NBA StoreReviews 214

Went on line to buy 2 custom Bulls Jersey's, hat and sandels, the lady told me that i payed for 3 Jersey's and that i ordered them in all Medium sizes, and witch i had ordered 2 different sizes in a M and XL. Mean while the lady on the phone was rude and cruel. She told me that i had to wait for them to ship to me and they will donate them to charity and thats it, so im stuck paying for 3 Jersey's and i only thought i bought 2 jerseys. You guys make enough money, stop stealing money from the less fortunate.

This has been such a horrible experience. First before I place my order and it says its going to be max 7-10 business days. Great so I order it because I need it for a gift and after I've paid it gives me a completely different time frame. When I spoke to customer service the lady was absolutely useless and pretty much told me there wasn't anything that could be done. Today I received 1 of 2 items and it's freaking WRONG! NOT EVEN THE SAME TEAM! Needless to say there's nothing they can do but send the right one to me and it will get here when it does... Probably after the date I need it. I do not reccomend buying anything from their website at all!

I received the wrong item and Cristin on their customer service team was so wonderful as she worked to make it right. She was courteous, professional and stayed in contact with me to make sure I was updated. I was never left wondering what the status was and she saw it through and made sure I got what I ordered. As a consumer, it's frustrating when an order isn't right but she made this a positive experience. They are lucky to have her on their team and I will definitely shop there again!

First thing is that they dont value their stock properly, they put out of stock product online and make their customers buy them to later tell them that this is not available anymore due to their suppliers, never their fault.
Then when you reach out to the customer service to at least understand the reason they do not even make personalized replies as they dont even look into your nba store profile and orders, they offered jerseys that I already purchased and was waiting for... btw the delivery time had been set to 6 months in advance (from January to July...). Other thing is that their website sucks, pardon my French, you are not able to track your order, like never, ne-ver and the best thing is that you cannot chose for the delivery option and you HAVE TO get the express delivery 1 to 2 business days my $#*! they willl make you wait for weeks.

I purchased a Kobe jersey on 26/01/2020, the day he passed away. I paid for express delivery which stated on the website that it would take no longer than 3 days but should be next day if purchased before 7pm, which I had done. 8 days later I've emailed 3 times asking where the hell it is as it's not trackable. To which I had an email back telling me it hadn't been received by the factory yet. Emailed again, same reply and told to wait for an email. Yesterday I emailed again, I was told they couldn't give me a delivery date because they're out or stock. I replied saying I paid express delivery and want that refunded as the delivery timeframe promise hadn't been fulfilled. They replied telling me it was out of stock and not being sold anymore, that they would not refund me but would put the money onto my NBASTORE account to use on their website! And low and behold, every item now on their website has risen the prices by over £125 more than the item I paid for. So I have just lost over £110. I ordered a damn jersey with express delivery, they took my money, doubled the prices and told me I'm not even receiving my damn delivery amount back for something that was never delivered! DO NOT GIVE THIS WEBSITE YOUR MONEY

Long story short, I ordered a Kobe jersey that was supposed to be at my house by 1/28/20. These bums claim they never sent it to the shipping company. So of course they resell it (probably for more money). On top of that, they keep my money and don't even notify me. It was an authentic Hardwood Classic Kobe rookie jersey. These bums ruined my whole week. Don't purchase from them. How do you "forget to send it to the shipping warehouse"? So much bull$#*!. Anything for more profit tho I guess.

They want $9.99 to return and item! AND they don't do exchanges for size so if you need another size you need to return the item which costs you $9.99 more and you have to pay the shipping when ordering the new item which in this case is $4.99). (Hmmm $4.99 to ship it to me and $9.99 to ship it back?) Then on top of that they will not honor the original price it was bought at. I purchased an item before Christmas with a coupon code and they will not honor that price for the new (exchanged) item. So to do an "exchange" I have to pay $9.99+$4.99+$18.97 an extra $33.92 to get THE SAME EXACT ITEM!

Purchased a "surprise" Christmas gift for my husband on December 09 and I have received an email saying that it has shipped on the 10th. Tracking says "Shipment Data Uploaded" for over a week so I followed up thru their Twitter account on the 18th. Rep said I was correct and that something was "suspicious" with the tracking so they're sending a "replacement" at no charge but could not guarantee an expedited shipping to Canada. I was like, okay, as long as it gets here before the New Year! I got an email again on the 19th saying that a replacement was shipped and guess what?! IT'S NOT MOVING EITHER!

I checked the first order that I had wishing that something would still arrive in time for Christmas and I see that they transferred the shipping thru FedEx on the 20th. I was very hopeful with the estimated delivery date on the FedEx website as it says "December 24", but it's now Christmas eve, and its status is still "Shipment information sent to FedEx". This only means that the package/s is/are still not with FedEx, so where the heck are my packages?! THANK YOU SO MUCH FOR RUINING MY CHRISTMAS!

I should have read the reviews first before placing an order! I did not even think of checking them out as I 'thought" I was ordering from a legit NBA Store website... but I should have known better!

So first of all, they use this awful shipping carrier (landmark global). Go read their reviews before proceeding to order from this company. Long story short, I placed an order at the end of November and they guaranteed that it would deliver by the 13th of December or so. Ever since the 4th of December, my order had been stuck on the other side of the country, so it was kind of guaranteed not to arrive by Christmas...

Queue the refund process. It was easy enough but guess what! This company did not refund me at the same currency exchange rate (I live in Canada)... so I basically paid them $10 to not have my package arrive on time.

Absolute BS, do not even bother with this crap.

This place is a joke! Ordered my son a Christmas present early December. Tracked my package and it is stuck at Fedex waiting for a shipping label! 3 Weeks since it was ordered! Called customer service and they apilogized and said we will get another shirt out for you the first order appears to have gotten lost. I said I need it expedited at YOUR cost this is a Christmas gift! They said sure no problem. Call back again today to find out it CANT be expedited it is a 4 day order period whatever that means! And it appears your first order is moving and should arrive on the 24th end of the day. I pull ul Fedex and it says the 26th! And then they say the replacement order will need to be returned as we can no longer cancel it... I will tell you what BOTH orders are being sent back and I will NEVER do business here EVER again! I am so pissed off!