NBA StoreReviews 214

I ordered a Cavs warriors tee shirt in black, I received a blue Caves Eastern division champion ship tee shirt. They have the picture of the shirt when you choose a size there was no way I chose the wrong shirt.on top of that they sent me a e- mail with tracking info. They sent a copy to my email at my request when I checked the order date, it said 5/26/17when I checked my email for that day there was nothing from nbastore. Com. They say it was my fault and then want $5.50 to return the shirt. Inmy opinion this is no way to run a business and I will be lodging a complaint with the BBC. I urge you not to purchase from them they obviously don't care about their customers.

I ordered a Jersey on 12/8/2016 as a Christmas gift. The jersey advertised a status of "in-stock" (for all sizes) on the web store. After I had not received any shipping confirmation for 3 days, I started logging into the site every day. The order status still said "new" after 6 days. On the 6th day (12/14/2016) I received an email saying my order could not fulfilled and would be refunded. I checked the webpage, and the jersey still showed "in-stock" with guaranteed delivery by 12/23 "or it's free." I replied to ask why my order had been cancelled and received a vague response that it might have been a computer glitch, and I was welcome to try to re-order. So I place another order for the jersey on 12/14/2016 (Still showed in-stock for the size I needed, with guaranteed delivery by 12/23 "or it's free."). Once again I did not receive any notifications. I had to log back onto the site. After 6 more days the order still said "new." On 12/21/2016 the status finally changed to 'refunded.' Later that night I received the same form letter email stating that my order could not be fulfilled. I immediately logged back onto their website on 12/22/2016, the jersey is still listed as "in-stock" in the size I need, with guaranteed delivery by 12/24. I tried to contact them via and e-mail and twitter and did not receive a response other than them asking me to DM my order number (which I did on 12/21) (no response as of 12/22). You know what? Screw it! Screw NBA Store. I will get my SO something else for Christmas. Fine. Never again NBAstore.com!

I purchased a jersey as a Christmas gift at the beginning of December 2016. On Dec 9th I received an email saying my order had shipped. The tracking number said it would arrive Dec 18th. On December 19th I still had not received my order so I sent an email to customer service to both the NBA Store and the shipping company. When I didn't hear back from anyone I called Customer Service. According to Customer Service my order had never reached the shipping company and they were out of stock so they couldn't re-ship my item.
When asked if they would re-send the item when it was available for the same cost I paid for the original jersey I was told No and that I would have to pay full price. I think that is such poor customer service, I will never order from this company again.

Do not order anything from this site if you actually want to receive your item.

I placed an order on December 3rd, and about 8-10 business days later, I contacted customer service to see where my order was, they told me the order had to be cancelled due to a "system error." I was not notified of this error until I called customer service. Then they told me they would place the order again for me and contact their warehouse to make sure it was shipped promptly and upgraded my order to next day shipping. Again, I never heard anything of my item being shipped, so I called them back on 12.19, and they told me that my item still hadn't shipped and they couldn't guarantee that it would be here by Christmas (again, this is an order I originally place back on 12.3!) So I was pissed off and just cancelled the order, knowing I will never order from them again.

Then I check their website about 10min ago, and they're showing the item I tried to purchase (twice) as in stock and guaranteed to arrive before 12.23 or its free! But, how can that be? I tried to order this twice and I still have no product. I called customer service to get an explanation and they keep giving me the same run around.

NEVER ORDER FROM THIS SITE. AWFUL. JUST AWFUL.

The only reason I would come here is if you really want to make sure your stuff is the real thing and you don't mind shelling out the money they ask for. I bought some stuff here for a die hard NBA fan/relative. They asked for $35 bucks for a shirts, which was ok since you're getting the "real" stuff. What made me dread this place is the shipping.

They say it would take 7-10 days for it be send out from their warehouse and you tack on at least 4-6 days for shipping so you get the "real" stuff about 2-3 weeks after you order it. I personally think considering how big NBA is and how much they're asking for their stuff, they can at least make sure the package gets send out quicker than that.