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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I had to ship back severily delayed order. Sent them tracking number. I received one emailed stating that i would get refund within a week and then another email from stylewe:
As I checked, you had filed a complaint through PayPal and the payment was reversed.
We can't refund you on our behalf. Please contact PayPal to close the dispute and then we can send the payment to you.
We will try to work with them as well.
Best regards,
Jules
StyleWe...
After reading all bad refund reviews about Stylewe and not seeing refund in my account, i called paypal customer service. Stylewe was not truthfull in their email: paypal did not reverse payment. They were just trying to get me to close my stylewe- paypal case. Would they refund if i closed complaint- very questionable.
Now paypal will be working on my behalf and case will be closed when i receive my refund.
Lesson learned. I spent lots of time trying to get my money back. Still will have to wait.
II will never trust sites like stylewe ever again. Will shop only with reputable sites who value their customers and reviews will be seriously checked.
Yes I was so excited about my elcetion. Took a long time to arrived. Both items were not sized for my body shape. Customer service was okay. Helpful. But on my second time of oredering, I was disappointed again. Two thumbs down. Fine for bodies like models.
Sorry for all the inconvenience.
Some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
AND ALL YOUR GOOD REVIEWS ARE FAKE THEY ARE TRYING TO REACH THE CLIENTS TO PROVE THIS YOU DO NOT REFUND YOU TRY TO GET CLIENTS TO SEND CLOTHES BACK TO FOREIGN COUNTRIES AND PAY FEES HIGHER THAN WHAT YOU ORDERED, YOU CLAIM MATERIAL IS SILK BUT IT IS POLYESTER YOU ARE FRAUD
Our main fulfillment center is in China. We have office in China ，HK and return center in US.
For the material of the items, pls note to check the product details.
And the refund had sent, pls note to check your account.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
I am still waiting for my order which I paid express fee of $12.000 for it. The event passed still no delivery and no emails from company regarding my order
Sorry for the inconvenience.
The tracking information have sent to you by email in 2 days ago, Pls note to check it.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
You will pay return shipping even when garment is too flawed to wear - And it will take weeks of emails (more than 30 emails in this transaction) even to get that.Be prepared for multiple renditions of "policies" which are much more important that sending customers quality products or offering free return labels or reimbursing charges.
Purchased AND PAID FOR-June 29
Shipped- July 1st
Delivered- July 13th
Request to return- July 14th
Received approval to return- July 29th
Purchase price only returned- Aug 12th
Please stop saying the matter has been resolved and stop asking me to change the review.
Upon checking, we have handle this issue with you by email.
The refund is under processing, you will get it soon.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
Sadly I wrote a review for StyleWe on sitejabber after trying on my own to return a dress, with no luck, StyleWe wrote me about the review. Now they have stated they will give me a refund but only if I remove my review about poor customer service.
I love the idea of Stylewe and commend all the designers. But due to the extremely poor customer service. I recommend everyone stay away. I was sent the wrong size and can only get my money back if I remove a review about poor customer service. #CompleteFail
Sorry for the inconvenience.
Could you pls take picture of the wrong size item so that we can forward to the designer? Pls note to show the measurements of the size.
Looking forward to your reply.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
This is the worst company I have ever dealt with! Ordered a 2 piece dress and only received 1 piece. Could not get anyone to help me - just kept getting the "customer service" chat box person saying to take a picture of the problem. They could not understand that I couldn't take a pic of something that was missing! The piece I received is completely sheer so it is unwearable. I should have read th reviews before I ordered, I'D GIVE ZERO STARS IF THAT WAS AN OPTION.
STAY AWAY FROM THIS BULL$#*! SITE!
Dear Customer, as checked, you only order one item under this account, not two, pls re-confirm, we have help you submit return request ans sent you the return details, pls check your email later.
The very first thing any company doing business in the US needs to do is to hire someone who speaks and writes english correctly. If any foreigners are reading this, beware that ALL Americans can spot a foreigner on any website. Very hard to fake/learn the colloquialisms Americans use. StyleWe has pretty clothes and I ordered a dress to see. The shoulder had holes where a seamstress tore out the stitches. This is simply unacceptable. Also the sizing is very OFF. I am a size 8 and ordered a Large and the dress was very big. The return was a complete hassle and waste of time. Stay away from StyleWe.
I actually took their email, edited it for them(I am a lawyer) and sent it back to them to help them understand how they were not using the english language properly. It is the height of arrogance to assume one can speak english like a native speaker.
Also I still have not received the whole order. It has been two weeks since the order was placed. Still waiting for the second dress to arrive.
Hi Pierangela,
Sorry for all inconvenience caused.
As it mentioned in separate message, your refund will be issued to your original payment method soon, pls kindly double check your account later.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
Have a nice day.
Best regards,
StyleWe
I'm not an online shopper but when I came cross Stylewe website I found their designs totally different from what you see in stores. So I decided to give it a shot and I ordered 2 dresses.
I received my orders yesterday and I have to say I absolutely love my dresses
Quality design and price and customer service was just perfect
Best money spend
Thank u so much Stylewe team
I typically run very true to size M and a size 8/10 and this medium midi dress was so small it seemed like it was three sizes too small. Very disappointed! The dress was beautiful, but it if does not fit, what good is it!
Sorry for all your unsatisfied.
Some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
They gave me the $65 dollar refund after many days of trouble in getting the label. Now they have the dress back but again they have reneged on the credit and charged pay pal again for the $65 THIS IS A HORRIBLE COMPANY DO NOT ORDER Their products are defective, too small and they have horrible customer service. THEY ARE CHEATERS. SAVE YOURSELF A LOT OF HASSLE no matter how pretty their pictures are its not worth it for the product if it does not fit and if the quality of the merchandise is poor. STAY AWAY AND ORDER FROM REPUTABLE COMPANIES.
Sorry to note that you are not satisfied with the items.
Upon checking, we have sent you the return instruction as well as the return label, pls check your email then.
Some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check.
You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
Do remember to check the product details to see the measurements or just click the size icon to see the corresponding/specific measurements.
If you run into any issues please contact us, we will get back to you asap.
We hope to see you again at StyleWe.
It was too good to be true. The quality of the fabrics is terrible - uncomfortable, does not breath, and remains wrinkled regardless of attempts to smooth fabric. The customer service is poor, as well. I attempted to return my garments several times with no luck. They got me! I'm stuck with these since I can't return them. Would not recommend and will never buy from them again.
**Following my review, StyleWe contacted me with prompt and helpful assistance to make a refund. Thank you!
Sorry to note that you are not satisfied with the items.
Upon checking, we have sent you the return instruction as well as the return label, pls check your email then.
We are so sorry to keep you waiting and we are waiting for your early reply.
If you run into any issues, feel free to drop us an email and we will get back to you ASAP.
This site might be an OK place to shop if you are a Size 6 (US) or smaller. I am a size 8-10 and ordered several items in L and XL, based on StyleWe's size chart. No item fit. In addition, I found the fabric of most items to feel cheap and uncomfortable.
So, I had to spend a small fortune to return everything. And the return process is a huge hassle. But, I will say they responded quickly after I posted my original, annoyed review here.
If you're looking for interesting fashion, you can do much better elsewhere.
Sorry for the inconvenience.
Upon checking, we have issued a refund for you on all the orders you mentioned. We are so sorry that you are not satisfied with the items. And pls note that some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
We hope to see you again at StyleWe.
If you run into any issues, feel free to drop us an email and we will get back to you ASAP.
I ORDERED 2 DRESSES. ONE OF 100% SILK. Well, that's the first kind of silk I have ever come across... stiff and plastic feeling. The second dress had unfinished, unhemmed sleeves and neck. Both were unravelling with stray threads. I contacted the company for return address and they asked me to send photos... no address was supplied. So now I will contact the c card co. And report this scam. And fight for a refund. DO NOT USE THIS CO. You will be wasting your money. Also I had to wait over four weeks from payment before I received the dresses.
Sorry for the inconvenience.
Upon checking, we have sent you the return instruction as well as return label to your email address, pls check accordingly.
We valued your business and we will try our best to help you resolve the problem.
We are looking forward to your reply.
THIS is a ghost store, no phone number or do they reply emails, we bought top from them over two weeks I didn't see anything or hear from them please stay away this people.
Sorry for the delay.
Upon checking, your parcel has been delivered on August 6th, left with individual. Have you received it?
Currently we only provide email service. But we will offer phone service in the near future.
If you have any question, feel free to email us and we will reply ASAP.
So sorry for all the inconvenience, but we will try our best to improve ourselves to provide better service.
Have a great day~
I've used StyleWe and Haute Look for my online shopping recently, and StyleWe has such great, personal customer service - very communicative, very quick refund option, plus other excellent return options if you choose to keep the clothes. Plus the clothes are unique and beautiful - the styles are not what you typically see in the stores, which I like. Haute Look could learn a thing or two about customer service from the StyleWe folks!
I found a cute dress online and was happy to see that it came in sizes up to 3x. I typically wear a 2x, but decided to get the 3x so it would be roomy and fit. I couldn't even pull the dress onto my arm. My mother, who wears a size 10-12, tried it on. It fit her perfectly. If they don't want to provide plus sizes, they shouldn't advertise and label their clothing as plus sized.
Sorry for all your unsatisfied.
Some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etcit will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
Items can be returned for any reasons within 30 days of the delivery date.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
I ordered a dress with a space print, it was one of the cheaper dresses on the site. The fabric is nice and the dress fits well. I have gotten many compliments.
I finally got an email from *******@paypal.com confirming the refund of the purchase but not the cost of shipping it back. This is not the company that I want to do business with. The time and effort that I spent just to request the return label is exhausting and very time consuming. The description of the material and the size of the dress are not accurate. I should stay with the department stores in the US. The rating should be ZERO!
Sorry for the inconvenience.
I have sent you the complete return instruction as well as the return address yesterday, pls check your email then.
Items can be returned for any reasons within 30 days of the delivery date.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
Currently we only provide email service and live chat service. But we will offer phone service in the near future.
If you have any question, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Upon checking, you have placed two orders on our website.
Order#7S377187 is pending and have not finish payment, we just got payment by you for another order.
We didn't charge you for the order#7S377187, pls double check it. The order is pending and we will cancel it for you. It becomes voided
If you have any question, feel free to email us at [email protected] and we will reply ASAP.Or you can just talk with our live person through our live chat window.