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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Great service, even better prices. Love student universe!
Student Universe has a user friendly service and shows the flights clearly. Sends emails quickly with booking confirmation.
Good experience. Worth for students. Cheapest of al.
Had to spend additional 40 minutes on phone with my bank to investigate why StudentUniverse wrote to me saying my card had been declined. The hwas never declined according to my Bank. Ended wasting my valuable time. Upon responding to StudentUniverse bybemail my booking was confirmed in a short time.
I had a good experience with getting my flight tickets booked!
Helped me find the cheaper flight options. Will use again in the future.
Flights were easy to look up and book! And I got my confirmation right away and was able to see my trip in the app!
I could only get one ticket at a time I was not able to get all the tickets I wanted
Reservation for my flight was quick, felt safe and clean reservation details provided. Overall great experience.
Very Efficient and professional. Easy to follow and very instructive.
Great prices and stress free booking. This site beat out all other sites on price
IOS app has crushed, website is fine. But sometimes the price isn't match, app cheaper or vice vera.
It was complicated, I have send en e-mail two times with my ID and still I have to make a calls to get to know what's happening with my ticket.
Very helpful for getting my ticket to LA to visit my family!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members