NBA StoreReviews 214

I ordered a jersey as a gift for my nephew that was supposed to arrive by 2/13, and I paid for 2-day shipping. It still has not arrived. I used the "live" chat and no one answered. I called a few times and the phone sounded like it was off the hook. When I tried the chat again, someone said the jersey won't leave the warehouse until the END of the month. This was not stated on the website at the time of purchase. I asked for a refund, which the rep said I would get, and the rep rudely closed the chat. Customer service is not important to these folks, and it's been a hassle dealing with this store.

This site is an about scam they dont respond to emails, never got my product from the sight either. Did i mention it's a scam they stole my credit card information. Read the "ABOUT US" on the page it has horrible grammar and talks about how it is an NFL page selling NBA products.

I ordered a Rockets Jersey yesterday and paid for expedited shipping so I could have it before Valentines Day and I get tracking info today that it will arrive in 30 days? I paid extra for expedited shipping, when you call they say they cannot cancel your "custom" order, but there is nothing custom about it, when you ask for a supervisor you cannot have one, they offer to call you back in 48-72 hours - buy beware this is a scam and now I have to wait for this to process so I can dispute the charge...$178.00 on hold on bank account and I still dont have a Valentines Day present, I agree I should have read the reviews!

I will NEVERRR order from this site again. I ordered my item over a month ago and it was supposed to be delivered yesterday. No package. I look up the tracking number and it's still " processing". What a joke. I have not received an email regarding the delay and when I was able to FINALLY talk to someone, they don't know where my package is. I spent damn near $200 on ONE jacket, that is lost somewhere in the universe aka warehouse. I assumed since it said "NBA" that this would be a legitimate site, it's a SCAM. I will definitely read reviews before I ever attempt to make a purchase from another company.

They don't even send tracking number even if they send it via post! Worst experience ever! I've asked for a refund and I'm waiting still after 30 days I've purchased the merchandise

Bought a jersey for my grandson, when it came it was to big. Returned via label provided. Jersey cost $45.84, return credit received was $28.52 take out return charge of $9.99 means I was shorted by $7.33 tried to resolve with online chat which just cut me off after I got to "i'm short on refund". Last time for me.

I ordered jerseys as a Christmas gift to my son with expensive next day delivery service. About a month later my parcel still hasn't arrived. The awful customer service aren't responding to emails and they haven't given me a refund. My money is gone!
I don't think this is a genuine business nor that the real NBA would be associated with them! I'm reporting them as fraudulent to the police action fraud unit.

I ordered a magic johnson lakers swingman jersey and the pictures showed that it was stitched but it wasn't at all. So the warehouse sent me a email saying that the authentic is out of stock, I checked and they have them.

I ordered my boyfriend a jacket for Christmas from here. I knew it would come a little late because of the time of year. However, it's been a month since ordering and it still says processing. I spent over $100 that I can't even get back because there is no way to cancel my order. I will not be buying from this site ever again. I feel like I just threw away my money.

First I want to make this clear, NBAGEARSTORE.com is FRAUDULENT! NBA.com is legit (received my order from nba.com very quickly, and was very authentic!) I purchased a jersey for my godsons Christmas present, I was so excited because I finally found the one he wanted... little did I know this NBAGEARSTORE.COM is completely FAKE! The money was immediately taken out of my PayPal by the name of RACHEL WRIGHT, (not nbagear.com)! Customer service was only by email (no one ever responds) I never received a confirmation either. People are so disgusting, they take peoples hard earned money, while sitting on their couch eating bon bons in luxury, while we work like dogs for what we have! I'm appalled that this site is still up and running! BBB will be contacted ASAP!

They suck. I got a phx suns jersey from them that was terrible quality. And when i ordered a houstin rockets shirt they cancelled the order for no reason and never got a refund. NBA FANS BEWARE. Go to mitchell and ness to get good stuff.

I ordered a Raptors hooded sweatshirt on October 25th as a Christmas gift for my husband. When I received my order confirmation, it told me the estimated arrival date was November 25th. On November 24th my estimated arrival date was updated to December 22nd. I was annoyed, but understood that Covid-19 was causing shipping delays and I only needed it to arrive for Christmas. It did not arrive on December 22nd. On December 23rd, the arrival date was updated to January 8th. I spent over $100 on this sweatshirt. If I'd been told at the time that it would arrive after Christmas, I could have cancelled my order and given him something else. As it was, I did not have time to get him another Christmas gift. I feel they were being intentionally deceptive so that I would not cancel my order. I would NEVER ORDER FROM NBA FANATICS AGAIN.

Really should've checked the reviews before trusting this outfit. Ordered a pricey jersey for Christmas, based on the site indicating that it would be delivered in 3-10 days - well before Christmas. Then, a moment after hitting buy, I get a confirmation stating that it would be delivered far too late. The website provides no way to cancel. It has an unmanned chat "help" feature, which, for obvious reasons, isn't much help since there is no one to chat with. Buy elsewhere.

Do NOT buy from these guys. They are a scam! I ordered a Jersey shirt, then 3 days later I realised I never received a confirmation email. I went to contact them, but they had no contact details. Thinking something was wrong, I checked the reviews and I was so gutted when I saw the ratings and people talking about how they got scammed. They take your money and don't actually send anything to you, or in some people's cases send them random cheap things. I was lucky enough to have used PayPal and thankfully received a refund. Please save yourself and do not buy!

I ended up ordering a Kobe Bryant jersey once I saw they were in stock. It came up to about $330 with taxes. As soon as I checked out the order my card notified me I was charged, no big deal, I'm expecting that. Maybe about 3 minutes later I get an email in my junk folder explaining that my order was canceled. I Immediately called my bank and as i'm looking at my transactions, they explained and it shows that they charged me but then the bank canceled and returned my money. (Bank Of America, get your sh*t together). So of course me being a fiend for a Kobe Bryant jersey I go back on the website and order it again. Order goes through, my card charged, everything looks good. I wake up the next day to see my order was canceled but this time my money wasn't refunded. I now call the nbastore.com customer service number which is not easy to find on their website. I speak to a woman with a very heavy accent who then explains to me that it shows that they have the order but it hasn't been canceled, just give it 24 hours. I then wait exactly 24 hours to call back and now I get another person telling me that I need to call *******466 to speak to a "Fan Pro". I then ask her why do I need to speak to this fan pro? She then tells me she has no idea why and I have to call them. I later call and get an automated message stating the number may no longer be in service, but I may be able to qualify for home insurance. I just ended up calling my bank and disputing the order, Now I have to wait for how many days to get my money back. I wanted that Kobe jersey so bad, but unfortunately, the nbastore.com will never get a penny from me.

I will simply never ever ever buy any NBA merchandise again. Bought a Klay Thompson jersey Nov 17th 2020 at 8:01PM EST. Less than 24 hours after this, Klay Thompson tore his Achilles and it was announced he would be out for the season. Contacted NBA store about this asking for a refund, and they said I was subject to the partial refund policy. Absolute insanity, these people are first class morons writing their policy and I am 23 years old - I will literally never support the NBA with my earnings from my bank job/investments/businesses owned and will spread the word throughout my vast & growing network of people. It's unacceptable to treat people like this even if there wasn't a global pandemic. Disappointed and disgusted with this horrendous brand known as the NBA. Done watching the sport.