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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The experience was fast and easy And I love y'all app, and I like that y'all make sure that the items is authentic.
My experience was Fantastic from start to finish I do not have any notes
BOUGHT AND PAID FOR A PAIR OF SHOES, NEVER SHIPPED. WAS TOLD THAT SELLER WAS UNABLE TO SHIP DUE TO HEALTH REASONS- OK. MESSAGE AGAIN SAYING THEY FOUND ANOTHER SELLER THAT WOULD SHIP AT SAME PRICE. GREAT! TODAY I GET A MESSAGE THAT I AM BEING REFUNDED DUE TO AUTHENTICATION. I LOOKED UP THE SHOES I WAS BUYING AND THE SALES PRICE INCREASED BY $130. IMAGINE THAT- COULDNT FILL MY ORDER BUT I CAN STILL BUY THEM AT A MUCH HIGHER RATE. HIGHWAY ROBBERY WITH NO WAY TO CONTACT ANY SORT OF SUPPORT. I HAVE SPENT OVER $2000 THIS YEAR WITH STOCK X- I WILL NOT BE BUYING MY SHOES AT GOAT- THATS GOAT GOAT GOAT GOAT!
Arrived on time and parcel was authentic Pokémon merchandise thank you
So I recently ordered a kith stringer bell t shirt from the wire... the payment process was smooth and fast, and tbh this was probably the fastest item I've ever received on here... literally from ordering to receiving it probably took a total of 4 days, very happy with the product and very surprised on how fast it got here... overall I'm very happy with the shirt and the process and shipping experience was everything I could imagine and then some!
Fast delivery and provide good tracking info. Will definitely purchase again
You have to give them your credit card number before you can see the price of item you buying. And then their surprise there's a lot of fees of any kind. Impossible to contact customer service to remove your credit card information. They have it forever
Great experience with seller. Size is bigger than stated.
Shipping was great, shoes was nice, would order again.
I bought a pair of trainers from StockX because I believed I could trust their verification process… unfortunately this has turned out to be untrue.
When I received my recent purchase, I instantly knew the item was FAKE!
I reported this to StockX immediately and started the refund process.
Whilst the member of the team was helpful and empathetic, the advice given was to either resell them on StockX or return them (luckily I come under the EU returns policy), despite me stating that I believe the item to be fake.
My purchase was confirmed as counterfeit, and my money refunded. However this has made me doubt my previous purchases, doubt stockxs verification process (of both products and it's resellers) and make me no longer want to use their app, no matter how much I want a product.
All aspects need to be better before I begin to consider using this app again.
Very disappointed and dissatisfied
Hey Anthony, we're really sorry that this happened. In the event that you are not satisfied with your purchase, we always recommend re-selling back on StockX as we do not keep inventory on-hand and we don't have a way to accept merchandise back when it's no longer wanted. However, we have recently launched a program called the Buyer Promise, as an additional measure to guarantee that you receive your items in the proper condition. Should we make a mistake, we will take the item back for a re-review. I'm happy to see that our team was able to assist you with a return and a full refund. We understand your concerns with making a purchase again, however, we hope that this resolution will reassure you of our commitment to you as a Buyer. It is never our intent to upset you or create a negative experience. Thank you so much for your patience and understanding.
Have spent lots of money and bought many pairs of shoes. Guaranteed quality!
Shoes were in mint condition. Satisfied with the purchase.
The process for getting the shoes was quick. Every detail in the delivery process was communicated to me very well keeping me up to date as to when I would receive the shoes.
Love these guys. So easy to use and so quick to deliver. Recommended.
I will forever order my shoes from StockX. It was my first time ordering and it was no stress whatsoever.
Great communication, product arrived exactly as described.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Iris, we apologize for the experience you've had and we're happy to address your concerns. Payment/billing information is required to be added to your account prior to making a purchase; this is because we have a 'Bidding' feature and once your Bid is accepted, your payment method will be charged and an order will be created. Additionally, in order to calculate the correct taxes and the proper pricing model for your region, we need to know your location. The good news is, you are not charged until you complete your Bid or use our Buy Now feature, and we have a review page where you can see all the fees prior to completing the Bid or purchase. We are more than happy to delete your billing information if you're not comfortable with leaving it on file; please contact us at stockx.com/contact.