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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Able to book a cheap flight in a matter of minutes!
Everything was A Ok! I recieved my email quickly and the site was easy to use
Sam assisted me with every necessary step. He's was a pleasure to talk to and very helpful.
My account was charged twice for the 'Travel Insurance' so he spoke with the accounting department to have one of the charges reimbursed. I'm currently waiting for the reimbursement to reflect on my account.
Thank you,
Jason A Bellotto
A really good flight with a really good price! Thank you so much!
Booked and paid round trip Miami/Lima. Reasonable price.
I was told to forward a copy of credit card which I never received such request from any online company. Student Universe then canceled my flight. They did not even ask credit card company to complete transaction. This was a legit request. Very unsatisfied encounter.
Good good god good good good good good good good good
It was good. Still expensive though, but the site was easy to navigate.
Compared to skyscanner student universe gave robust option (far cheaper and acceptable time)
Everything was handled in a smooth and timely manner. I've got no complaints at all.
It's Great experience to use student universe. I'll surely use it over again.
Student Universe has found international flights for me at a much cheaper price.
Good and easy experience. Very simple and easy to use website.
Booking was done by my mom from India.
It was smooth
Charged $62 for 2 seats when I made the order but later I received the receipt from the airline showing the seats are actually just $46 in total, where is the extra money I paid?
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members