On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Not satified when I recieved the items. The quality of the items was not what I expected. The pants was too short and the top way too long. I did not look flattering on me at all.
The sizing is terrible. The pictures that is posted about the outfits is false. If you want to send back the clothing, you will have to pay for shipping and handling. Pay Everything. It's not worth spending your money with StyleWe. The Website is terrible also about returning item.
Dear Customer,
Sorry to hear that the product does not meet your expectations.
We will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will continue strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
If you have any specific concerns or questions about return item, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help and will do our best to assist you.
Best regard,
STYLEWE
Find clothes to be very beautiful. Well made my problem was I've got ready to order like 30 things and didn't know my size and not realizing without my glasses you have to pay to send your items back but the overall experience excellent I gave them five stars lol smile.
Delivery was earlier than expected. Items were just as described and sizes were appropriate.
I am not sure I would order from this company again. I am so disappointed. So many things I want to order but taking 8 weeks going on 9 weeks to delivery an order with no communication is totally ridiculous. This is very bad customer service. How can i place another order without getting my previous order. The customer is bombarded with emails and deals yet they never received their previous order. Someone will response with a really immature response like, " sorry for the inconvenience but we are waiting on stock to come in". If that's the case be honest and forth right by not putting a date for 3 weeks pre order when you very well know you can't deliver.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in shipping.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Also, sorry for the bombarded with emails. If you want us unsubscribe the advertisements. Please let us know.
If you want to check the order status, please check https://www.stylewe.com/order-query
Or please provide us with your order number via email [email protected], and we will be happy to look into it for you.
Best regard,
STYLEWE
I do not want to share my experience,I'm want to wait until ordered items are received
Don't understand why items I like are Presale
The product I selected for my wife was quality. In other words, what you see is what you get!
This company does not like to refund your money. Unless you know for sure your item will fit do not purchase. I had to pay $19 to return my items and they charged me the shipping costs for returning them. I will not be ordering from them in the future.
Dear Customer,
Sorry for the inconvenience.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Please do not worry. We ensure we will issue refund to you after we received your return package.
If you need further help about return, please contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
STYLEWE
This is my first time ordering from this company and I must say I was satisfied with the quality of the product but the delivery time was awful. It took so long to get the items and they were shipped separately.
This is my first time ordering from this company so I will have to wait until I receive my order to fully comment.
Love the choices of great styles. My choices fit perfectly.
I'm still waiting for a return label after over waiting for over two weeks
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information regarding 4 days ago.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected]
Best regard,
STYLEWE
The website could be better if when you return it goes back to the same garment.
First time user sizes are true and I love the material
Not pleased at all with the quality of the merchandise I ordered. Shipping and delivery was untimely. It took well over 2 weeks to receive the order. Very disappointed.
Dear Customer,
We're sorry to hear that you are not pleased with the quality of the merchandise you received, and that shipping and delivery were untimely.
We apologize for any inconvenience or disappointment caused by these issues. Our team strives to provide high-quality products and timely shipping.
Regarding your dissatisfaction with the merchandise's quality, please let us know if there are specific concerns or defects that we can address. We also have a return policy in place that allows customers to return items within a specific time frame if they are dissatisfied.
Please do not hesitate to contact us at [email protected]
Best regard,
STYLEWE
StyleWe is more interested in profit than customer service. I need to return 1 of 2 dresses. StyleWe sends this email: "Since the customer is responsible for return shipping costs and any other related return charges, to help you skip the return hassle, we would like to offer you one of the following..." Other online retailers make retinong items hassle-free, whether I pay for shipping or not. Honestly, I plan to discourage shopping at StyleWe due to their discouragement of me getting my money back-it is mine, after all!
It was great, except my concern about the accuracy of the sizing!
So far so good--will anxiously wait for my items to arrive.
Both items were too big and I returned them. I had to pay $11.00 for shipping. Ridiculous. I would like a refund if possible
Kate O'Donnell
Excellent choices, high quality, excellent sales support and fairly fast delivery.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry that you are not satisfied with our item(s)
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. In the meanwhile. We will also improve our size selection process and make it simpler and more precise for our customers.
Per checking, We have replied your email with the return information about 14 days ago.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected]
Best regard,
STYLEWE