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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Good price flight tickets in United States and abroad!
I like how clear everything is, and the low prices are amazing! I'm not a big fan of the additional fees.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
The staff was able to help me reschedule my departing time through the phone and they were extremely kind and patient with me! It was a great experience and I recommend this site for other students too.
Hi Sandy, thank you so so much for the review! It was our honor to have you as our customer! Always feel free to contact us if you have any questions. Have a wonderful trip!
Booking very easy and cheap. Beyond that I got nothing
I had some issues with booking the flight I wanted (issues with airline overbooking), but the Student Universe team was exceptionally helpful and made sure to call me back and follow up, and helped me find another flight that I was able to book for an even lower price and better times. Always the best booking experience with Student Universe!
Hi Fayrooz, thank you very much for the kind words! We passed your review to the agent that assisted with your booking and she was so grateful! Always feel free to contact us if you have any questions!
My wife referred me and I got $20 discount. Hope she will get her referral rewards soon
Yay! We are glad you saved even more with us! Oh, you could subscribe to our emails so you would never miss any promo codes.
Thanks for the kind review and coming back again! Feel free to let us know if you have any questions. Have a great trip!
It was so wonderful and peace of mind, thank for your efficiency job performance
Korrekt információt kaptam mindenről.
Remélem a jegyekkel minden rendben lesz.
Nagyon szépen köszönjük!
Booking certain seats and the confirmation process was a little confusing. However, I still have hope that I made a right decision booking with student universe.
Very simple process, received help when I needed it.
Super easy to use! And good prices. Booking with StudentUniverse was so stress-free; I would highly recommend it.
I've reserved my flight from Chicago to Austin and found the best offer in Student Universe. It's good service with the best offers
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Good good good good good i think it was good n very good it was
BFF won a trip to Germany and of course i didnt want to miss the fun BUT pricing was an issue. After weeks of research and giving up; i fould this flight at half the price of the other websites. Confirmation within a day of booking and not a budget airline for the win.
Woohoo! First of all, congrats to the BFF! StudentUniverse has some of the best prices for flights between the US and Europe, so definitely come back to us whenever you need a flight. Besides, we often give away free flights/hotels/tours all year round, so don't forget to follow our instagram!
I'm not able to see my booking in the Android Mobile App. I can access my booking through official website of yours but not from the app.
Very professional web site I like the price very good and the service very quick thanks so much. I am very disappointed with you guys you cancel my trip and now I have look for different days I am so upset
Very easy and clear. Had trouble finding luggage restrictions from the airline on my confirmation
Hi, if you miss the baggage info when booking your flight, you could still go to the airline's website to manage your booking. You will find more info regarding the number, size, and weight limit of free checked bags. Of course, feel free to contact us for such info, or any other questions!
Hi Grey, we totally understand how you felt. International flights could be more pricy, especially super long distance. For this type of travel, we would recommend start searching and booking flights 3-4 months prior to departure, because at that time there would still be ample of seats. When tickets of lower prices on the same flight have been booked, the rest would be more expensive. And when non-stop flights (often preferred) are all booked, all you can find would be those with multiple stops. Therefore, book early.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!