StackryReviews 21,061

سلام عليكم,
نعتذر جدا عن هذا الازعاج الذي اصبك ولكن
ان تكلفة الشحن يتم حسابها بناء على أبعاد ووزن الشحنة, حيثث يتم حساب الوزن الحجمي للشحنة ومن ثم مقارنته مع الوزن الحقيقي ( الوزن الحجمي يتم حسابه من خلال ضرب ابعاد الشحنة مع بعضها ومن ثم تقسيمها على معامل الشحن 166)
ويتم حساب تكلفة الشحن بناء على القيمة الاكبر, لان هذه الطريقة هي التي يتم محاسبتنا بها من قبل شراكائنا في شركات الشحن
اذا احببت الاستمرار معنا يمكننا تقديم خصم مناسب لك, تعبيرا منا حسن نوايانا,
شكرا لك,

Hi Marcia! Thank you for taking some time to leave us this review, it is much appreciated. It is standard procedure for our customer service team to reach out via email regarding security concerns when prompted or instructed by that department to initiate the security screening process. We do not place those outbound calls as we can't be sure that the phone number listed would be the one for the Stackry account holder (and oftentimes they are not) that we need to get in touch with, so an email is always a direct and safe route.
It's great to hear you were able to call and speak with a member of the team to get that sorted. If the re was concern that the cost to ship overseas was going to be more expensive than shipping overnight domestically, I do see that the carrier costs turned out to be less shipping it to HK versus overnight to the address here in the US. If the concern was centered more around the handling of the situation, I apologize again for that, and would say that it is simply the procedure that is carried out for those security situations. We very much appreciate your continued business, and hope that you have a great week ahead!

Hi Majid, thank you for your review! We allow you and all of our customers to input not just the values of the items you're shipping, but the description and quantity of them as well. We view it less as an issue, and more of something that differentiates us a little bit within the industry, and lets the customer have some control and be included in their shipping process. On the contrary, it is an important use of time, as that information is used to determine the duties and taxes that will be due when the shipment enters customs in your country, as well as determine the maximum liability for those items if they are lost and/or damaged. We offer this as a way for our customers to be involved in the overall process, and ask that responsibility and diligence is used when doing so.
I hope this has helped clarify, however you can reach us at [email protected] if you have further questions or concerns. Enjoy your day ahead!

السلام عليكم,
نعتذر جدا عن هذا الازعاج الذي اصبك ولكن
ان تكلفة الشحن يتم حسابها بناء على أبعاد ووزن الشحنة, حيثث يتم حساب الوزن الحجمي للشحنة ومن ثم مقارنته مع الوزن الحقيقي ( الوزن الحجمي يتم حسابه من خلال ضرب ابعاد الشحنة مع بعضها ومن ثم تقسيمها على معامل الشحن 166)
ويتم حساب تكلفة الشحن بناء على القيمة الاكبر, لان هذه الطريقة هي التي يتم محاسبتنا بها من قبل شراكائنا في شركات الشحن,
وزن الشحنة الحقيقي عندجما وصلت لنا كان 21 باوند والوزن الحجمي للشحنة الخاص بك هو 31 باوند, لذلك فان تكلفة الشحن تم حسابها بناء على الوزن الحجمي,
اذا حببت الاستمرا معنا يمكننا تقديم خصم مناسب لك تعبيرا منا عن حسن نوايانا ورغبة منا في الابقاء على عملائنا
شكرا لك

Hi Annaka, thank you for taking the time to leave us a review. I'm sorry for your displeasure with our services. After having the chance to look into your account and shipments a bit I am confident in saying that while not all of our cost-saving services were utilized for each of your shipments, we are also not ignorant to the fact that we may not be the right service or company for each individual to use for their international shipping needs. Of course we would like to be, but sometimes that is simply not the case.
I do not see an order from your account that weighed 48lbs. I see a handful of shipments, some of which were consolidated together to save on carrier costs while others were not (thus likely resulting in higher carrier costs), with the heaviest having a scale weight of 11lbs. This is neither here nor there though, as I believe you gathered that information from our shipping calculator as an example to use for comparison's sake. Yes, it is possible for other companies who offer the same or similar service(s) as us to have lower carrier costs, as we have our own negotiated rates while they will have their own. We do all we can to keep our carrier costs competitive as well as list the pricing for our services on our website, while continuing to have no membership fees, no receiving fees, 0% US sales tax on orders from US retailers, and 45 days of free storage for your parcels at our warehouse.
Regarding your point that our customer service is helpless, I disagree, and after looking over your communication with our team here feel assured in saying the support provided was appropriate relative to your inquiries. We do all we can for our customers. Unfortunately there are times when our capabilities may fall short of customer expectations, but of course will work in an effort to come to an amicable and agreeable resolution within our means.
Thank you for pointing folks towards our shipping calculator, as we advise all of our customers, or prospective customers, to utilize that tool when preparing an order or a shipment. The costs reflected through that speak to the estimated carrier costs for a shipment through data integration, and will only show prices based on the information entered into the fields. As has always been the case, folks are welcome to gather estimates through other companies they want to explore, or through the carriers themselves if they are looking to arrange shipments through them directly. While DHL may be a more affordable option in your case, the same may not be true for others.
We are most certainly not a scam, and in fact would love to be able to continue assisting with your international forwarding needs, but respect your decision to pursue alternatives. If further questions arise or if you would like to work with us again in the future, please don't hesitate to reach out again and we would be glad to hear from you. Have a great day ahead!

Dear Stewart, thank you for your review. I looked into your account history, or what I believe to be your account history based on the information available to me here, and didn't see any communication between yourself and our team. One point of clarification I would like to make is that we are not Hermes.
I am very sorry to hear you ran into an issue with our services. We would like to investigate the incident described further. You can reach us at [email protected], please address the subject line Attn: Ryan Archer. Thank you, and I hope you have a nice day ahead.