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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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The sizing is bizarre. The customer service is non-existent. The quality is what you would expect at the prices. Some of the clothes look super chic on line, but if the don't arrive, and if they do arrive, they don't fit, just not worth the trouble.
I actually liked the item i ordered, but it was too small and did not come in XL. Getting a return seems almost impossible. I will NEVER order from them again!
Dear Katherine W,
Pls give us a correct order number so we can better serve you.
Pls submit the return/exchange request online, we will reply you with the instructions.
I placed my order1/18/16 now it's already 2/1/16 my order did not arrive yet. Where is my order? I am very disappointed.!
Dear Jenelyn b,
You can find the tracking numbers in your account.
How do you contact these people. I really think of this as a shame that a so-called company which demonstrate search beautiful garments online is a RIP OFF. They send confirmation numbers, shipping details and then nothing. You request a refund then they say send details from the package. I really need to know how do you send details if you never received the order. Pretty dumb if you ask me. I responded online only to have someone or something tell me to ignore this Lanny person who asked for packaging details. Now I hear from May something. Of course I emailed this one back and nothing. DO NOT BUY FROM THIS COMPANY OR YOU WILL SURELY LOSE. The one bright spot is that I did not purchase as much as I had planned to..
Dear Shirley D,
As I checked, your order was delivered on Feb. 2.
I bought 3 dresses through StyleWe before reading many negative reviews online. I received my two orders in the last couple days and was pleased to find the dresses matched closely to the photos and the sizings given. One of the dresses is not to my taste but it does fit and resembles the photo. I will probably return it. The other two are quite lovely, a little snug, but in a nice way. I am a size 4-6 US and following the sizing guidelines on the website ordered mediums in two of the dresses and a large in one. Overall, I would say I am satisfied with this transaction.
This is my favourite clothing website as they have a variety of amazing clothing from party wear to maxi dresses to everyday wear to swimwear and shoes. Delivery is always on time and the fitting of clothes are always as expected. Would highly recommend this site
Very well made and wonderful detail. The dress arrived in a very timely matter. The only negative thing I have to say is that the dress was much smaller than I expected and the color we ordered was way off. We ordered a dress in burgundy and the dress was really a red. I would order again from this company, however, I would be extremely cautious about the size and color..
Purchased 3 dresses(Order# 1D*******), only one would would fit. Send request for return instructions, received an atomatic response that customer service will contact me in 24 hours. 4 days and 4 emails later no sign of them. DONT BUY from CHINA!
In process to submit a claim to PAypal and would work with my credit card fraud department
Dear Tanya S,
We have already replied you with the return instructions, you are welcome to email us a return proof for a fast refund :)
Does not respond. Does not refund money as promised. Would stay away. DO NOT BUY.
Dear Lauren H,
I see we have tried to refund you, but it was reversed as you opened a dispute with paypal...
My first order at Stylewe was done with a lot of trepidation. Since then, I have ordered five more items. The quality of their workmanship is impressive. The prices are reasonable. If you want to wait for sales, they also have that. I wait for the free shipping offer when I place my order. I have seen some negative comments about Stylewe mostly from people complaining about the improper fit of clothes they have ordered. You need to actually measure your body to order your right size. Take out a tape measure. Do not order based on small, medium, etc. or USA 4-6, etc. Measure your body. Also, click the "details" section of the item and read the description. It tells you the actual length, the actual material, etc. The last two items I ordered was a bit delayed, but I got a notice of delay from Stylewe, and when the products became available, they sent them express.
I was nervous about returns but while the communication slow and returns are not easy (log in and say want to return, wait 2-3 days for email with instructions, send pieces back, email proof of tracking, get refunded in 3-5 days) they did actually refund me. And the clothing I kept was totally worth it. So well made. Great cuts. So cheap. Really a fan.
Paypal sent me a messge to say that Stylewe gave me refund to my credit card already. I have checked my credit card account 10 times and that refund is nowhere to be found! I I sent a email to Stylewe, there; s no answer at all!
Dear Alexander,
We are sorry for the delay. Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
But due to holiday, there is indeed a delay for processing and shipping, we hope for your understanding.
I see we have already submitted the refund request for you, pls wait for 3 business days for a check.
I have been unsuccessful to find out how to return items.
Sent email to: Lanny at customer service 6 days ago, and have not received a response as of today. Can anybody help me on how to return the items that don't fit me? Have also been unsuccessful in signing into my account.
I'm very frustrated definitely will never order from this company again
Dear Hermina,
We should have replied you with the return process, let us know if you have any question.
You are welcome to email us a return proof for a fast refund :)
You may see the message below I wrote when I started to purchase clothes from Stylewe, but I can say they provide a great service now. The service representatives are very nice, and the return process is faster than I expect. I visit this website almost everyday, and have purchased and kept more than 20 pieces, and enjoy wear them. Even though sometimes them sent me wrong items during their busy season, they can take it well. I have strongly recommended the Stylewe to my friends.
I have requested three times for cancelling my order which has not shipped out yet. Their auto-reply email says that they will get back to me within 24 hours. Now it has more than 24 hours, I have not got any responses from them.
After I left the above message, they immediately processed my request. I'd like to say that they are getting better and better. So I'd like to change the overall rating from 2 to 4 stars. This is added on. 2-5-2016
Dear Telltruth W,
We have already cancelled your order and replied you, pls check~
I was very critical of this site as I ordered several dresses and wanted to return them which was extremely difficult. I wrote an extremely negative review thinking I had been duped and lost the money I had paid them. In the end, they DID in fact refund my money.
I would still be hesitant in using this website again as the whole process of returning items was way too difficult.
However, they did in fact refund my money eventually.
Dear Janne A.
As I checked, you still did not submit the request, pls be noted only when this request was submitted, can enable us to issue you a refund later.
I see the email address connected with your this order is
If you still have a problem in doing this, pls tell us which items you want to return and the return reasons. We'd love to do this for you :)
I've asked 7 times for a return address so I might return my purchase for credit. Everything must be done via email: no phone number. I get an email stating they'll get back to me within 24 hours. Good thing I'm not holding my breath.
Dear Nancy G,
I see you have already submitted the request, we will reply you ASAP.
By the look of it, this website offers really beautiful, different, colorful, feminine clothes. Before purchasing, I did look at the reviews and quite a lot of them were negative, but mostly in terms of customer service. I decided to give it a trial run. $70 was not going to break my bank.
The product arrived within the specified time-frame The dress was even more beautiful in person. The cut was nice and again, different, edgy, etc. Do not expect high quality materials for $70, but do expect something fun and unique, and looking like a designer product (which it actually is!). The embroidery on my dress is exquisite, although machine made - which is FINE by me.
I am not sure how long the dress will last, but I plan to take good care of it. It is so incredibly pretty and I am very, very pleased with this purchase. I got a ton of compliments and I only wore it once so far (the next day after purchase.) I will purchase another dress, although the temptation is to buy 10 at one time!
I ordered (and paid for) 5 dresses – only 3 were shipped and took about two months to arrive. One had already lost its buttons (they had fallen off). The sizes were wacky even though I looked at their sizing chart before ordering, so nothing fit. The quality was OK and I liked the pattern of the fabric, but the dresses were unwearable. Since the company is in China there is no way to return things or get a refund.
Dear EM,
Our return address is in U.S. Please kindly log into your account on our website.
There is a "Return/Exchange " button beside each specific order. Just click it and submit the request and you will get authorization from us.
We will reply you with the US return address by email after then.
I order most of my clothes online. After placing an order and not getting any shipping details I contacted STYLEWE by email to inquire about shipping confirmation only to be told that it wouldn't ship for 5-7 business days even after I paid for expedited shipping. The order was placed for the clothes to be used for a specific event. I even tried contacting them about changing to overnite shipping but they cannot be reached by phone and email response is very slow. Very frustrating.
Dear Mariah,
Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
Per your request, I have cancelled your first item, the other 2 were shipped out with tracking number 8490291073, pls track it at www.dhl.com
My return order has begun. I appreciated Lanny's help (from customer service). I still feel the sizing should be thoroughly checked as clothes run small, but they are beautiful and original.
Dear Diana,
According to DHL, your order will be delivered on Feb. 1st. You can track your order at:
Http :// webtrack. Dhlglobalmail. Com/? Trackingnumber=HKAEY000043960%09&locale=en-US
We are sorry for the delay, due to holiday, it will take longer to ship, hope for your understanding.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Laura s,
You are welcome to submit a return/exchange request in your account for your unsatisfied items~