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StockX

2.5

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StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
418
value
328
shipping
321
returns
265
quality
329
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Sold my brother a fake pair of the above mentioned shoes. I mean fake as hell. Only remedy they have for the situation is for me to re-sale on their site.

StockX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2021
California
1 review
0 helpful votes
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FRAUD
July 21, 2021

I ordered a GPU for $2,222.48 using Affirm Loans on June 4th 2021. My StockX account says "delivered successfully on June 9th 2021" but I never received my package. I filed a claim with them and was told because I no longer have access to the email address they had on file, I can't file a claim. The email they had on file was an old email address connected to my Facebook which had been hacked 3 years prior. They then asked me to provide information related to my account such as my billing/shipping address, my phone number, name, card information etc which I provided. I went and updated my email address on file for my StockX account and they responded saying my billing info had been deleted (which I never did). I offered to verify my identity through any other means possible such as bank statements, pictures of my Driver's License and credit card statements as well as utility bills which they refused. They have scammed me for over $2,200 and offer no recourse.

StockX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 21, 2021
Illinois
1 review
0 helpful votes
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I'm pissed!
July 19, 2021

I'm pissed! I recently sold a pair of DS Steve Harrington Air Force Ones on StockX and they said the shoes didn't pass verification because the mid soles were 2 different colors. THE SHOES ARE MADE THAT WAY! The sad part is I purchased the shoes from StockX just a year earlier. The damn green QR code with the verification was still attached to the shoe, makes no sense! They had the nerve to not pass them and charge me a $15 fee. I reached out to customer service several times and they only sent me an automated message literally not answering none of my questions. That was a $700 mistake on their end and I'm yet to get an explanation or a refund on my measly $15 dollars. Horrible customer service and even worse authenticators!

Date of experience: June 19, 2021
California
1 review
0 helpful votes
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Loved my purchase
June 13, 2021

Smooth and fast transaction. The prices are good compared to the ones off retailers elsewhere.

Date of experience: June 12, 2021
Stock X. StockX Rep
over a year old

Hey Michelle, Congratulations on your first order from StockX! We look forward to more business with you.

Georgia
1 review
0 helpful votes
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This company has many flaws. Their verification process is inconsistent and lacks good structure. They may pass or fail without any rhyme or reason in the future I recommend ebay or Goat stay away from them

Date of experience: June 9, 2021
Stock X. StockX Rep
over a year old

We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!

Ireland
1 review
0 helpful votes
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Disaster
July 4, 2021

Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses... Stay well clear.

StockX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2021
Stock X. StockX Rep
over a year old

Our apologies for this experience David! It is never our intent to make your experience difficult. We apologize that your daughter did not have the correct size sneaker for her birthday! We suggest going to the manufacturer's website directly for a size conversion aka Nike or Adidas website, seeing as every companies conversion can be different. We are sorry for this inconvenience and your dissatisfaction with our communication from customer service. If you would like to re-sell the item, because it is the wrong size, on our site you could potentially turn a profit! If you have any questions on how to set up your account for selling please reach out to stockx.com/contact.

KR
1 review
0 helpful votes
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I've purchased about 5 or 6 pairs of dunks of StockX... NEVER AGAIN. They sent me a pair of UNC's from "hong Kong" with a chinese label that was obviously fake attached to the shoe that would never be on a real pair. Now the pair of Orange Label white/navys I bought are no longer available after purchasing them about a month ago. I had to go on the website and ask for an update in order to get any type of response. Now theyre telling me the shoe is no longer available at the price I bought it at and I can't buy it anywhere else and they want me to wait 3-5 buisnnes days for my refund? After waiting a month for the shoes? I think I might just call my bank and dispute the charge. If they want me to remove this review they better give me my money!

Date of experience: June 2, 2021
Stock X. StockX Rep
over a year old

We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!

Texas
1 review
0 helpful votes
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STOCK X IS BOGUS. I ordered some Jordan spizike from this company. The description reads they're new, I get the shoes and 2day later I try them on. When I put them on I walk from my bedroom to the kitchen and back the soles on both shoes start to crack. So I give them a further examination and I notice the shoe is also coming apart at the bottom. I try to contact STOCK X and I can only do this by email. I couldn't send pics because they needed to be In Jpg format, so any file I sent was too large therefore I couldn't send pics or talk to anyone live. Very inconvenient, and when they did reply to my email. They said it was too late there was nothing they could do and this was all within the a weeks time period. I wish there was some way I could leave pics for this review. Wait I can, so y'all know I ain't lying no

Cracks everywhere.
Does this look NEW
Coming apart at the bottom.
Does that look NEW
Date of experience: June 1, 2021
Stock X. StockX Rep
over a year old

Hey James, It is never our intent to upset you or make your user experience difficult. We just sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!

California
1 review
0 helpful votes
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Beware. Scam and no customer service
June 30, 2021

I bought a skate boats from them and never opened it. I sold it a couple months later and they declined the sale due to the item being damaged. They charged me a fee and refused to refund me the fee or the fact that they sold me a damaged item. Beware. They are a scam. Customer service refused to rectify the issue. Either the item is good since they sold it to me or if it's damaged they should refund me for selling damaged goods. They are a terrible unethical company so buy or sell your items elsewhere. Do not do business with them.

Date of experience: May 30, 2021
Stock X. StockX Rep
over a year old

Hello! We are happy to look into this further for you. We sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!

New York
1 review
1 helpful vote
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Good checking
May 30, 2021

It was smooth shopping experience and I didn't even hope that my purchase would need another layer of confirmation, which is so good because I know that they care about this business even it's just a box of shoe.

Date of experience: May 30, 2021
Stock X. StockX Rep
over a year old

We are glad you are satisfied with our platform. Thank you for your continued support!

Illinois
1 review
0 helpful votes
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I paid over 100 for my black light carnage funko for it to come completely smashed! I HIGHLY wouldn't recommend shopping for funkos from stockX. Don't make the same mistake I did

StockX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2021
Stock X. StockX Rep
over a year old

Hello! We sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!

Missouri
1 review
0 helpful votes
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Marlo
May 25, 2021

It's been great. Keep up the good work my experience with you Guys has been a great experience I've already told several people about this site

Date of experience: May 25, 2021
Stock X. StockX Rep
over a year old

We are thrilled to hear you had a great experience! Thank you for sharing us with your friends, we are happy to have you with us Marlon! Good luck on all future purchases!

Pennsylvania
1 review
0 helpful votes
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Great
May 24, 2021

My delivery was on time like they said it would be and my package was safely delivered to me

Date of experience: May 24, 2021
Stock X. StockX Rep
over a year old

Hey Eric, thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

West Virginia
1 review
0 helpful votes
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PS5 purchase
June 21, 2021

Purchasing a PS5 on stockx was very difficult. I have purchased sneakers on here before with no issues. Because the payment kept getting declined, the PS5 price went by the time they where able to resolve my issue. When I first attempted to buy the PS5, it was $742, by the time stockx was able to resolve the issue, it was $790. Someone should make that right in my opinion.

Date of experience: May 22, 2021
Stock X. StockX Rep
over a year old

Hey, we are sorry to hear about this experience. We see that you previously contacted our team regarding your purchase. Your case has since been resolved and we have not heard from you in a while. StockX is a Live marketplace where bid and ask prices fluctuate daily. We are not responsible for any fluctuation in the market as it is uncontrollable. If you have any additional concerns about this, feel free to follow up on your already existing case. Thank you!

Canada
1 review
0 helpful votes
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My experience
May 21, 2021

Went very smoothly and quickly. Would definitely purchase from here again

Date of experience: May 20, 2021
Stock X. StockX Rep
over a year old

Hello Ceresse, we are thrilled you had a great first experience with us! Welcome to the StockX family, and good luck on all future purchases!

Massachusetts
1 review
0 helpful votes
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Thanks
May 20, 2021

Got the shoes quickly was easy and I love the shoes

Date of experience: May 20, 2021
Stock X. StockX Rep
over a year old

Hey Dominic, congratulations on your first StockX purchase! We are happy to have you with us, and thank you for your review!

New Jersey
1 review
0 helpful votes
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Awesome Customer Service
May 20, 2021

Quick easy smooth. So easy to work with I would do it again and again

Date of experience: May 20, 2021
Stock X. StockX Rep
over a year old

Hey Derek, thanks for your kind words! We hope you love your order, and enjoy it for years to come!

Illinois
1 review
0 helpful votes
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Pokemon Card Set
May 19, 2021

Exactly as described! Thrilled with our experience!

Date of experience: May 19, 2021
Stock X. StockX Rep
over a year old

Hey Elizabeth, thanks for the positive review! We strive to offer the best possible experience for our customers. We are thrilled to have you with us!

California
1 review
0 helpful votes
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Fast Shipping
May 19, 2021

Got here way earlier than it said it was. Nicely packaged and no damage.

Date of experience: May 19, 2021
Stock X. StockX Rep
over a year old

Congratulations on your first StockX purchase Leonardo! We strive to fulfill all orders as quickly as possible! We hope you enjoy your purchase for years to come, happy gaming!

Michigan
1 review
0 helpful votes
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Exactly what u expect
May 19, 2021

Got here on time, perfect condition and perfect box condition. Exactly how described

Date of experience: May 19, 2021
Stock X. StockX Rep
over a year old

Hey Aidan, thanks for your kind words! We are thrilled we got to make your first StockX experience memorable. Good luck on all future purchases!

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


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