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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I have booked a ticket from sfo to London and my luggage cost isn't even included in my flight ticket. This is really frustrating as no information is provided about this during the booking and do you expect your traveler to travel such a long flight with 0 bags? This is so annoying. Upon that no end-to-end assistance is provided I was asked to contact the airline for making this purchase and to ask about carrying on bag. I have booked a round flight and do you really want me to call 2 different airlines to ask about my luggage?
Best prices & fast confirmation; will be using this site again in the future
So far I cant complain. The booking process was seamless.
Was a good experience. Website lagged a little bit for me.
All the process is easy and simple and wr got secret deal
Fast easy great prices and premium help included makes me feel secure
Good experience
Will do it again in future for my bookings
I really enjoy using this website. Really easy and fast
Good job i liked it a lot im only writing this review
It was easy to find the best options. I had the options to change the different settings to meet my needs which I found very good for me
I have got my confirmation. There was no issue while going through the booking process.
Great for students like me. I would recommend to all.
I just love using the student universe. The offers and price difference are just amazing. Highly recommended.
StudentUniverse has been my go-to for flight booking since I was an undergraduate studying hundreds of miles from home. And now as I pursue my Masters abroad it continues to be a critical budgeting tool for me!
Website is easy to use, price is very reasonable. Easy to use, multiple airlines choices, I love it.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt this way. When customers perform a flight search, they will see the flight details as well as the baggage on our search result page. When customers click the button of baggage, they will see the prices of 1st and 2nd checked bags. We also provide a link to the airline's website so customers can check the pricing directly on there too. If customers miss that info, on the next page, the checkout page, we also display baggage info under important flight information session. The pricing and policy of baggage are determined by the airlines, so unfortunately, StudentUniverse cannot decide whether they should be free or not. There is only one airline responsible for your return flight, so you don't have to ask two different airlines; you can also check the info on the airline's website. Thanks.