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Staples Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. On one hand, some customers appreciate the helpfulness and professionalism of store staff, particularly in urgent situations. However, a prevailing sentiment highlights dissatisfaction with delivery reliability, order fulfillment, and customer service responsiveness. Many reviews express frustration over delayed shipments, unhelpful support, and issues with returns, leading to a perception of inadequate service. This inconsistency suggests a need for improved operational efficiency and customer communication to enhance overall customer satisfaction and loyalty.
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I never really liked STAPLES as much as OFFICEMAX because OFFICEMAX had some brands I liked --- but then I started ordering supplies for our other offices and OMG Staples makes it SOOOO EASY and hassle free. I just call up and give them our account number, then I tell them what I need, and which office it needs to get shipped to, and the stuff shows up in a couple days. WHY CAN"T EVERY BUSINESS DO THIS FOR ME?
STAPLES may not always have the exact brand you were looking for, but if they have anything even close to it I highly recommend them just because they do business the old fashioned way --- I pay them, then send my stuff, SIMPLE, no BS, no hassle.
Really hard to deal with on a return. Will stay local for office supplies and computers
I use the staples site for business supplies, it's really easy. My only gripe is that sometimes it is hard to search for items. Like if Avery color coded labels in the letter a is what I'm lo
Over the years, I have shopped many times online and in stores. The selection, quality, and convenience are top notch. In store customer service has always been considerate and helpful. The prices along with discounts and coupons are as good as anywhere. I have always found any dealings to be ethical and above board.
Have used them many times.
Receive items very quickly.
When a problem they are easy to reach and refund quickly.
For one inexpensive defective item they said just toss it, didn't need to return it.
Will continue to use them.
If I need a desk or a chair by 10 to go to Staples. But I wish I could pick up the item there instead of having to have it shipped.
You can order your products and have them delivered to your home (there is free shipping for some items). If the shipping is not free, it can be shipped for free to your local Staples for your pick up at the retail store. Go to customer service to pick up your item. Very quick pick up transaction. You can return your product to the retail store, if required.
Have what i need almost all the time, friendly staff, will always come again in the future.
I always get great customer service above and beyond except at Christmas when the store manager himself misinformed me about an advertised Laptop they had for $199. I was ready to pay for it on the spot but he informed me it was available online. Go home, order it, pay that price and it would be sent to the store. Not the case as when I went online I found it to clearly state this item was only available in stores. He should have told me the truth instead of blowing me off. I buy all my ink and paper and I bought a Kindle Fire for my daughter for Christmas. Luckely in January they had an Asus on sale and it was the last one and I got it for a fair price, $199. So I was happy but still would have rather had my Christmas present under my tree. I still shop with them. I have a card and when I can remember I print my coupons out but have missed well over $20 in saving as I thought the saving went onto the card because that was what I was told by the clerk that sold me on getting the card. Not the case. You have to make sure you check your email otherwise the coupons could expire by the time you see them which is what happened when I finally found the right person to tell me why my discounts were not showing up on my card. I had at least 9 cartridge turn ins and got nothing for that.
If it's not on the peg board or shelf, it's usually in the stock room. Sales associates are always at hand to help.
A little expensive for certain products, but overall really good.
Don't buy furniture from this store. Poor quality and won't last.
Great selection of quality goods and awesome sale prices. Shop wisely and you can save a lot of money. They also have great customer satisfaction.
Always found them to be very helpful and lots of excellent products.
Love the savings during back to school- they actually make school shopping affordable!
Very impressed with how quickly ordered merchandise is delivered. Only reason for not giving 5 stars is that it would be better if the merchandise was available in stores and they didn't have to order it online.
A great shopping experience and the management is helpful.
Buy all my home and office technology here. I like the service much better than Best Buy. The staff are more personal.
Staples has the fastest delivery of any store I have ordered from. I recently ordered a printer and it arrived in less than two days from the time I ordered it. The printer was a great deal too!
Bad customer service, they even don't know well about what they are doing and how to sell. Even don't have manners to behave like professionals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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