NBA StoreReviews 214

I ordered two jerseys and said was in Production for 6 weeks -- and nothing. Couldn't reach anyone to help and couldn't even cancel the order. Had to contact credit card company to stop payment. The online store is supposedly out of Europe and they give you a London +44 number to call. Totally Fraud!

Zero rating. These people are horrible.
Ordered a t-shirt as a special surprise for my son's 14th birthday in plenty of time - we live in New Zealand. The birthday came and went. Put it down to COVID to start with then after 2mths I tried using on-line contact with no response so I emailed the customer service. Very poor response claiming the site said there would be a delay due to waiting for stock from supplier - this was NOT on the site when I placed the order. After pushing for an arrival date they advised me mid Sept - this is 4mths later! Still no sign of the t-shirt. I've asked for a refund but I'm not holding my breath.

Thank you Cristin for assisting with my order! Cristin provided me with excellent customer service! I will continue shopping at NBA.com!

Praktycznie nie ma możliwości zwrotu. Rozmiary totalnie rozjechane. Formularz zwrotów nie przyjmuje numeru zamówienia, twierdząc że nie zostało odnalezione - sorawdzałem wielokrotnie na przestrzeni kilku dni. Zdecydowanie nie polecam. Kupić gdzie indziej.

Negative 1 ratings for the NBA store I placed order ahead of time expedited it got a refund for express shipping still no order received and no new updates. They have there $300. Sooooooo where is my jersey. Horrible business. Go to a physical store do not order online

DO NOT ORDER FROM HERE

They will just take your money and nothing will happen from there. They seem fully legit and are even suggested on some blogs' "where to buy jerseys" lists. BUT THEYRE SCAMMERS.

My order's Tracking Number doesn't work, they say it doesnt even exist.

I thought maybe there was a delay, but I realized I was probably being scammed when there was no way to contact customer service. The "customer service" is an automated chat that just redirects you to FAQ.

Avoid at all costs, literally buy from anywhere else. Customer service has no clue what they are doing and that's if you are even able to get a hold of them.

This site is a scam!

No contact details, the customer service email is automated and no one ever gets back to you.

My products have not been delivered and I have received multiple emails to say they do not have a delivery date.

Why isn't this a fully stocked fan shop? Selection is a joke. Chandler Parsons socks? Are you kidding me? FOH with that. Where are the city edition shirts for Luka and KP? Where is the green Dallas gear? Aside from jerseys, they have all the crap nobody wants. If they do have something you like, it's only in one size, only for youth, etc.

This review concerns the European NBA store (nbastore.eu).

Short version of review: Do NOT buy from them! Terrible service with too long processing time, and low quality merchandise.

Long version of review:
I ordered a jersey from one NBA player (i. E. it was not a custom print) and it took them more than one month to send it which was an unacceptably long time. I tried to contact customer service several times in the meantime, and each time they were comming up with new excuses. First they lied that the item was shipped, which was obvious lie because tracking link was saying that order is being "processed" and not sent yet. Later they said that they need to "re-send" the item which caused additional waiting time. Then after more than one month of waiting, the item finally arrived.The jersey was packed unprotected and shipped in a cheap plastic bag, and all the prints appeared damaged and of low quality. The letters were almost falling off from the jersey. I will NEVER again buy from this store. I do not know how do they still have license to call themselfs an official NBA store.

I bought my wife and I nugget shirts. I got a $5 shirt for $30. Get your official sports gear somewhere else.

Zero stars. I ordered a gift card for my father's bday because his team won last year. Website said 3-7 days shipping before I confirmed. After I confirmed my shipping eta became 15 days. One month after placing the order (and long past my father's bday) I still haven't received the gift card. I called them to see if they would email me the gift card instead and I was told I'd get a call back within 2 days. That never happened and I checked my order status to find out they canceled my order. I specifically said I don't want to cancel it to the person on the phone. How did this go so wrong? Don't shop here!

I bought the Chicago Bulls Rawlings NBA Polycarbonate Hoop Set and it was terrible it didn't come with instructions and it came with scratches all across the bulls symbol and the back board. I expected better especially because it was coming from the nba store. I expect better quality and for it to be more professional. I wouldn't buy this item. If I could contact the nba store I would but I can't. If I could give it 0 starts I would. The picture shown below is my receipt because apparently I need proof for this foolishness. It's already came to my house as I purchased it as a gift.

I ordered with next day delivery. My package was supposedly delivered, but they ended up losing it..

I'm not sure the NBA store is legit and not a scammer website. Buyer beware. The actual NBA should be ashamed and embarrassed.

Ordered an XL hoodie, delivery was about a week longer that what they said and when product arrive the label said XL but it would be kind to have said it was a Medium. They wanted me to pay $10 to return it. I did an online chat with Reginald, who took five minutes to reply to any of my questions and comments, said he would not waive return shipping policy and then ended the chat. Funny part was they sent a survey asking about my experience saying they were very concerned about customer service. It is all lip service, do not shop here

I order approximately 9 items and they ship it one by one, I asked them why not ship everything in a box, they told me this is how they usually ships items. Not buying from them again and will advise people not to do so.

This was the absolute worse experience I have ever had. We ordered a youth large Nets jersey for around $50. We received a men's Large Ewing classic with a tag of $300. We thought we did the right thing by returning the more expensive one thinking we would get what we ordered in return. We were wrong. They said it shipped. We got a shipping #, but only a label was created. After a few days, I went to chat help. They said Fed Ex hasn't updated, but it will be here in two days. It never showed up. I went to chat help again, they said the order had been canceled at my request. I NEVER canceled. They said my card had been refunded. It wasn't. I went to chat help again. The agent was very rude, and basically told me to shut up while he was reading the notes on the account. I then said I wanted a supervisor. They said they can do a call back and hung up. I then called and was hungry up on when I was explaining the situation. My husband then called, finally got a supervisor. We found out the order was never canceled, it was lost. Supposedly, we will have the jersey in 2 days. I'm not holding my breath. Be cautious when purchasing from this site.

I ordered a Chicago Bulls set and i received a fake product. Different design, different sizing and different material. It's fake and they make you pay extra cost for returning