StockXReviews 2,464

Bid a pair of shoes here, no tracking information at all. Once you placed a bid here, it takes forever to get response. And your bid never goes expire.
There is NO WAY to reach out to their customer service or what so ever!
No communication at all! If you have any questions or issue with your order, you are on your own.
Not going to use this platform again! And DO NOT recommend it to anyone!
I wish i can give negative stars of i could.

My brother bought a hella expensive supposed "new" hoodie which came first of all with lots of scratches on the print & was definitely washed before. The worst part was that the hoodie was washed too hot so it changed the overall fit of it. We contacted stockx several times and sent pictures but we didn't get a refund or any further information and it's been 2 months by now.

SCAMX! I ordered a pair of $1500 shoes from stockx. I waited 38 days for my shoes to arrive with no word from stockx on the progress of my order. I had to reach out to them to see when my shoes would be arriving and they replied to me that "on further review of your order, we had to cancel it" they also told me that they could have linked me with a new seller at no additional cost to me if the order wasn't canceled (its been over a month since I ordered the shoes so they now cost $800 more than they did when I ordered them). I had specifically wrote that I didn't want to cancel the order, I was simply checking on the progress of my shoes. I have now sent several emails to their customer service email and they are refusing to help me and fix their mistake.

So basically this is my 2nd review for stock x in 24 hours. I have left one with trust pilot and stock x replied to me asking for more information (which they already had - like my name and order number) then after another 7 hours go by - no reply at all. No update no chasing up of my order. I sent them a pair of trainers almost 7 days ago and it's been at their verification centre ever since. I'm in the UK so all this rubbish about COVID affecting it is terrible. Stop blaming COVID - it's nothing to do with authenticating trainers and clothing?!?!?!?! You don't have an influx of things now just because of a virus! Only company I know who sends generic emails blaming COVID. It's an absolute joke. They owe me £97 and have been ignoring my emails and it's only until I write a review on trust pilot that they get back to me? But then after I reply to their reply / I GET NO REPLY SINCE! Chase up my order and get my payout sent to me now. I am not using stock x ever again in my life for buying or selling it's an absolute p***take.

Very disappointed and frustrated with stockx. I sold couple of shoes on this platform yet after 4 weeks I still haven't received my payment. I have sent many email to resolve my issue but stockx takes 3 days to reply To any email and every time it's a different member of staff, but no one seems to get to the bottom.

It's very difficult to get a response from stockx. I think this issue would be easily resolved over a phone conversation.

Utter disgrace, think twice before you use stockx.

I am very dissatisfied with stockx. I have made two sales that have both been cancelled by stockx. The first sale was canceled due to an incorrect shipping label. I was given no further information or help from the customer care department. Just that it would be canceled. The second sale was canceled due to the same reason; an incorrect shipping label. I had to become rather aggressive to find an answer as to why they can't seem to create a correct shipping label for me. Turns out they use the billing address not shipping address to create the labels. My billing and shipping addresses are in different countries. There is no explanation of this on the website. Also, instead of helping me figure out a solution to this problem they just canceled the sale. There is no assistance or even an attempt to help their clients. I will never use this website again and would actively discourage you for using it as well.

StockX has a policy that the seller must ship a pair of shoes within 2 business days. Well after 5 business day (8 calendar days) I started emailing StockX because the shoes had not shipped. All I want is a refund.

No one from stockx has responded to me at all. I email them daily now 12 days later and still nothing. The customer service doesn't suck, it's NON EXISTENT. And meanwhile I'm out $280 with no shoes, no response and no idea of what's going on.

Sold a DS pair Chunky Dunks to them never have I put them out of the box before, they refused my sell because of some stitching on the tongue which is obviously a factory flaw, yo you guys sended me shoes before that where nowhere in a DS condition, $#*!ed up boxes ripped up lace bags etc... absolut joke! Sold over 18k worth of inventory to them but never again! As well they don‘t ship your stuff back in time as they clearly give a $#*! about customer values and service! Will never sell or buy any stuff there, as there are other marketplaces that know thier stuff...

I paid for a pair of Jayson Tatum AJ 34 Welcome to the zoo, and also a pair of air max 90 supernova... they charged my card the $462 it cost for the purchase... when I go to check my order, there is no proof of purchase, I mean nothing. It's as if I never ordered the shoes. No one responds to my emails and I m a whole different kind of DISAPPOINTED... it's been 2 weeks now and still no response. This is supposed to be a big company but they have the worst customer service ever.

I will not order shoes from this company again. Order July 23,2020 an it's August 17,2020 No communication nothing just holding on to my $230. As of today I ask for a refund my daughters birthday has passed already. At this point we can get shoes somewhere else. I'm demanding a refund but there is no one you can speak wit. If I were you I will not buy from this company. Sad part they say they're in Detroit that's my home town an I shouldn't have order from there. Refund Refund Refund!

TERRIBLE! I placed an order for $229 on July 11th, they told me my expected delivery date was July 28th. It is not August 15th & still no sneakers! I received an email saying delay in shipping 7-10 days due to covid & now 3 weeks after receiving that email STILL NO SNEAKERS! I have sent 2 emails no return, beyond unprofessional i definitely will never be ordering from them again seems like i just got beat out of my money & sneakers, total rip off!

I have paid 344$ for an air force, while it is in the market for 180$, yet it was fast selling, so I decided to pay extra and buy it from stockX, the order was supposed to be delivered on 13/08/20, they send me and email after I have send 3 follow up emails to the customer support, replying that there will be 2-3 weeks delay because of COVID, seriously! When I paid the 344$ was during COVID as well! By the time I receive my order it will be back in stock in the market, why to pay that extra then! My birthday will be over by then, so what's the point of me paying extra to be trendy on my birthday! Is that professional!