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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Very Easy to book. Found a good deal for a one way flight I booked on short notice 5 days from my flight date.
Good service but website is a little slow for my tastes
First time booking flights from StudentUniverse and it is way faster than the airliner's websites. Overall good.
It was great and very efficient. Everything was taken care of immediately!
The website is very easy to use, we liked the flexible grid for the flights. Everything was easy to use and very straightforward.
You overcharged me. The flight is 260 and I'm being charged 378.
Everything is good, This is the fist time order on this
Great experience with first time buying a flight. Very user friendly!
Found the cheapest price less than half of what I found anywhere else.
Easy process from start to finish! Highly recommend.
I got the confirmation that I had requested! Thanks!
These deals can't be beat! Excited to travel using student universe.
Easy to get in contact with and helpful. I will book in future from them.
I thought the process of using student universe was very simple and easy. I was able to get my plane ticket quickly without any hassle.
I received my confirmation quickly. It was easy to buy my tickets.
So far so good.
I'll experiment more as my travel date approaches and after my trip!
After purchasing the ticket I was required to sent additional documents by email, including the card I used to buy it which seemed dangerous at first. But I cover the numbers and after sending that my flight was reserved.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kenia, thank you for sharing your concern and trusting us. Sometimes the system would flag certain transactions due to some reasons such as different IP addresses, different names of travelers and cardholders, etc. We request such info in order to protect our customers; we would like to make sure it is the cardholders who authorize the payments. If you have any questions, feel free to contact our customer service. Thank you!