to "Dronal Trump". No clue where that came from. When I called the mag, was directed to call Subco. Tried that several times, but each time was greeted by someone pushing a medical alert system. No interest and told them so. The person hung up each time. Not good!
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. It seems you were contacting the incorrect phone number. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
So far in the last week I have gotten 2 issues of Men's Health Magazine that I did not sign up for. I am very mad about this. I am a single woman with no interest in this. I would also like to know how you got my information, obviously you're a scam company. You better not bill me for this. I didn't sign up for it. I will be reporting you to the better business bureau if you don't get me off all of your lists. You're a scam of some kind. This can't possibly be a legitimate business.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
I can NOT run yet these people somehow subscribed me to Runner's World@$10 per year. Can't unsubscribe directly through the magazine only through Subco. This is very sketchy, avoid doing any business with these people.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
I have been receiving Men's Health magazine and could never determine who signed me up for the subscription. I am certainly not the demographic for the magazine being nearly 70 years old. I immediately toss the magazine in the trash and have probably thumbed through no more than one or 2 of the editions. I do not subscribe to magazines. I tried contacting Men's health directly and was informed that they could not cancel my subscription. When I inquired as to why, they informed me that it was initiated by a company named SUBCO. Well today I found contact information for SUBCO. I will be contacting them first thing on Monday to cancel this subscription. I never initiated it, not did I authorize it. I want to know who is paying for it. HEY SUBCO CANCEL MY SUBSCRIPTION! For all of you out there in the same boat. Here is the contact information for SUBCO. 653 W Fallbrook Ave Suite 101 Fresno, CA *******. *******350
*******@subco.com www.SUBCO.com Good luck!
Hello, we apologize for any inconvenience receiving the magazine has caused. Our records show that we received an email request to cancel the magazine. The magazine was being sent as a Paid Special Offer by the agent indicated in the email. They would be able to advise how this was initiated. As the Magazine Clearing House that processed the magazine order, we can confirm that this has now been cancelled in our system and the name and address has been added to our internal Do Not Mail List, to prevent future magazines from being processed through our Clearing House. A few more issues will arrive as they are labeled in advance for delivery. Should you have any further questions or concerns, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. Best Regards, Subco Management
I have attempted to call and cannot get through.
I need an answer to the following question in your response to this review:
A) HOW and WHERE did you get my information (address, FULL name, zip-code)?
B) Why am I being sent magazine subscriptions I NEVER signed-up for?
C) Am I or have I EVER been charged for these?
You now need to remove ALL of the information you have on file for me immediately- including name, address, and ANY OTHER DATA you might have stolen. You also need to inform me of exactly WHERE you got this information from;
> Consumer laws dictate that you are required to provide that answer/information to me.
The only time in my life I have received magazines it was some kind of scam. I sure as hell did not authorize GQ freakin magazine. Stop your scamming $#*! practices!
Signed,
Chris Ford
Hello, we apologize for any inconvenience receiving the magazine has caused. Our records show that the magazine has been cancelled via an email request our office received. The magazine was being sent to you as a 'Thank You" from PinchMe, a website you are or were previously enrolled in. A few more issues will arrive before the magazines cease. Should you have further questions or concerns, please contact us via the email thread you reached us at. Our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. Best Regards, Subco Management
Stop this unauthorized subscription to ******* Main St Hesperia, Ca *******
I did not authorize you to do so!
Hello, we apologize for any inconvenience receiving the magazine has caused. We were not able to locate the magazine in our system with the address info provided. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
I've been receiving People Magazine now for about four weeks. I never subscribed to this and do not want the magazine. They go right into the trash when I get them. I am appalled that your company took it upon themselves to set up a subscription without my knowledge or permission.
I would like to know how you got my name & address and why you thought it was okay to set up this subscription. If I don't get an acceptable response, I will be reporting you to the Better Business Bureau.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
March 29,2022
I have been receiving magazine subscriptions from Southern Living, Good Housekeeping, and Cosmopolitan magazines for three years now. I have called these magazines to cancel the subscriptions, but I have been told that they cannot cancel because these magazines were subscribed for me through an agency. I was never given the name of an agency until I contacted Southern Living and threatened further action against them. Then I was given the name of Subco, a magazine clearinghouse. I contacted Subco and told them that I was going to press charges against them for using my personal information without my consent. I told them because they did use my personal information without my consent, I wanted them to pay me for these magazines that I have received for the past three years. This is what they wrote back.:
COSMOPOLITAN, GOOD HOUSEKEEPING, SOUTHERN LIVING magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Millennium Marketing. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there's no billing for this subscription and it will not automatically renew.
Independent Sales Agency: Millennium Marketing
Location: Shawnee, KS
Customer Service Phone: *******565 (Central Standard Time)
As you can see, there is yet another agency involved in sending out these magazines.to me. This is fraud. It is wrong for these agencies to gather personal information on people and use it for financial gain. This business needs to be shut down. I have reported this company to the Federal Trade Commission, The Better Business Bureau. I am going to report this company to the State Attorney General's Office for the state of Virginia.
Hello, we apologize for any inconvenience receiving the magazine has caused. Our records show that we received an email request to cancel the magazines. The magazines were being sent as a Paid Special Offer by the agent indicated in the email. They would be able to advise how this was initiated. As the Magazine Clearing House that processed the magazine order, we can confirm that this has now been cancelled in our system and the name and address has been added to our internal Do Not Mail List, to prevent future magazines from being processed through our Clearing House. A few more issues will arrive as they are labeled in advance for delivery. Should you have any further questions or concerns, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. Best Regards, Subco Management
Sending magazines i never subscribed to, getting me in trouble with my parents. Magazines should be extinct. We don't need printed garbage! Stop stealing peoples info and sending them trash!
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
SCAM! Came home to find a People magazine delivered to me. I have NEVER subscribed to People magazine. People magazine refused to tell me who was paying for the subscription, only that Subco had authorized it. People CSR said she cancelled the subscription, but would not tell me who paid for it. She said she did not have access to payment records, and she said she did not have a supervisor I could speak to either Scammy on the part of People and Subco. I will be disputing any charges by People or Subco via my credit card, if we are charged. Minus one star for this fraudulent company.
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
Totally did not ask for this subscription. Feels like being spammed thru a 3rd party. Who the heck is Subco?
Hello, we apologize for any inconvenience receiving the magazines has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience, our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
I am beyond aggravated that at was receiving a huge wine magazine and I don't drink wine and now I am receiving People magazine. When you call the magazine company's they tell you Subco and give you a number that no one answers
Hello, we apologize for any inconvenience receiving the magazines has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm Pacific Standard Time, we can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
SUBCO IS A COMPANY ORDERING MAGAZINES FOR CONSUMERS WITHOUT THE CONSUMERS PERMISSION. SUBCO IS USING PEOPLE'S PRIVATE INFORMATION. THEY ARE VIOLATING PRIVACY RIGHTS! THIS COMPANY NEEDS TO BE INVESTIGATED. ANY GENERIC RESPONSE GENERATED BY SUBCO IS NOT ACCEPTED. SUBCO NEEDS TO CEASE THEIR ACTIONS IMMEDIATELY.
Hello AC, I would like to apologize for any inconvenience receiving the magazines has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management
I never subscribed to people magazine but have been receiving magazine issues. I called people magazine to cancel and they explained it is being sent to me by Subco. I'm beyond irritated this could happen. How are you acquiring people's information? This is not OK. When I tried to call the customer service number *******350 it does not even connect through. I would please like this resolved immediately. I am stunned. #*******792
Hello Taylor, I would like to apologize for any inconvenience. I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management
From the business
Subco is a magazine clearinghouse and fulfillment center. If you have questions about your subscription, a bill, renewal offer or how to make a change, we can help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we apologize for any inconvenience receiving the magazine has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. We would be happy to assist you with the cancellation. Please contact us at your earliest convenience, our Customer Service hours are Monday-Thursday from 7 am to 4 pm and Friday 7 am to 11 am Pacific Standard Time. We can be reached at 1-800-258-3350. If email works best you, please contact us at [email protected]. We hope to hear from you soon! Best Regards, Subco Management