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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Product came in-box and new, as stated in the listing. No complaints
I bought a Jordan. They delivered with Fedex and was delivered to wrong apartment. I submit all claim and proof ( with photo) that I did not receive.
They just said apologize but you don't qualify for a claim?
After receiving damaged shoes, I immediately put in a request the day I received the shoes. It has been 2 months and I have yet to receive a response. Please look into the reviews of this place and do not purchase from them or you will be out money and be left with a crappy product.
Their very nice sneakers. My teenager enjoys wearing them; however, they crease easily.
I ordered a vlone hoodie and it arrived cut and damaged. When I trued returning it, I wasn't allowed to because they told me that it was missing its "raw helm" AND THATS WHY U WAS RETURNING IT! I clearly stated that it was cut completely from the bottom of the hoodie and that I received it damaged. You would think they would notice it when authenticating it but they didn't care. I put in a refund requested a second time and explained my situation and got no response. Complete scam and terrible service by "Anie" from Phoenix AZ!
Experience was fine. Quick and easy. Would complete again.
Came in exactly as expected. Shipper delivered it fast, and the product was in pristine condition.
Shoes are absolutely mint! My son is super stoked to to own these! Postage was fast to Australia! Highly recommended!
Fast shipping! Sneakers just as described at a great price. Would buy again
My experience has been great. Also, can you help speed up my listing for the Jordan Galaxy Black Gum Stock #*******. I've added the shoe below. If you can help me out that'll be great, as the holidays are fast approaching.
It was an overall good experience. I recieved my order and got it fast thank you
It was okay, Item as ordered nothing wrong with it. Was legit- downside is that I couldn't return and if i resold I'd lose money because item was too big. Because of the risk of losing money or not being able to return it
They sent me two of the same order. You can't get them by phone, you can't get them by email and because their system was messing up I guess which was the cause of generating two orders there was 170 people in the queue ahead of me. I tried multiple times to get a hold of them to return the other pair of shoes and to get my refund. I even googled another email address and that email address wasn't any good either. I filed with PayPal to get in contact with them so I could return the duplicate order And so they banned me from their website and said they take it very serious when someone does a charge back. What is charge back wouldn't have occurred if they weren't having a problem with their system which generated two of the same order and you can't get a hold of them. They have no customer service other than online chat I tried to go in multiple times And each time it was 160 or more people in the queue waiting. Very unprofessional to not even have an email they can respond to in a situation especially like this. It's not the customers fault
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are disheartened to learn of your recent experience with accidentally purchasing 2 of the same item. It is not our intention to make reaching us difficult. Please be advised that there is an email option when visiting StockX.com/contact. We do not have phone capabilities at this time although this is something that we are actively striving to have soon in the future. We advise you to try once again to start an email case with customer service for assistance. We look forward to hearing from you soon!