On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I purchased a dress on 8/22/23 and after 16 days the shipping status says mmm still shows "processing". I sent multiple emails to the c.s. Department only to be told the dress had been shipped and I was sent another tracking #. The tracking number has been idle as of 8/30/23 with notice that the item has not been received by the post office. Today I received an email saying I was being issued a partial refund on an item that was never shipped. Please don't use this company. As a consumer if a company feels obliged to hurt our pockets we should do the same to them. DO NOT BUT FROM STYLEWE OR THEIR SUBSIDIARIES. Enough is enough. Let's send a message until shady practices are no longer tolerated.
Beautiful tops wish I can receive before summer is over
Clotting items are not true to size. That's why I only buy Macy's INC international clothing. They are true to size for Women with curves and hips.
I have had Francis seen me in your clothes and they love the clothes but I'm scared to give them your website because if they don't get their clothes they're gonna be mad at me and I don't have any money to pay for other peoples clothes. I can't get them to send me my clothes. This is a horrible company they will not send you your items that you purchase
Dear customer
Thank you for bringing the delivery issue regarding your recent orders to our attention. We apologize for any inconvenience or worry this may have caused.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, we can confirm that most of your orders were delivered. Only some of the items in the last 2 orders have not delivered. Please be assured that we are also doing everything we can to get your unshipped item shipped out to you as quickly as possible.You can check the status of your order by visiting https://www.stylewe.com/order-query
Thank you for taking the time to share your feedback with us.Your satisfaction is important to us, and we appreciate your feedback. We will review our inventory management processes to ensure better availability and timely delivery of our products.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Painful, very slow more, than 30 days and no merchandise
Dear customer
Thank you for bringing the delivery issue regarding your recent order to our attention. We apologize for any inconvenience or worry this may have caused.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
We're sorry to keep you waiting, the item in your order is hot sale item and was delayed before shipping. After checking, we can confirm that your order was shipped and is in transit now, it will be delivered soon. You can check the status of your order by visiting https://www.stylewe.com/order-query
Thank you for taking the time to share your feedback with us.Your satisfaction is important to us, and we appreciate your feedback. We will review our inventory management processes to ensure better availability and timely delivery of our products.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
The items I bought do not fit. Two of the items were size 1x which is like a 16/18 these sweaters are humongous for like a 300 lbs woman maybe even larger. I have requested return labels twice and have received none. Usually returns are very easy. I even did the live chat after she asked for order and item number she did not inform me of what the next step should be. There are nice things on the site but a return should not be this difficult. Improvements are needed on site all I can view is a page with my order indicating processing. This page i received when i originally made the order the beginning of September it is now October. I never received an email when things were shipped out. I only have received items late September and now October. I opened an account and was not able to view my items. Need help..
Dear customer
We apologize for any inconvenience or frustration you have experienced with your recent purchase. We understand that receiving a product that does not meet your expectations can be very disappointing.
Regarding the sizing issue, we are sorry to hear that the items do not fit properly. Please check your email, including your spam or junk folder, as we have sent the return label to you. If you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
We also apologize if you have experienced difficulties accessing information about your order or account. Sometimes, hot sale items may require more time to prepare before shipment, leading to delays in delivery. We shipped the items separately to ensure that you receive them as soon as possible. All items from your order were delivered. We are also working on improving our website and communication channels to make the process smoother and more transparent for our customers.
Regarding the return process, we want to assure you that we will refund your original payment account once we receive the returned items. We appreciate your patience during this time, and we hope to resolve the issue to your satisfaction.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I have ordered several things,, I ordered a dress its fine arrived on time and it fits well.But the pantsuit I ordered and really wanted it to wear to an event,,the blouse came I ordered my size according to it sizing blouse too small but fabric is beautiful but I haven't received the pants and it's been well over a month going on two now. Disappointed with StyleWe because they have some things I'm interested in but scared too order again afraid that it will be too small or not arrived at all.
They couldnt tell me the status of my order. The website gives a tracking number thst is not helpful
Dear customer
We apologize for any confusion or frustration caused by the tracking information provided on our website. We understand how important it is to have accurate and timely updates on the status of your order.
After checking your order, we are pleased to inform you that all items were delivered successfully. Kindly please understand that international delivery can take some time, and there may be delays in updating online records due to various factors such as customs clearance processes.
We appreciate your patience during this time, and we hope that you are satisfied with the products you received.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Purchased items were not as depicted online, 1 items delayed due to out of stock but not when ordered, another decorative decal felt plastic, belt missing from dress.just disappointed
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.
We have email and 24-7 Live Chat service now. Feel free to contact us if you have any issues.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
About the missing belt, we will be taking note of your feedback to ensure that this incident never happens again. Again, I apologize for any inconvenience we may have caused you. We have checked and confirmed we have sent return label to you before. If you have returned the items to us, please contact our customer service center with your return tracking number or send a private message to us. Once we got this information and match your return request, we will process the refund for you.
Regarding the out of stock item, due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understand.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
It's been easy to use but will provide additional information once I receive my purchase items
I ordered a dress Aug 31/23. It stated I would receive it in 2-3 weeks. Its Oct 3/23 today. I still have not received it. It hasnt even shipped.
Dear customer
We apologize for any inconvenience caused by the delay in receiving your dress. We understand how frustrating it can be to wait for a product that has not been delivered within the promised timeframe.
After checking your order, we regret to inform you that the dress you ordered is currently out of stock, and we have canceled the order as a result. Please note that we strive to keep our inventory up-to-date, but sometimes unexpected circumstances may cause a product to be temporarily unavailable.
We apologize for any confusion or inconvenience this may have caused. We refunded through your original payment method, please contact your card company or payment company and get more details if you haven't received the refund.
We value your business and hope to have the opportunity to serve you again in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Great styles and size selections; however, some items might not be available. Customer service staff will work to rectify the situation and issue credit in a timely manner.
Didn't receive my package and there is no proper phone number to contact anyone. Please try to have my order delivered before 8th because my daughter is getting married
Dear customer
We apologize for the delay in the delivery of your order, and we understand the urgency.
Due to high demand, some of our popular items are experiencing delays in shipping. As a result, we have split your order into multiple packages. We are pleased to inform you that one of the packages has already been delivered. If you have not received it, we kindly ask you to check with your local post office or delivery service(USPS 1-800-275-8777), as they may have additional information regarding the delivery status.
Regarding the remaining items in your order, we kindly request that you reply to our email and verify the shipping address. This will allow us to ensure that the correct address is on file and take the necessary steps to expedite the delivery process.
We understand the importance of receiving your order in a timely manner, especially for such a special occasion. We apologize for any inconvenience caused by the delay and appreciate your patience and understanding.
Sorry we don't have phone service. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Please try to have my order delivered before 8th because my daughter is getting married
I ordered a denim dress, and it arrived in great time. I ordered a size 1xl, but I could've sized down one. I really like the dress alot. I would order more from Stylewe, but they have a small selection of plus size clothing
Great online shopping; competitive pricing, flattering fit!
Dear customer
Thank you for taking the time to share your feedback with us.
Your satisfaction is our top priority, and we will continue working hard to maintain the quality of our products and services. We value your feedback and appreciate your trust in our brand.
What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Great online shopping; competitive pricing
Everything comes super compressed. Blouses or dresses got super wrinkled. No like the materials! And always take forever to receive the order.
I found it very difficult to find out how to return unwanted items. After finally learning that it was necessary to chat first to receive an authorization code, I did just that. Well, it has been over three days since that request was made and I have not received the authorization code yet. I was also promised by the chat associate that a copy of the chat will be emailed to me. I never received that either. The return process stinks.
Dear customer
We are sorry to hear that you have experienced difficulties with our return process. We understand how frustrating it can be to encounter problems when attempting to initiate a return.
Regarding the authorization code, please note that it is not necessary to obtain an authorization code before returning eligible items. We will send you the return label via email if your order meets the criteria for return.
We sent the return label via email to [email protected], but it seems that you cannot receive it. Then we sent the return label through Outlook.
If you have not received the return label, we apologize for any inconvenience this has caused. Please check your spam or junk folder in case our email was redirected there. It is also possible that your email provider may have blocked our emails, as some email providers may identify our messages as advertising emails.
If you still cannot locate the return label, please contact us and provide us with another email address that we can use to send the label. Alternatively, you may also reach out to us through our online chat feature, which can be found in the bottom right corner of our website.
Again, we apologize for any confusion or inconvenience caused by our return process. We appreciate your business and hope to resolve this issue for you as soon as possible.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
StyleWe acts fast to get payment, but the delivery, it drags without effective follow up. I am very frustrating with your service.
I love the dress that I ordered and received but, they are real slow with the pre-sale item that I ordered and its past the date that it should have shipped.
I'm glad my discount code went through. I'm also glad that its fits well and can be worn in dressy way or very casual.
The site is always fast and safe to order from. I have never had a problem.
The clothing material is of poor quality & so is the craftmenship. Ive been trying to return items & they just will refund $8 US dollars. The total was way over $100 US. I'm very disappointed. Never order from Style. The clothing are a caracture of what they advertise.
Dear customer
We are sorry to hear that you are disappointed with the quality of the clothing you received. As a company, we take pride in providing high-quality products and services to our customers, and we apologize if we have fallen short of your expectations.
To better assist you, could you please send us some pictures of the item you received? This will allow us to investigate the matter further and determine whether the product is not as described.
Regarding the return process, we value our relationship with you as a customer, and we would like to offer compensation to address your concerns. However, if you prefer to return the product for a full refund, please let us know, and we will provide you with the return label.
Please note that we can offer partial refunds as a way of resolving issues with products, but this does not affect your right to return the item for a full refund if you wish to do so. If you accept the offer of a partial refund, you may keep the product.
Once again, we apologize for any inconvenience or disappointment caused by this experience, and we hope to resolve the issue to your satisfaction.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery issue.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
For more details, you can check the shipping policy here: https://www.stylewe.com/information/shipping-delivery
After checking, the item in your order is hot sale item and was slightly delayed before shipping, we can confirm that your order was shipped on Aug 30th, it is on the way now. You can check the status of your order by visiting https://www.stylewe.com/order-query
Your satisfaction is important to us, and we appreciate your feedback. We will review our inventory management processes to ensure better availability and timely delivery of our products.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE