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2.9
Reviews 185
5 Stars
30%
4 Stars
16%
3 Stars
2%
2 Stars
2%
1 Star
51%
Reviews that mention popular topics

Nevada
20 reviews
158 helpful votes
Follow Bene A.
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The Steam Moderators censors free speech and right-wing beliefs. I got banned from their Steam discussions multiple times and I got sick of their moderation. SCREW THEM AND THEIR WOKE CRAP! This is because the US Senators sent the letter to Gabe Newell over this. WORST WEBSITE TO DISCUSS EVERYTHING!

Date of experience: June 25, 2025
Georgia
1 review
0 helpful votes
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I've been a loyal Steam user for over 10 years, but my recent experience with their support team has been beyond frustrating. My credit card, which I've successfully used on Steam and other platforms for years, was suddenly restricted without any prior notification. When I reached out to their support, they claimed the restriction was due to potential disputes or unauthorized activity.

To confirm, I contacted my bank, and they assured me there were no issues on their end. This clearly indicates the problem is with Steam, yet when I explained this to their support team, I was met with indifference.

Instead of addressing the issue, they provided me with completely impractical solutions:

Use retail stores or online shops to buy Steam cards – My country isn't even listed in their supported stores, leaving me vulnerable to potential scams.
Use a different payment method – I've repeatedly explained that I only have one payment method, and I'm not going to incur extra costs to get a new card just for Steam. When I asked if Steam would cover these costs, they ignored the question entirely.
To make matters worse:

They've closed 3 of my tickets with an automated response.
I've requested to escalate the issue to a supervisor more than three times, yet I've been completely ignored.
It's clear their main goal is to get rid of customers quickly to maintain their support statistics, rather than actually resolving issues. Steam's lack of accountability, unhelpful responses, and poor customer care have completely eroded my trust in the platform.

If you're considering using Steam, be aware that if you encounter a payment issue, you'll be left to deal with it on your own without proper support. Extremely disappointing from such a major company.

Feel free to check the attached tickets where I keep getting same automated messages without any proper solutions.

Date of experience: January 28, 2025
GB
4 reviews
2 helpful votes
Follow Kate N.
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An amazing website with lots of great games. Even if you don't have enough/any money to pay for games, there are still plenty of good free games or demos for free games. As I said in the title of this review, Steam has many terrible reviews on lots of other websites. But, all of those reviews are written by people who either have never played a video game in their lives, or are trying to play PC games on their phones.
But I don't just mean the reviews FOR steam itself. The reviews of games on Steam are always written by people who just can't play the game, so they rage quit and write a bad, usually one star review.

Date of experience: May 2, 2024
Thailand
1 review
1 helpful vote
Follow Максим Г.
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Steam is excellent
November 8, 2023

Steam is a gaming platform that has my full endorsement. I'd be perfectly fine if it monopolized the market lol. The availability of all games, region-specific pricing, excellent design, cross-platform compatibility, and a range of exciting features like their gamepad and sponsored events like "The International" are all pluses. In short, there are no downsides to mention. A solid 5/5 rating from me!

Date of experience: November 7, 2023

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Arizona
1 review
1 helpful vote
Follow steam g.
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Steam has games that i purchased where a download of a third party platform was needed and also the creation of a third party account there by creating more crap for identity thiefs to find.

Steam scammed me in that way more than once. I am using Steam and with some games a third party installed and platform is running in the back ground too. It's bad enough Steam uses a bunch on steam.exe processes in the task manager.

#HAGAYYY

Date of experience: September 7, 2023
Louisiana
1 review
1 helpful vote
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Utter Frustration!
July 22, 2023

You MUST use the client to access your games. I've seen many Linux (I have Ubuntu 22.04) reviewers state lack of client viability, and my own experience will verify that. Granted, there are so many configurations for computers, it is difficult to know all possibilities of issues. After 3 days of no access to the game I bought through my browser, I asked for and received a refund, and REQUESTED termination of my account. I will NEVER go to steampowered.com while I DON't need a client on GOG.com to download a game into my computer.

Date of experience: July 22, 2023
Utah
5 reviews
3 helpful votes
Follow Bradley H.
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If you buy pc games, then you know steam is the premier place to purchase. They have the best selection of games, and they have some of the best prices on the internet, especially during a sale. It doesn't have the best user experience but it is simple enough to use.

Date of experience: July 15, 2023
Oregon
12 reviews
36 helpful votes
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Pretty decent
August 9, 2022

(Review is based on features from the launcher, NOT specifically the website) The platform is one of the best non-DRM services out there, and I can get my hands on games that I would otherwise be required to commit a crime to obtain (most notably titles that predate the platform itself). It also provides one of the most intuitive ways to access mods online, saving me from hell trying to enjoy every last moment of my games.
The only really annoying bit I have experienced is the sheer amount of times I have to log into my account on the website, making the task of purchasing games and nabbing free games on the go, or simply just trying to replace my profile picture incredibly infuriating with 2FA.

Date of experience: August 9, 2022
New Jersey
2 reviews
11 helpful votes
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Steam is god
June 23, 2022

Gabe Newell is the best person ever making Half-Life, and Half-Life 2, TF2, Portal, Portal 2, Left 4 dead, Left 4 dead 2, and a lot more the bomb of gaming platforms

Date of experience: June 21, 2022
Pennsylvania
1 review
0 helpful votes
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This is NOT Steam/SteamPowered.com
May 19, 2022

The site is misleadingly titled SteamGames.com, implying a connection to SteamPowered.com (which is famous for the Steam launcher), and this page does redirect to that page, but they are not actually the same thing.
SteamGames.com is a fraud which steals money from random cards. It stole $50 from my mother.
SteamPowered.com is a game store & library. It is where I bought Skyrim.

Date of experience: May 19, 2022
North Carolina
6 reviews
15 helpful votes
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Great for gaming
April 8, 2022

It is one of the best websites for gaming on pc/laptop. It has a lot of games on it and is super easy to use. I used games from steam to start a YouTube channel. All the games on it are super fun to play and I enjoy to use it.

Date of experience: April 7, 2022
Iowa
1 review
0 helpful votes
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Fraudsters!
March 16, 2022

Woke up this morning to 4 charges of $105.99 with one of the charges credited back! My Steam acct does not have any of my bank info so no idea how my credentials got stolen. I have never even used it! Now I have to wait until my bank refunds me and I also have to wait for my new debit card in the mail since now my bank no longer issues temporary cards. Going to check into the connection that someone here suggested between having an Experian recently opened and this breach of my account.

Date of experience: March 16, 2022
Florida
20 reviews
44 helpful votes
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Gaming
February 22, 2022

I am a gamer and i use steam for many games such as l4d2 and raft and I enjoy the wide selection of games one of the best game sites

Date of experience: February 22, 2022
Massachusetts
1 review
1 helpful vote
Follow Darlene C.
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I'm logged in already, so obviously I know my username and password. I go to purchase a game and after I've paid for it, it asks for username and password again so I can download it. It then says my login credentials aren't valid (I'm already logged in). Customer support is a robotic farce. NO support whatsoever. Stay away. After 6 attempts of resolving the problem, I deleted it. Absolutely no consideration for the end customer's experience.

Date of experience: January 31, 2022
Illinois
3 reviews
2 helpful votes
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Steam is always my first choice to purchase games, because it almost never has problems and discounts are frequent. However the launcher feels slow, it takes longer than other launcher to boot.

Date of experience: August 4, 2021
Georgia
57 reviews
77 helpful votes
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Terrible Game Launcher
July 23, 2021

Steam always have BETA games on their launcher that never make it to release. So you purchase a game that is in development and it shut downs in 30 days. You just wasted your money. Steam does not refund you the money back because you pass a hourly threshold of gameplay.

Do not bother with Steam or any games on Steam. If a game developer uses both a standalone launcher and Steam, go with their standalone. You will save yourself from getting headaches trying to get into the game.

Date of experience: July 22, 2021
Tennessee
1 review
0 helpful votes
Follow Adam R.
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I bought as game from Steam and it has a known bug. They seemed to take pleasure in trying to keep my money. Support is immature. Beware. There are much safer alternatives.

Date of experience: June 19, 2021
Ohio
2 reviews
4 helpful votes
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Only PC platform I need
April 20, 2021

I've been a user of steam for over 10 years and during this whole time I have never had a complaint with them. They have great refund policies, platform features and prices. In all honesty if I was rich I would donate money to steam for how much they have done for the PC platform, making it an option for people like me to finally leave console. THANK YOU GABEN!

Date of experience: April 19, 2021
Ireland
6 reviews
9 helpful votes
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Best place to play games
January 31, 2021

I've used Steam for years to buy and play games. I've tried other launchers, but I always went back to Steam. I love the non-game features that other similar game launchers just don't have such as achievements. Achievements give another reason to replay a game that I might otherwise never look at again. Trying to collect them all can be fun in itself.

There are some reviews stating that they got fraudulent charges on their credit cards from Steam while they never used the site. I can say with almost certainty that these charges are not the fault of Steam itself, but scammers who trade in Steam games and keys.

They go to grey market sites and sell games for below their market price. They add the buyer on Steam, then "gift" them the game using your card. The buyer of said game will be the one out of pocket when you make the charge backs to your credit card after Steam revokes the game from their account. But they know the risks when they buy on the grey market, so no need to feel sorry for them. The scammer will have gotten away with their cash though. And you get your money back via changeback. This is what happens in most of those cases.

Date of experience: January 29, 2021
Illinois
1 review
0 helpful votes
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Fraud
December 15, 2020

Here because they are charging my card without my knowledge, and after a search I find they do this to many many people.

Date of experience: December 14, 2020