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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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خدمة سريعة وممتازة شكرا جزيلا لكم ولدى عدة تجارب كلها ناجحة وموفقة..
Title: Abysmal Customer Service - Avoid at All Costs
Rating: (1 Star)
I am writing this review out of extreme frustration. The customer service provided by this post and international shipping company is utterly unacceptable.
My main issue is with their complete inability to provide a proper, sufficient, or correct answer to any inquiry. I have sent them numerous emails regarding a shipping issue, and each response has been either a generic, copy-pasted reply that doesn't address my specific question, or is so vague that it's completely useless.
It feels like communicating with a brick wall. There is no genuine effort to understand the customer's problem or to provide a satisfactory solution. After multiple attempts to get a clear answer, I have been left with no choice.
I have officially informed them that I am seriously considering terminating all business with them. I am now actively searching for a different shipping company that can provide the excellent, professional service that I require and that any paying customer rightfully deserves.
Do not waste your time or risk your shipments with this company. There are far better options available.
احسن موقع في العالم سهل وممتع وسلس وتعامل وكل شيء حلو فيكم يا حلوين
I'm a customer for many years. Stackry never fails to provide excellent personal attention and service. They go out of there way to accommodate unusual request whenever they can.
Occasional mistakes are made but that happens with all businesses. The important thing is they rectify it right away and make it right and that means everything to me.
Thank you Stackry and especially management for your commitment to customers... Keep it up... Steve
Steve, it means a lot to us to have your loyalty over the years and to hear that our team’s personal attention continues to resonate with you. We truly appreciate your kindness and understanding, and we remain dedicated to earning—and keeping—that trust every day. Thank you sincerely for suggesting we keep it up; that motivation drives us forward.
رائع جدا ودائما اتعامل معكم وجميع الخدمات موجودة في الموقع وسهلة الوصول
Paypal payment didnn't go through so shipment was stuck on payment pending. Tried the chat bot, utterly useless, didn't work. Had to ask for a human. The chat keeps kicking you out. Finally spoke to someone, the advice was incorect. Had to query it again the next day and I got it unlocked so I could pay again. Actual shipping costs seem quite steep. Not impressed so far, I would like someone from the company to contact me directly to discuss this poor service.
Hi Michael.
Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration you’ve encountered with our platform and the payment process.
We recently updated our payment system, and initially, there were some unexpected bugs that affected certain transactions, including PayPal payments. This caused your shipment to be temporarily stuck in “payment pending.” I’m glad to confirm that these issues have now been fully resolved, and your payment can be processed successfully.
I also understand that your experience with our chat support was unsatisfactory. We appreciate this feedback and are actively working to improve the chatbot and ensure accurate, helpful responses. Regarding shipping costs, I completely understand your concern. We strive to provide competitive rates, but I’d be happy to discuss your shipment in detail and explore options with you. As requested, a member of our team will contact you directly to go over your experience, address any questions, and ensure you receive the assistance you need.
Thank you for your patience and for bringing this to our attention. We value your business and are committed to making this right.
Excellent! Fast & proficient. I like that I have options for shipping, a variety or speeds and costs. I always save money by having Stackry repackage as well, love that they offer this!
Thank you so much for your wonderful comments, Claire! We're thrilled to know our shipping options and repackaging services are helping you save money. We appreciate your trust and look forward to continuing to provide you with excellent service.
The response and service from Stackry is excellent, however the postage and exchange rates have become ridiculous. It's doubling the cost of the items and no longer viable. This is out of control of Stackry but when the cheapest option is $140 US to mail, it's simply not worth it
Craig, thank you for recognizing the service we strive to provide. We understand the impact rising postage and exchange rates have on costs and will continue exploring ways to offer affordable solutions despite these challenges. Your feedback helps us stay connected to your experience, and we truly appreciate you sharing it.
Very pleased with the service I've received, and quick postage
ممتاز و سهل الاستخدام لكن المبالغ مرتفعه قليلاً ، نتمنى ان نحصل على خصم
تجربة مريحة وخيارات شحن متنوعة أتمنى لكم المزيد من النجاح و التوفيق
Great service! Totally recommend it... I have used other services like this, and i'm staying with Stackry, better prices but most important: good processing times and great costumer service.
I was surprised from the cost of shipping and consolidation and receiving packages. All the rates are very high comparing to other companies and I will not recommend Stackary to anyone due to high cost.
Hi Hasan, thank you for sharing your honest feedback. We’re truly sorry to hear that our pricing didn’t meet your expectations, and we appreciate how important cost is when making these decisions. Please know that we continuously strive to provide the best value and service possible, and your input is valuable in helping us improve. We have reached out to gain a deeper understanding, so if you have time to discuss it further, please feel free to respond.
Very good at packaging when selecting fragile items - as I am collecting I want value for money and care taken while packing and sending and so far no complaints, and have been using for about a year now!
Thank you so much, Karmel, for your kind words and continued trust over the past year. We're committed to careful packing and excellent value, and it’s wonderful to hear that these efforts have made a difference for you. We look forward to supporting you with every shipment to come!
While the team was exceptionally fast and friendly, there was no heads up that I would need an importer's license for my shipment, which means I've had to spend upwards of $700 having all my packages sent all over and back and forth between countries. I will not use your service for any international forwarding because of this huge and expensive oversight.
Hi Kim, thank you for acknowledging our team's speed and friendliness. We're truly sorry that your shipment was not delivered due to the need of an import license. We understand how costly and frustrating that must have been. Because the rules and regulations change so frequently in each destination and it is based on the commodity type, we don't always know when the destination will require this. It is up to the receiver to inquire locally before importing, With that said, your feedback helps us improve our communication to avoid this in the future, and we really appreciate you taking the time to share your experience.
I had an issue with a shipment but the team at Stackry have handled the matter with the utmost professionalism, care and politeness. Everything has been resolved to my satisfaction and I would order through Stackry anytime again.
Your shipping rates are ridiculously expensive. I totally understand that you have to make money, but if you lowered your rates, I'd use your service a lot more.
Hi Per. Thank you for taking the time to leave us a review. We truly appreciate your feedback and understand that shipping costs are an important consideration for our customers. We’re always working to balance competitive pricing with the high-quality service we strive to provide.
Unlike some competitors, we offer no membership fees, free 45-day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you’ll consider using our services again. ❤️ If you have any questions or concerns, please don’t hesitate to chat with us, call, or email us at [email protected]..
Your shipping prices are way too expensive. I´m a small business owner and I have a lot better rates with the shipping companies than you have. Sure, I understand that you must earn money, but then be transparent and give us the actual shipping cost and raise the fees instead.
All good, like the quick ability to make payment. My only concern is the rising cost of sending packages, consolidation fee, receiving fee... it is getting abit high.
ALL GOOD
Would be nice to get a few more reminders about items in storage... or a weekly update of number of parcels received and ready to ship.
Your fee price for expedition to Canada are way to much expensive, I'm going to look for a less expensive service. For the rest you are spot on, no complain.
Thank you so much, Regis, for your honest feedback and kind words. We understand your concerns about the shipping fees. Due to the Canada Post strike, Stackry temporarily suspended low-cost options that use Canada Post for the final leg of delivery. Once the strike is over, please check back for updated rates.
We’re glad the rest of your experience met your expectations and look forward to the opportunity to serve you again in the future..
Stackry always provides me with the best, fastest and cheapest service when it comes to buying things from the US. I have recommended, and WILL recommend, Stackry to my friends.
Thank you so much, Parthasarathi, for your wonderful feedback and trust in our services. We're delighted to hear we've earned your recommendations and look forward to continuing to provide you with the speed, value, and quality you deserve. Please don’t hesitate to reach out if there’s ever any way we can assist you even further.
I did not see any possibility to add packing instructions in the consolidation form. I have contacted the support immediately and asked them to add my packing instructions. They answered that it was too late, I should have requested this before sending the consolidation request. But how should I have known in advance that there would be no possibility to add packing instructions? I went through the steps and thought that maybe in the next step or at the end, there would be a text field for this purpose. Now I can only hope that the vintage die-cast cars are separated well and will not scratch during transport.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Ahmed, we sincerely apologize for the frustration you experienced with our customer service. Your feedback is truly valuable, and we are actively reviewing your case to provide clearer communication and better support. Please reach out directly so we can address your issues personally and restore your trust. Please contact [email protected] attention to "Adel". Thank you