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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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Good style and good price
But the size is a little bit bigger even it's extra small size
Lots of beautiful items. I like the designs, and the way the products are made. Prices unbeatable. However, they do not fit me well.
I HAVE PURCHASED NUMEROUS OUFITS. DUE TO SIZING, I HAVE OUTFITS PURCHASED ON STYLEWE THAT I CAN'T WEAR. I KEPT SEVERAL PIECES AVOIDING RETURN PROCDURES. HOWEVER, I RETURNED TWO OUTFITS AND RECEIVED THE ADDRESS AS THEY DIRECT YOU TO WAIT FOR A LABEL. TWO MONTHS LATER NO REFUND OR CREDIT. I AM TOLD TO SEND PIC. OF POSTAL RECEIPT. BAHHHH CAN'T FIND THE POSTAL RECEIPT. BOTTOM LINE, I LOST OUT...
Shopping was a pleasure
It was ok a bit different from usual I will give a report whe I receive the other 2 packages
Super easy and secure checkout with great payment options. Even better, I chatted with an agent and got a prompt response in under a minute. Thanks, Aki!
I contacted customer service and the matter was cleared right away and it was credited as advertised
Dear customer
Thank you for bringing the issue regarding the shipping charges to our attention. We apologize for any confusion caused and appreciate the opportunity to clarify the situation.
We apologize if there was any misunderstanding regarding the free shipping promotion for orders over $129. We strive to provide accurate and transparent information about our promotions and policies.
The shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight. You can enjoy free Standard shipment when the order amount after discounts is over $129.(Excluding final sale items)
But upon checking, your order amount after discounts is not over $129. We have emailed you the order details. If you have any questions about your order, please reply to our email.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We appreciate your support and hope to have the opportunity to serve you better in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Always good, this items is lovely. I bought the pants and top together. The quality is very nice.
Love the clothes—they are so fun to wear! I get compliments galore! Company is great, as well! Keeps Buyers informed about the arrival of their orders!
Very annoyed. Stylewe have taken my money, they never delivered what I ordered. IWANT MY MONEY BACK. PLEASE GIVE MY MONEY BACK!
Have sent many emails to remind but no reply.
Dear customer
We apologize for any inconvenience and frustration you have experienced with your order and the lack of response from our team. We understand your disappointment and we sincerely apologize for falling short of your expectations.
According to logistics policies, we are in need of your ID NUMBER(13 digitals) for customs clearance. The reason your order did not ship is we have emailed you many times and asked for your ID number but have not heard back from you.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
If you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
The order has been canceled per your request and the refund will be sent to your original payment account within 3-5 business days. Please kindly wait a few more days.
We apologize for any confusion or misunderstanding that may have occurred. It is never our intention to mislead or deceive our customers. We value your feedback and will use it to improve our processes and services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I ordered and paid for my items since 7th July up to this date I have no clue what is going on. You never gave me order number or anything. Very frustrated
Ist time user. Easy to shop!...I love the clothes...so many to choose from!
Easy shopping process. The products that I ordered are very nice, good quality. They arrived in s timely manner.
Goods as described and arrived at reasonable time. Only that there was delays in shipping some.
User friendly and great timing.
Thank you for asking.
Hard to find shipping for express delivery in the US.
So far I've loved the quality of items. I've purchased. However one dress did not look like the picture. I tried to send back but did not like experience sending it back. Had to go through too much plus pay for shipping. So just gave the dress away.
I am exited to see and try all the items in my first order. They look fabulous on your Internet catalog. It was hard to decide which items to buy.
Very easy to order. I am very satisfied about the delivery, the products and the quality of the products. The only thing I am not satisfied about is that for my first order I was allowed to chose a product. I chose something but didn't receive it. That is not nice.
Horrible customer service representative who harrassed me, took 4hrs to place order and still the iyems choose was wrong..
Dear customer
We sincerely apologize for the negative experience you had with our customer service representative. We strive to provide excellent customer service, and we are deeply sorry if your encounter did not meet our standards.
Upon checking, your order was canceled and refunded. Is there any issue with your next purchase? We can exchange items before shipment. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and restoring your trust in our services.
We apologize if you felt that you were given the runaround. We assure you that it is not our intention to provide anything less than helpful and efficient service. In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow online responses. We are really sorry about this. As for the rate sheet you required, we guarantee that we will not evade our customers' ratings. Since the rating button appeared after the chat, our customer service did not realize for a moment whether you asked for a rating button or another rate sheet. We are so sorry that our customer service did not understand your meaning accurately.
We appreciate your patience and understanding as we work towards resolving this matter and improving our customer service processes. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address these issues and improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Had a snafoo, took 4 hrs to complete order..
Did not realize sets were sold separately. And no exchange, I have to re order and pay s/h
Did not realize sets were sold separately.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Sorry to hear that the product does not meet your expectations. The detailed measurements of different products on our website differ even in the same size.
According to our return instructions, you will need to send us a photo of the returned package (must include proof of our return label and waybill of shipping carrier) and a tracking number after returned. Otherwise, we will not be able to match your return request in our system and will not be able to issue a refund. We have also indicated this information in our previous email.
Upon checking, there was no tracking information to indicate that the package had been returned to us.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE