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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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So I write a negative review about the catch-22 return policy; they respond with a partial 15% cash refund if I keep the dress; I say that's ridiculous; they write back and up the refund to 25%; I reluctantly agree - I mean, what are my options?; I then receive this email from them:
"After you receive the refund, pls do us a favor to help remove or edit the review.
And you have become a member with us from now on. SO your future orders can be RETURNED TO A US ADDRESS [my caps].
Thanks so much for your patience. "
WHAT? THEY DO HAVE RETURN FACILITIES IN THE US? So they weren't telling the truth in the first place about how the only way to return something was to send it to China for $60-$70.
And I'M NOW A MEMBER? So, what, the membership fee is $60 - the difference between what I paid and what they refunded? Oh, I did end up with a dress I didn't want which probably cost them $1.25 to make.
I repeat - a total scam. They need to rethink this - unless this was their marketing plan all along.
Sorry, polite staff of StyleWe - you're working for a scammer.
This is the email I got from Stylewe when I request a return:
Dear...
Sorry that you are not satisfied with the item(s).
Kindly reminder: our return center is located in China. I'd love to remind you that it may take around $60-$100 for international return shipping.
Please note that customer is responsible for return shipping cost and any additional charges, such as international duties required by law in order for the return to clear customs. Besides, it will take quite a while for international shipping. Only after we receive your return package INTACT successfully within 30-day return window, can we refund you. If the parcel is lost on the way to us, our Customer Service Team will NOT offer any compensation option.
Since returning to China may cost more than what you originally paid for the item(s), we strongly advise you keep the item(s) or gift your friends or someone in need.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Hi Hyewon Lee,
Sorry for the inconvenience.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
You can check the return policy here: https://www.stylewe.com/information/returns-and-exchanges
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
The two dresses I ordered came jammed into a bag and were very wrinkled. The quality was lower than what I expected for what I paid. Their sizing chart is way off (I am a 4-6 and they sent an XL that looks like a tent - and then they challenged me by explaining that a 4-6 is an XL in China where the clothes are made, or something like that). I attempted to return them, but I was outside the 30-days required under their byzantine and overly complicated return policy. I then asked if I could at least exchange the dresses for the proper sizes, and they said no. I suspect the return policy is made burdensome so people don't actually return anything. I've never written a bad review of a company before, but they truly frustrated and disappointed me.
Hi Lesa,
Sorry for the inconvenience first. Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
You can check the return policy here: https://www.stylewe.com/information/information?information_id=9
Your order was placed on June 1st and we cannot accept a return in September.
We have sent you an email with another proposal and you can reply to our email to work this out.
Pls let us know your decision through email asap.
Best regards,
StyleWe
I just noticed upon reading other reviews that NOW you state you have a return address in NY. Why wasn't I advised of that after numerous emails and after a lengthy discussion with your customer service. I did receive a partial credit, however, I still want full credit for this item! I request a return label so that I may send it back as initially requested to your center in NY! I will not remove this review until that is accomplished. I have no use for this dress and actually every time I look at it hanging in my closet... it upsets me to think about it! Again I think you need to amend your return policy and state in your purchasing agreement that returns are sent to China BEFORE placing an order! Will be awaiting your return authorization to return this item to your NY fulfillment center.
Hi Joan,
Sorry for the inconvenience first.
Our return center for first time customer is in China. Once you place first order, you will become our member and you can return future orders to our US warehouse. Pls kindly understand that this is our policy.
For this order, we have processed a partial money refund for keeping the item as we agreed in the email.
Also, our normal delivery time is 2-5 business days of preparing for the orders (7 days) plus 7-12 business days of shipping (3 to 5 for express shipping).
So total delivery time for an order would be processing time + shipping time. Next time pls place order when you are not in a hurry.
We do hope you will have a better shopping experience with us in the future.
Best regards,
StyleWe
Stay away! The product is of bad quality! And they ask you to return to China! You need to pay for international shipping and by the time your return get to China it already pass the 30 day return period!
Dear Xiaona.
Order# 81870052 is the first order of you. When you placed it you are not our member, so you need to return it to China return center. Only our members can return to US return center. It's our return policy. Please kindly understand it.
We'd love to remind you that it may take a lot for international return shipping.
Please note that customer is responsible for return shipping cost and any additional charges, such as international duties required by law in order for the return to clear customs. Besides, it will take quite a while for international shipping. Only after we receive your return package INTACT successfully within 30-day return window, can we refund you. If the parcel is lost on the way to us, our Customer Service Team will NOT offer any compensation option.
If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be either 30% store credit, or 25% money refund.
To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy
Please let us know your decision, and we will act accordingly. Your choice of our options above constitutes your agreement to our Terms & Conditions, which MUST not be reneged on.
Best regards
StyleWe
I would give it a zero if I can. Goods are overpriced for its quality, and you would be lucky to get the right size. What's more frustrating is the poor service. I returned 5 items in the same package and they kept telling me they only received 4. Their philosophy seems to be 'customer is always wrong'. I called their customer service and only got answer machine. Stylewe will try every tactic to challenge you and keep your money in their pocket. Unbelievable!
Dear Ying,
Sorry for the inconvenience.
We've checked with our US warehouse staff and they found that the last item has been found today. Sorry for the delay. Sometimes item got separately placed and it may take some more time to sort out.
We have processed refund for the last item already. Hope to see you again at StyleWe.com.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
Best Regards,
StyleWe
My dress came from China and was sized for a child's body! I'm an American size 8 (L) and when I tried to return the dress, I was instructed that I had to pay for shipping back to China. The shipping cost back was more than half of my actual purchase,. With no guarantee of my money being refunded to me. Next call will be to my credit card provider. SCAM COMPANY...
Hi Blah,
So sorry to hear that you are not satisfied with the order and services.
For return, pls note that our return policy indicates that return shipping is on buyer's side.
And for the size: size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
For this order, would you pls provide the order# and we can help and find out a solution? We can offer some partial refund for compensation if you would like to keep it. If you want to return, we will send you the return label then.
If you run into any issues, feel free to contact us at any time. ([email protected])
Best regards,
StyleWe
Oh StyleWe you charged me 17.00 for 2 day express shipping. I ordered on Friday the 25th and it is now Wed the 30th. It is no longer express but a scam. I won't be paying for it. I'm also going to do whatever I can to ensure that your business is exposed. You are a cheat.
Hi Kim,
Sorry for the confusion. Pls note that our normal delivery time is 2-5 business days of preparing for the orders (7 days) plus 7-12 business days of shipping (3 to 5 for express shipping). We need 3-5 business days to prepare for orders before shipping. And shipping time is not 2 days, but 3-5 business days as well. Pls kindly go over the shipping&return part on our website before you order.If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
My mum wanted to order something so I looked into the reviews. Have you noticed that all the glowing reviews seem to be written by someone whose first language isn't English, and very possibly Chinese? They don't ring true.
Hi Iris,
Could you tell us your order number so that we can check and handle this issue for you?
We value your business and we promise you we will settle this matter at the best way we can.
Customer satisfaction is very important to StyleWe. Up to 95% of our customers love our products and service. Although it's unavoidable to receive some bad reviews due to misunderstanding and miscommunication, please rest assured StyleWe has always tried our best to rectify any issues raised by our customers and work with them to achieve the best possible outcome. We rely on customers' feedback to improve our products and quality.
We have customer all over the world, not only the customers in English-speaking countries.
If you have any questions or concerns, please contact our customer service at https://www.stylewe.com/account/contactus.
Best Regards,
StyleWe
I tried to order on August 2, around 10 p.m. to be exact when i order and it says that i will recieve it after 7 days and expect some delays because of the bad weather but i didn't expect na ganito kalate. The end of the month is near and im very dissapointed. And if cancellation of order is just available i rather cancel my order.
Hi Almeda, Sorry that you are not satisfied with us.
Could you tell us your order number so that we can check and handle this issue for you?
Our normal delivery time is 2-5 business days (7 days) to preparing the orders + 7-12 business days of shipping (3 to 5 for express shipping).
We value your business and we promise you we will settle this matter at the best way we can.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
Best Regards,
StyleWe
Size is not match size chat, Very poor fabric quality, I bought about $200 dresses> It dosn't worth $20.00!
Do not buy any dresses from them!
Hi Liz,
We are sorry to hear that you've had a bad experience with your orders.
Most of our clothes are provided by the designers directly. As a new website, our quality assurance continues to be improved and perfected in the future.
Thank you for your feedback and we will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.
We value your business and we hope that you can have a better shopping experience with us in the future.
For this particular order, if you are not satisfied, you can contact us by email to services#stylewe.com and get a return label to return to our US warehouse.
Best Regards,
StyleWe
I really liked the dress on the website and kept coming back and looking at it. When it went on sale I decided to get it. I was so disappointed when I received it, instead of bright blue with primary colored stripes around it I received navy blue with dull winter colored stripes. I contacted customer service and sent photos and was told the color was not that far off. I was offered a discount to keep the dress but to me it was ugly and so I am returning it. Now I find I get to pay the return even when it is their error. I will not be ordering anything else from them because it is like Russian roulet each time you get something you may have to pay the return. There are to many websites that have better return policies, in fact I have never found one before that makes you pay for their mistake. Many companies will pay for your return even if you just don't like the dress. Poor decision making on the companies part when there is so much competition. I will never order from them again which is a shame as they do have many cute, if expensive dresses.
Dear Trish.
We are sorry to hear that you've had a bad experience with your orders.
Most of our clothes are provided by the designers directly. As a new website, our quality assurance continues to be improved and perfected in the future.
Thank you for your feedback and we will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.
We value your business and we hope that you can have a better shopping experience with us in the future.
If you think your issues/concerns have been addressed and you are satisfied with the outcome, I just sent the Return Authorization to you. Please check and return accordingly.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
Best Regards,
StyleWe
After postings issue resolved and I did receive credit for returned items. Still do not recommend this business
The dresses I ordered looked much better in the photos! When they arrived the fabric quality was very poor and they were ill fitting. One didn't have tags attached to the dress. I knew this would be a problem for the return so I immediately contacted them and sent the dresses back the very next morning. Well- they don't give you your money back for weeks and they refuse to give me a refund for a dress they sent without tags and I didn't wear. I do not recommend this business! You can find much better clothing on sale locally!
I ordered 2 dresses on 8-10 for an 8-26 wedding. They didn't ship until 8-19 and neither will arrive by 8-26. I will never order from this site again.
Dear Sue
We are sorry to hear that you've had a bad experience with your orders.
Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
Upon checking, Your order was already shipped out, We have notify you with the track number through email.
Could you pls check it.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
Best Regards,
StyleWe
Very Disappointing. I ordered two dresses. It never arrived then it was delivered to an address in California.
I email to ask them to look into it and I was basically directed to call and track down the item myself. I paid for a package, the company failed to deliver and I am suppose to look for it?
That is not good customer service. I want the dresses or my money back not an email asking me to track down your lost package!
Sorry that you are not satisfied with us.
Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
The parcel has been returned to shipper since the USPS staff can not reach you successfully.
We would like to resend you the package, pls kindly check and advise if this is accepted and then confirm your correct shipping address and phone number with us again, thanks.
Looking for your prompt reply.
Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I ordered a dress which looked like really cute in the picture but in reality it wasn't that cute :D it had some burnt parts and stains. When I contacted them they first offered me extra discounts on the dress instead of returning but I rejected, and finally they gave me a full refund. I want to be fair. Their customer service is not that bad. Whenever you leave a msg they'll call you immediately. The problem is that they do not inspect the items before sending them to the customers.
Dear Customer.
We are sorry to hear that you've had a bad experience with your orders.
Most of our clothes are provided by the designers directly. As a new website, our quality assurance continues to be improved and perfected in the future.
Thank you for your feedback and we will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.
For the item, we have confirmed with our QC, it was sent in good condition.
In this case, We will issue refund for you in one week. Pls kindly be noted your account later.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
Best Regards,
StyleWe
About a year ago I had my first experience with this company and it was terrible. My order finally came and I was not impressed with the quality of the items, so without even trying them on I promptly packaged them up and returned them. I was later notified that the items were damaged and would be getting no refund. I glanced into the packaging and sealed it right back up. If there was damage, it was not caused by me. When I finally threw a big enough fit and started posting online reviews of my experience, I was contacted and offered a 50% refund. I continued to share my experience with others. I was then offered a 100% refund if I took down all of my negative reviews. Which I did. After thinking about it, I feel bad because that was not right. If I can prevent someone from going through the headache I went through, I need to. So I am posting my review again. And it looks like I am not the only person who has had this experience.
Dear Kristen.
We are sorry to hear that you've had a bad experience with your orders.
We have received your return package of the following item(s) under your order # 7J855195
But as we checked that the item you returned is not qualify for a refund (damage).
Pls kindly be noted our return policy:
Our return policy indicates that Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
We will issue refund for you within 48 hours, Could you pls check it.
If you run into any issues, feel free to drop us an email ([email protected])and we will get back to you ASAP.
Best Regards,
StyleWe
I placed an order never got the merchandise! No 800#, read they're horrible reviews! FRAUD! Thank God I paid thru PayPal & they will take care of it AND REMOVE them ("Stylewe") from they're system. Please people DO NOT ORDER FROM STYLEWE! And I rated them 1 but s/b 0 cause it will not let you submit unless you rate it
Dear Ofelia.
Sorry for all of the inconvenience.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Pls note the normal delivery time is 3-5 business days of preparing the orders + 7 to 12 business days for standard shipping (2 to 5 business days for express shipping
Express shipping does not mean we do not need the 3-5 business days to prepare.
Your order had been shipped on August 9.We have notify you the tracking number through email. Could you pls check it.
Normally it will take 7 to 12 business days to deliver after shipping out. And you can log in our website to check the tracking number and order status as well.
Thanks for waiting.
Best regards
StyleWe
The dresses that I bought are nothing like in the pictures. The material is supposed to be 100% cotton but one of the dresses has the fabric very much like the one that people used to make parachute. I bought the recommended size, but one came in too tight above the chest and the armpit and I feel choking at the neck when I buttoned up eventhough the neck is quite large.
I feel so disappointed but I cannot return the items because of the FINAL SALE that I bought.
Dear Le.
We are sorry to hear that you've had a bad experience with your orders.
Most of our clothes are provided by the designers directly. As a new website, our quality assurance continues to be improved and perfected in the future.
Thank you for your feedback and we will relay your messages to our designers.
Your feedback is very important for StyleWe and our designers to improve our products and services.
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date with tags.
Since your item is final sale item, it cannot be returned/exchanged.
Hope for your understanding.
Best regards
StyleWe
My wife purchased a dress that was too tight and did not look good. The dress was really nice so she ordered a bigger size and called to ask for a return label. She already received the new dress, but the return label has not YET been received. They also asked for her to take measurements of the first dress so they could determine that it was small for the size? Order #*******. She had never been asked to measure a dress before returning it or wanting to exchange it. We could not find a phone # to call.
Dear Rene,
Sorry for the inconvenience caused. Due to you said the measurements are not correct, so we ask you for more info about the related problem, we are sorry you are not satisfied with our service.
We`ve sent the return label and return instructions to your email address, please check your email inbox, if you didn`t find the email, you can also check your spam.
Please follow the instructions to return the dress back to us, then we can process refund for you after we receive the returned package.
We hope you a enjoyable and improved shopping experience with us in the future.
Best regards
StyleWe
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Hi Deborah,
Sorry for the inconvenience.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
Thanks for your understanding! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe