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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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It was great still waiting on 1 item I don't understand why it didn't come with my skirt it was a two piece still waiting on the blouse
My only problem was that one was item was sent in an xxlarge. I tried to notify them that I didn't want it but there is no way to contact them. The e mail system is not good. I kept the item but I am not happy with it. Once the order is placed there is no way to change it.
I loved the clothes until I bought a pair of jeans and the waist was too big. So I followed the instructions to return it and I was suppose to get a label or response in a couple days. That did not happen. So I chatted with a rep and he offered me 20% off the pants or I could return them. Well, they don't fit right so of course I want to return them. He never sent me a label. I had 5 things in the cart which I will not buy now because I'm not buying anything from a company who makes promises and then switiches.
I oredered a 2 piece outfit #HBBO*******, did not accept delivery so returned. I received no notification, no credit, no notice. Packages were deleivered separately. When first arrived I opened a corner and saw the material was displeasing so returned it to delivery person per instructions. The second package came a week later and I did not accept it so it went right back but no receipt.
WHERE IS MY CREDIT FOR $83.54 FOR BOTH PIECES
I ordered 2 purple tops. I got only one but they charge for both.
I tried to return the piece I got since it didn't fit right. I called do they would give me directions and a person by the meme of Jesus told me to wait for the other piece since "it costs money to return it too".
Like I said I have not received it and I will call this week to cancel that order. I no longer want to deal with this company
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed.
On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
I have not received ALL of my order. Please advise when the rest of my order will be delivered. Thank you.
I got the pants at first not realizing it was not sold as a suit. So, of course I had to have the jacket. I had to hem the pants because I'm short but overall the outfit looked fabulous.
Ordering was fast but product was not as I thought the sweater I ordered I thought it came with pants to match but I only got sweater
Overall it was good. However, the clothe does not match the size chart described. Also I bought a set and the colors of the blouse are not the same color as the pants, so it cannot be used together as it should. Lastly, usually, there is an item left behind. If it is not in stock then you should not charge it.
I'm still waiting for that last item.
I want to be able to choose a set together because if one of the pieces is not available, I wouldn't buy part of it and the site does not allow that. Also, it is important to choose if we want the full order shipped complete. I hd a very bad experience delivery with my last purchase. I hope I get all the items this time
Great products and high fashion.I love love my outfits
Easy to order but impossible to return. If I do not receive a return form and return my payment, I will never order again from Stylewe. I have been a good customer, but unless I can receive a full payment with a return, you will never hear from me again. I requested it 3 times and have not received it as of this writing.
Dear customer
We apologize for any inconvenience caused by the return process. We appreciate your feedback and understand how important it is to have a smooth return experience.
According to our return policy, all purchases (excluding final sale items, swimwear, underwear, panties, bags, accessories, bikinis, and bras) can be returned within 30 days of the delivery date. If your order is eligible for return, we will send you a return label to facilitate the process.
Upon checking our records, we see that we have sent you a return label on December 14th, 2023. Please check your email and attachments in case it went to your spam or junk folder. If you still cannot find the label, please let us know, and we will promptly resend it to you.
We apologize if you have not received a response from us via email. We assure you that we respond to every message we receive. Sometimes, our emails might be identified as advertising emails and automatically blocked by email operators.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website. We are committed to providing excellent service and want to ensure that you have a positive shopping experience with us.
Thank you for your patience and understanding. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Ordered on Nov 30, it's Dec. 21, still waiting. Customer service, no help. No response in replacing.
Dear customer
We apologize for any inconvenience caused by the delay in delivery of your order. To better assist you, could you please provide us with your order number or email address? This will allow us to locate your order and investigate the issue further.
We understand that timely delivery is important to our customers, and we strive to provide accurate estimated delivery dates based on several factors including destination address, shipping options chosen, and how quickly we can assemble and prepare your items for shipment. Our website provides estimated delivery times for each shipping method during the checkout process so that customers can make an informed decision when selecting their preferred shipping method.
Please note that our standard shipping method takes 3-5 business days for processing, followed by 10-15 business days for shipping. We apologize if there has been a delay in your order reaching you.
Regarding customer service, we apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and we will email you a notice if the item is delayed. It is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
They have a lot of designer styles but don't expect the same quality obviously, synthetic fabrics and ok workmanship. The casual stuff is great for the price and dont expect it to come in two weeks, more like a month.
They stick they sleeves into the opening, no consideration for movement. I've never seen sleeves sown like this on a dress! The fabric was beautiful, so I had it made sleeveless and made a belt with the excess fabric. I also have a faux leather dress and will do the same! Do better StyleWe and I'll order again!
Dear customer
We apologize for any inconvenience caused by the sleeves on your dress, and we appreciate your feedback.
If you are referring to the order placed in February of this year, our records indicate that we sent a return authorization email on March 6th, 2023. However, we did not receive a response from you regarding the return process.
Please be aware that we offer a 30-day return policy for all purchases (excluding final sale items, swimwear, underwear, panties, bags, accessories, bikinis, and bras), and we encourage customers to contact us if they are not satisfied with their purchase. We will send you the return label if your order is eligible for return, and a refund will be issued once we receive the returned item.
We strive to provide high-quality products and excellent customer service, and we appreciate your feedback as it helps us improve our products and services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
They stick the sleeves into the opening, no consideration for movement. I've never seen sleeves sown like this on a dress! The fabric was beautiful, so I had it made sleeveless and made a belt with the excess fabric. I also have a faux leather dress and will do the same! Do better StyleWe and I'll order again!
It was a good experience. However, I wish it didn't take so long for the items to arrive.
There is a very wide selection of magnificent clothing, and they have the latest styles. Just a shipping takes a long time.
THERE ARE SO ANY BEAUTIFUL THINGS TO BUY
It's wonderful to look at all the fabulous clothes and different styles. I brought a blouse and was very happy with it. I like your styles. Hopefully this order will run smoothly and come a little faster.
The color was not as shown on the shopping site. After receiving the item I ordered, the color green was much darker than the photo on site.
No issues with my shopping experience.
The item i received Is polyester, viscose and nylon, NOT WOOL as described.
It clearly says "wool/knit" on the listing online
Dear customer,
We apologize for any confusion or disappointment caused by the material issue of the item you received. We understand that product accuracy is essential to customer satisfaction, and we strive to provide accurate and detailed descriptions of our products online.
The fabric differ from every item. You could please kindly visit the item's details page and then you will see it. Upon checking, the item fabric is Polyester20%; Viscose50%; Nylon30%. This information was displayed on our website. We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
If you would like to return the item, please refer to our return policy https://www.stylewe.com/information/return-policy for instructions on how to proceed.
Your comment is highly appreciated and we will forward it to our relevant department. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We are deeply sorry for making you wait so long, and apologize for any inconvenience caused by not receiving the shipment notification.
Please note that after your product has been shipped, our system will automatically send a shipment notification to the email address provided at the time of purchase. This email will contain important information about your order or product, such as the shipping date and estimated delivery time.
There will also be notifications of pick up/out for delivery/delivery status. We also recommend customer track USPS parcel in their official website, and subscribe to the carrier's notification, which will provide more details.
Upon checking, after we were contacted by you in 28th Nov, the lost dress has been reshipped in 1st Dec and a new shipping number should have been sent to your email when it's shipped out. We are glad that you finally received it successfully.
Sorry you are not satisfied with the item. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
If you need any assistance on return/refund, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://stylewe.com/information/return-policy
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE