On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Me inquieta mucho que necesite confirmar la comprar del vuelo enviando fotos de la tarjeta y fotos de la responsable aun correo que con facilidad pueden robar datos personales y hacer uso indebido de la misma.
I received a 20$ referral code of student universe from my friend after signing up. I received the referral code over email from student universe. But when I tried to use it at checkout, it didn't not work.
The deal that I got with the website was good but it took me a while for me to "verify" the passenger information. I was not able to reach the customer support to complete the verification process.
Great prices and easy to navigate. Downloaded the app and it was user friendly.
Satisfied with the speed and price, would use the service again
Very comfortable and for reasonable price. A little bit inconvenient with card confirmation
My experience with student universe is very good. I highly recommend them.
I'm not a frequesnt flyer whatsoever, so I'm glad I was able to find a cheap ticket so easily. Definitely the most affordable options I've found. Thank you for the wonderful service <3
Great price very easy to book flight. The woman from customer service was polite and effective. I would highly recommend this site to friends and family
Great program. Glad to have found this opportunity.
The experience was great and easy no issue at all.
Failed to receive confirmation of airline ticket after finishing purchasing
I always use Student Universe when I book a flight. Always great experience.
Booking was easy but wish the flights would be lined up based on how short they are and when they arrive
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry for the inconvenience. As the transaction was flagged by the system, we would have to verify the docs in order to process the booking. It is for protecting our customers as well as the card holders. Thank you for your understanding, and feel free to contact us if you have any questions.