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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was concerned at first when the first three days with no updates then I received probably 2-3 days after :) thank you!
Im very happy with my order my partner will like his birthday present.
Very fast delivery
Fast and smooth transaction! This is my third time purchasing from StockX and will def purchase my other dream pairs from them
I repeat do not buy electronics from this company they will sell you stuff that doesn't even work! They do not check if it works they only check if it's Authentic. You will have to reach out to the manufacture and they will not help you in anyway shape or form!
In march I purchased a pair of Carmine 6's from Stock X. They passed and i received, but they had the pinkish midsole i was afraid of getting. I chalked it up as a luck of the draw and a few weeks later resold them to Stock X with their tag still attached. Today I get an email saying they didnt pass and they are sending back + $15 fee. How are you going to reject shoes i bought from you in the first place?! Cant you scan the tag to see that i got them from you? Even if I didnt buy them off stock X, they are 100% legit from Nike. They were never purchased or sold as b grades or anything. This company employees complete idiots and exercises inconsistent shady business practices. Buy from GOAT, Ebay or anyone else, but not Stock X. Eventually they will screw you. Not to mention you can't call anyone over there to tell them what's going on.
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Product was delivered. Great quality. Good Selection.
Hey Cynthia, thanks for taking out time to rate us. It really helps us to keep going and delivering the best!
I received my box so broken up and with so many creases it look like someone was sitting on it the whole time it was in storage. The lid didn't fit the box and it did not come with the Fearless card. Upon opening the box I found that the tow box of the shoe had a defect. I reported this immediately and now I am waiting on a response from Stockx. I hope to get one soon or I will have to open a case with PayPal.
Price, quality, shipping expediency, all went exactly as stockx said it would. Can't argue with that.
Hey there, we are glad you are satisfied with our platform. We are happy to have you in the StockX family!
To all who have been scammed by this fraud: the only way I got my money back was when I escalated it and filed a complaint with the NY Attorney General. I experienced the same "lost package" and "you have to file a police report" and customer non-service runaround bull$#*!. There is NO DOUBT in my mind that this company is a complete SCAM. If you have experienced issues, believe me, the only way to get resolution is to file with your state's Attorney General Consumer Fraud division. Most states have an online form that is easy to complete. DO IT! It will take time, but is truly the only way to get a refund.
There was a small stain on the shoe (beige on the white part). It's probably best to order from the store instead of second hand. If you don't win the shoe, it's not the end of the world since it cost less $10 to make the actual shoe! The delivery took almost one month.
Very positive. Frequent updates. Quick turnaround time.
Hey Daniel, thank you for taking the time to write this review. Your kind words encourage us greatly. We hope you enjoy your PS5 for years to come!
My experience was as expected, I'd like to thank stockX for providing folk with the opportunity to grab a shoe release they may have sold out in stores. God bless you all I pray you are doing the Lords will.
Hey Marcia, we're happy to hear it! Thank you for your continued support, and happy shopping!
Stockx is a shady company they sent me some shoes with material sticking out of shoe with no remorse more like C or B grade shoes why would I pay this much for a C or B grade shoes. Didn't want to do anything to fix the problem except tell me to sell shoes back to them an loose 50 to 60 dollars. All the they say is the shoe is real that's bullcrap terrible flaws in shoes an they let them pass through with flying colors
Hi Jennifer, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Hey Nikki, we are glad you are satisfied with our platform. We are happy to have you here, and we wish you the best of luck on future purchases!
We are glad you are satisfied with our platform. Thank you for your continued support, good luck on all future purchases!
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best service we can!
We are glad you are satisfied with our platform, and your son loved his shoes. Thank you for your continued support, and good luck on all future purchases!
As always, got the pair in good condition. Shipping was fast too considering its december. Thank you.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Good luck on all future purchases!
Shipping was quicker than ai thought. Shoes as pictured.
Hey there, we are happy to hear you are satisfied with your shoes! Thank you for your kind words!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Helen, we are so sorry to hear this. It is never our intent to upset you or make your user experience difficult. While StockX is a two-sided marketplace and does not normally allow for returns, we are always willing to take a second look at your item within 3 business days of receiving it, if you are dissatisfied. We just sent you a private message so we can assist, please follow up with us at your earliest convenience!