On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They told me 7-12 business days depending how long (the seller takes) which wasn't long. The seller shipped the item immediately same day if not the next day. I've been waiting for my item for almost a whole month which is kind of ridiculous especially if you paid 800$ Makes me think I had a better choice by just going into the store and paying the extra few bucks. This is not worth the hassle at all. At this point I just want a refund. I do not recommend buying from here at all.
I bought a pair of Jordan Retro 3 Fire Red (2007) and they began to peel within 2 weeks. I am very disappointed and will not use them again.
The site is not practical. I placed an order on a pair of Nike for my son, and it didn't give me a confirmation but took me back to the shoe listing, so I clicked on it again, same thing happened. I decided to go to my purchase history to check, turns out I ordered them twice! I tried emailing or find a contact anything, email, phone number, NOTHING! Apparently, this site accepts NO returns, NO cancellation and you CAN'T reach anyone to resolve the matter. Now I am stuck with 2 pairs of the same shoe and spent $300! BE CAREFUL ORDERING ON IT!
I sold 3 pairs of shoes at stock x on Jan 23,2022, till today they havent made any payment to me, they told me they sent the payment Jan 28,2022, When I called my bank never any incoming fund from stockx since Jan 28,2022 till today. When I asked them to send me the proof of the payment, it showed they didnt sent to my bank account but for someone else account, I told them I never had that account, how did transfer to different account under my name. And also on Jan 31,2022 i complaint to them why payment informatiom and shipping change to their recipient stock X GA (information based on shipping label from them),
So I get the email that the shoes were delivered but nothing came. I have a doorbell camera that sends notifications when anyone comes near the door. I got a email saying at 10:43am the package was delivered and nothing was there. Basically I got ripped off and robbed. Thanks stockX!
I am a seller on Stockx, never had problems. Sold about 200 items on Stockx. Now i sold a very rare item, i dropped it at the upspost office and followed it true the ups tracking, it says delivered. Now stockx says item never arrived, label has been compromised. They cant do anything for me, so i called ups and have been to the ups drop store and the said to me that Stockx has to contact UPS and let them do a investigation, i cant start an investigation myself because i am not the buyer of the send label. But STockX is doesnt not react on my emails! This is the worst customer service ever. They took a lot of money from me when selling items and now somethings goes wrong they stick there heads in the sand and ignore me. I will never buy or sell anything anymore on STockx and i will get this solved. I think someboy stole my item at stockx! They also removed the tracking of the order, really dirty.
I sent in some shoes and they claimed there was a material variance in 2 of the 3 shoes. I purchased all three shoes from them same location. The even more funny part is one pair of the shoes came back with receipts in it that other shoes were purchased at a store in Pasadena TX. My shoes came from Indiana and went to Georgia... Hmmmm!
Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value.
I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site!
EVERY SINGLE experience I've EVER had with StockX has been absolutely terrible. They're a corporate scam! I highly advise everyone to avoid doing business with them at all cost.
I purchased a baseball card on their site several days ago. I wanted to cancel. Can't! They billed 2
The packing is good and the shoes in good condition.
Surprised no one noticed the scratch. I expected the shoe to be perfect since I paid so much. Not sure how they missed it.
This is the first time purchasing from this site and i was a bit skeptical until the order was placed. I was provided an update every step of the way and the shipping was faster than i expected, coming from Hong Kong.
Hi I am waiting to order sum dunks from your website however I don't know if your site is legit and I was really like to know so I can order the shoes and I know that I am not getting scammed or anything as I have heard mixed reviews from it
I love how comfortable my slides are. Woth yeezy I order a size 8 because of the size chart. The slides fit perfectly.
I received the order, but it took a while before I knew if my purchase was accepted and complete. I never received a confirmation email stating that my bid had been accepted and I'd be receiving the shoes. I did however, receive numerous emails keeping me up to date after they were shipped and I was appreciative of that.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members