Stuffed SafariReviews 76

Terrible experience. I was assured that an item would arrive in time for my son's birthday, and then informed less than 2 business days before his birthday that it was not available. (So no time to order elsewhere without paying exorbitant overnight shipping.) The second item I ordered was in stock but not shipped, and by then it would have arrived after his birthday. No acknowledgement whatsoever of the problem from Stuffed Safari, despite my repeating the situation over the phone and then sending a polite but dissatisfied email. I understand that maybe items get discontinued, but 1. Don't assure someone that an item will arrive on time if you have not verified that this is possible, 2. If for some reason beyond your control an item is not available, give the customer adequate notice to order elsewhere, 3. If none of the above are possible and you can't deliver a child's birthday gift on time, give a genuine apology and make some attempt to remedy the situation, *before* the negative review!

NEVER RECIEVED MY PRODUCT. CUSTOMER SERVICE AGENT WAS SO RUDE. SPOKE OVER ME, INSISTED EMAILS WERE SENT WHEN THEY WERE NOT, TOLD ME I WAS "BARKING UP THE WRONG TREE" AND WHEN I CALLED HER OUT ON ALL OF THOSE ITEMS, SHE HUNG UP ON ME! REAL PROFESSIONAL! DO NOT ORDER FROM THIS COMPANY, I AM PERSONALLY GOING AROUND TO EACH REVIEW SITE WITH THIS MESSAGE. CAN'T BELIEVE THEY ARE IN BUSINESS... IT WON'T LAST MUCH LONGER. I PRAY FOR THAT RUDE LADY, SHE MUST HAVE A HORRIBLE PERSONAL LIFE TO BE THAT RUDE.

I originally placed an order for a 5 FT. Alfie Teddy bear on the 8th of Sept. 2011. I am in Afghanistan, so I ordered it for my wife as an anniversary present which was the 12th. The shipping listed was for 3 day delivery. I have yet to receive my product, today is the 28th. After receiving my email from them….
"Thank you for your recent purchase of brand name quality stuffed animals from www.StuffedSafari.com! We're emailing to inform you that due to an unexpected demand for one of the items that you ordered, the processing time on your order may be slightly longer than our average 1 to 3 days. We are very sorry for any inconvenience this may cause."
I was disappointed that it would not be delivered on time, but because I understand that unforeseen events transpire I decided to continue with the wait for my order. In the mean time I actually gave them a second chance…. I ordered all 16 of the Lubies as a birthday gift for my niece. 2 were permanently out of stock (yet still listed as in stock on the site). I received half the order almost on time, and the other half lists as shipped but there is no tracking information affiliated with the number they provided me. Shortly after placing this order I called to check the status of my first order and the woman said it would ship in a week… 2 weeks later order status still says processing and I am now trying to get a call in during their 6 hour window of office hours to cancel my order and ask for a refund. Being in Afghanistan makes this difficult. I would take advantage of their "Change/Cancel order" option on their website but all it does is re-routes you to your "order status" page which has no options available to cancel your order from. I informed the woman on the phone of my current situation, but I guess dodging rockets, IEDs, and suicide bombers is not enough to warrant prompt service or sympathy from these folks. The purpose of me buying the 5 ft bear for my wife was to provide her with a little more comfort at night while I am away. If America is in a recession how is it that businesses can afford to perform at this level of competence. I will not do business with this company again.

I ordered a very simple item for my grandson's birthday - paid what seemed like a lot of money for shipping and paypal'd the amount.
Everything was great until I get a call from my daughter (on the other side of the country) that they rec'd a shipment - but it wasn't what I ordered. In fact - the invoice actually listed another person's name and credit card info as the purchaser on it. Perplexed, my daughter called this person on the invoice (that we had never heard of) and asked how he knew her child.

Meanwhile, I called this company. The "customer service person" said that was very odd and didn't actually understand what I was trying to explain. I had to explain it twice to her - and then I ended up talking to the owner of this family own business - who still didn't understand what had happened and I had to explain to her that they actually put someone else's name on my order. (HOW does it even occur that someone else's name, address and credit card info ends up with MY order's shipping information? I have no clue - and she couldn't explain it, either)

Bottom line - BE CAREFUL. Know what you are dealing with.
"Family owned" in this case appears to mean "run out of a basement" with very little in the way of checks and balances to assure quality or accurate delivery/shipment - if my experience is any indication.

Good luck!

DEAR SHANNON P.
You suck you suck you suck. I am scared that I am being ripped off. I ordered a life-sized stuffed harp seal and it's been a month and a half, and I still haven't gotten it yet. I honestly think I should get my money back or at least a discount for this extreme delay. I honestly don't care if you're a "Christian family." I come from a Muslim family, but you don't see me using that as a defense against my faults. WHERE'S MY HARP SEAL!

I was a little concerned ordering from them after reading the negative reviews here, but I decided to give them a chance because they had animals we just couldn't find in the toy stores.

I placed an order with them a couple of days after Christmas, and not surprisingly they sent me an email a few days later informing me the inventory was out-of-stock, which is understandable given the holidays.

A week later I got an email stating they shipped my order. 12 days later I received the package with all animals intact and as described. I live in Canada, so 12 days is a very reasonable amount of time for delivery, considering the time it takes to get through customs.

All in all I'm pleased with my dealings with Stuffed Safari and will probably order from them in the future. I'm not sure why people would be saying this is a scam company... maybe just bad luck or human error. In any case, they are legit.

Stuffedsafari.com is NOT A FRAUD.
Relationship: *Consumer Comment
Report: People are quick to jump on a site when the only thing they have to judge them by is the bad. It is a SHAME that no where online is there a good review on this company. Why? No one takes the time to report when they successfully receive an order, only when they do not!

I recently placed an order with them on the weekend, read these reports and got nervous and wrote. I IMMEDIATELY received a response from Shannon herself, ON Labor Day, that she is sorry for the concern and is hand-packing it herself even though it is a holiday to avoid any further worry. Don't judge this site by a few bad reports! More need to take the time to report the good, and not just the occasional slip.

If you're reading this considering ordering, I highly suggest you do! They're a family ran company and deserve all they can get. Give them a chance! They're too kind to be judged by a few backordered items.

I to am having a problem getting the 2 animals I ordered. I placed the order on June 3,2010 and on July 1,2010 I called to see what the problem was. They told me I should have received an e mail telling me that one item was back ordered. They told me that item would be in by the end of the week and they would ship. I called on Tuesday, July 6,2010 and they told me they will ship on July 12,2010. I need these items by August 1,2010, that is why I placed the order at the beginning of June. I should have read your reviews before placing an order with this company. I have since ordered the exact same animals through Amazon and have already received them. KM