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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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Unfilled orders, cancellations, and delayed orders were my experience.
Love your Blouses. At beginning it said to use codeCS16 (16%). After total it said no code was available.
I waited one month, and have not received my order. Only to have it canceled. This is the second time around I have been through this. I will not waste my time and order anything more from Stylewe.
Items out of stock, weeks to process, slow delivery, & zero notification of all problems listed above.
Aunque tuve que cambiar la dirección de envío todo llevo en buen estado. Muy buen material y tamaño.
I enjoyed shopping as I love the design however one of the product was of wrong size however was disappointed that if i need to send back i need to bear the cost (I am based in Singapore), which will cost me another fee and so i find this process very unfriendly
Dear customer
Thank you for reaching out to us regarding your recent purchase and the issue with the sizing of one of the products.
We apologize if there was any confusion regarding our return policy. As stated on our website, the buyer is responsible for the return shipping costs. We understand that this can be an additional expense, especially for international customers since our return address is located in the US, and we apologize for any inconvenience caused.
After reviewing your case, we noticed that you had agreed to an offer we provided and chose to keep the product. However, if you have changed your mind and would like to return the item for a full refund, we are more than happy to accommodate your request. To facilitate the return process, please reply to our email, and we will provide you with a return label.
We apologize for any confusion caused by our return policy and appreciate your understanding. We value your satisfaction as our customer, and we want to ensure that you have a positive shopping experience with us. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and provide a resolution.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I love the designs and quality of the materials
Still waiting and return some of it and waiting for those refunds
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process and delivery issue.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, we can confirm that only one item has not delivered, it was shipped and is on the way now. You can check the status of your order by https://stylewe.com/order-query
About returns, we have checked and confirmed we have sent email to you on Aug 12 and Aug 13, but we didn't receive your reply. The return information has been sent to your in live chat. If you didn't receive our emails, please try to use another email address (such as gmail) to contact us next time. Or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Upon checking, we have not received your return parcel. Your refund will be processed after our return center received and inspected the return package. If you have returned the items, please contact our customer service center with your return parcel information. Looking forward to your reply.
Again, thank you for reaching out to us here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Your system is terrible, I shouldn't have to spend hours to sign out.
I order items from Style We for a special event. After a month of waiting, the quality of the product was so poor that I will have to shop elsewhere. In addition the item did not fit and I ordered 2 sizes up!
The return process is horrible. I would have to pay to ship the items back which I think is used as a deterrence to returning items.
Dear Customer,
Thank you for taking the time to provide feedback on our free shipping policy. Our apologies for any inconvenience this may have caused.
We now provide free shipping when the order amount reaches $129 after the discount. Upon checking, the amount of your order has not reached the free shipping threshold yet. Thank you for your understanding.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Easy to use website! I also want to mention that I received 3 things from order you are checking on and two were backordered. I have not received those yet.
Unsatisfied! I am not happy with my Oder! I have not received the merchandise that I ordered in August.
Dear customer
We apologize for any inconvenience or frustration you have experienced with your order. We understand that receiving a delayed shipment can be frustrating, and we would like to provide some clarification on the status of your order.
According to our records, the last item in your order has been delivered. If this is not the case, please let us know so we can investigate further and assist you in resolving the issue.
Regarding the delay in receiving your order, we apologize for any confusion this may have caused. Sometimes, certain items may require more time to prepare before shipment, especially during busy seasons or when an item is in high demand. In this case, we shipped the items separately so that you can receive them as soon as possible.
We are committed to providing our customers with high-quality products and excellent service, and we apologize if we fell short in this instance. We appreciate your patience and understanding, and we will take steps to improve our shipping processes in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Don't waste your money on these bandits. I have been waiting for 2 months for my $261.00 order which they claim they cannot locate even after I sent them proof of purchase of the clothing I bought.
I have sent 15 emails and to no avail.
I GIVE THEM A BIG FAT ZERO SCORE. You might be throwing your money out the window with these crooks.
Dear Customer,
We sincerely apologize for the delay in receiving your order and the frustration it has caused. We understand your disappointment and want to address your concerns as quickly as possible.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
If you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
To assist you further and resolve this issue, we kindly request that you provide us with your order number or the email address associated with your order. This information will help us locate your specific order and investigate the situation more effectively. We are committed to resolving this matter and ensuring your satisfaction as a valued customer.
We understand that this experience has led to a loss of faith in online shopping, and we sincerely apologize for any negative impact it may have had. We value your business and want to assure you that we take this matter seriously. We are committed to rectifying this situation and restoring your trust in our company.
Again, we apologize for any inconvenience caused and appreciate your cooperation. If you have any further questions or concerns, please do not hesitate to provide us with the requested information or reach out to us directly. We are here to assist you and regain your trust in our online shopping experience.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Would be nice to have more clothing items in size XS(2-4)
The particular item that I ordered in size XS(2-4) does not fit because it is too big.
How do I return the item?
Would be nice to have more clothing items in size XS(2-4)
My first shopping experience was great with super savings yesterday & free shipping. Today was not as good because I have to pay for shipping & deals were not as good. I only returned because you sent a coupon discount to my phone. It was hard getting the code #. Maybe, I am just learning. Thanks for yesterday's big savings. Viola
This is my first order with the company, hopefully there'll be no problems.
No probs at all.
According to their measurements and mine, I needed a size 2X, but it was too big and the sleeves were too long. Will have to return it.
Can only rate what I see online, the style. Can rate quality of clothing until items are received.
I'm at the point I would not recommend your company.
Dear customer
We sincerely apologize for the delay in delivering your paid items. We understand how important it is to receive your order in a timely manner, and we regret any inconvenience caused.
We would like to assure you that we are actively working to resolve this matter and ensure that you receive your items as soon as possible. We have emailed you the order status. Please check the latest email we sent.
We strive to provide high-quality products that meet our customers' expectations, and we assure you that we stand behind the quality of our merchandise. If you have any concerns about the quality of the items once you receive them, please do not hesitate to contact us. We are here to address any issues and ensure your satisfaction with our products.
We are sorry to hear that you are at the point of not recommending our company. We understand that the delay in receiving your order has been disappointing, and we apologize for any negative impression this may have caused. We value your feedback, and we want to assure you that we take it seriously. We are actively working to improve our order processing and delivery times to provide a better experience for our customers.
Thank you for your patience and understanding. We appreciate your feedback, and we will continue to work diligently to resolve this issue and regain your trust in our company.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Can only rate what I see online, the style. Can rate quality of clothing until items are received
I love StyleWe... shopping is always fun and easy. What is NOT fun or easy is attempting to make a return or exchange. Nobody EVER returns the email. There should also be an option for Federal Express quick deliveries.
I attempted to return an item and NEVER received the email back for the return information.
I ordered one pair of pants from Stylewe and fell in love with them... They are exactly as pictured in the ads.
Your clothes are inferior in construction and the fabrics are inferior.
Dear customer
We apologize for any inconvenience caused by returns process.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
According to our return instructions, you will need to send us a photo of the returned package (must include proof of our return label and waybill of shipping carrier) and a tracking number. Otherwise, we will not be able to match your return request in our system and will not be able to issue a refund. We also indicated this information in our previous email.
We regret to inform you that we have not issued a refund to you because no tracking information was returned to us.
Would you please contact your delivery company to get your tracking number and sent it to us? Please contact our customer service center or send a private message to us.
Once we got this information and match your return request, we would process the refund to you.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Your clothes are superior in construction and design.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Dear customer
We apologize for any inconvenience caused by the difficulty in navigating our website. We understand that this can be frustrating and we want to make sure that your shopping experience is as easy as possible.
After reviewing, we noticed that you have completed an order successfully. If you still encounter difficulties when placing an order next time, we recommend that you can contact our customer service center and provide us with specific feedback or screenshots about the issues you encountered. We will forward your feedback to our relevant department for further checking.
We appreciate your feedback and would like to investigate the issue further to determine any areas in which we can improve. If you have any specific suggestions or comments on how we can enhance the usability of our site, please feel free to share them with us.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE