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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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It is good site for students to get tickets for home
Quick, easy to use and smooth.
No comments on support services as I have not availed them yet
I am new to Student Universe and I love how easy the portal is to use. The ticket prices are also fantastic!
I didn't realize initially that the cost shown did not include choosing seats. When I selected seats, there was an added charge (which was clear before I submitted the final payment). But probably if I had let the airline choose the seats for me, there would be no extra charge. Everything ended up more expensive, especially with other add-ons that seemed important (such as ability to change the flight, even if the airline has a problem).
Cheap fast and to the point. Very rest as well. Thanks
Student Universe is great! I would probably use their service again.
Hi Ezekiel, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
StudentUniverse offers the best prices from any other website that I visited for any of my trips! The only thing I would improve is the baggage price information, as it is rarely available.
Hi Hannah, thanks for the feedback! You can find the baggage info at the search result page (next to "details") and checkout page under "important flight information". However, some budget airlines do not have the info available right away; you may need to go to the airlines' pages to find out. As they are budget airlines, they charge differently based on when you would like to purchase your bags. If you have other questions, feel free to contact our customer service. Thanks!
Everything was extremely clear, and quick! Super great experience
I love booking from student universe. You have a good deal, just it will be better if you give information about the luggage allowance or the price to buy that (or maybe the option to buy that in the booking)
It was smooth experience booking flights on StudentUniverse. Found a good deal of flight in very busy timing.
Perfect service and I will continue to use the services available
Received discount on my first flight booking! Thanks
The booking up my flight was fairly straightforward all I have to do is look up the time and the dates of when I want to go and multiple options popped up.
Good experience working with student universe that a friend told me about.
I did like ten pictures of my credit card. And it was under my name, name of the traveller. Seems like too much.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ritta, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!