On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I googled and looked on reddit what services to use and all things said about stackry was positive. I decided to bite the bullet and just go head first into this company without any prior experience to parcel forwarding, as the original company I was ordering from did not ship directly to HK. The customer support helped rectify a problem I had and became frantic when the FedEx tracking between the original company and Stackry failed, but was actually shipping as per normal. When it did arrive at Stackry, it was immediately registered into their system, and the number "0" became a delightful "1" to my eyes on the dashboard which I was checking very often for over the week. Everything sailed smoothly afterwards but I was a little peeved that the repackaging + bubble wrap option took a total of 30 hours since selecting the option, which I found to be quite a long time. I hope they can improve on this. But beyond this, I've just finalized the shipment and an amazing thing is coming to my house over the next 2-5 days. They have a calculator too which was very accurate on how much it'd cost to ship it (Actual cost was 140 USD, the calculator I used said 135 USD), since I needed every guesstimate for such roughwork when I am completely inexperienced in shipping stuff. Overall absolutely delightful experience that feels premium in spite of their simple site design. But perhaps indeed simple is the best, right?^^
Nice and easy to use and very easy to use and easy to use for easy access
I ordered from Ipsy (a makeup subscription box) and when it got to Mexico, it said that there was a customs problem. I talked to someone from DHL and they told me that I had to file for a special permit (which I tried to) and it was so complicated I couldn't do it. I had to have my package shipped back to the US to a friend's address.
I ended up paying for the Stackry shipping fee for nothing. I should've just sent the package directly to my friend.
Nowhere on the website did it say that I would have trouble with customs, and I also saw a picture of Ipsy on your website, along other logos, so I assumed it would be an easy shipment.
Need to improve the performance by telling the main points which will cost more
Hi Said, thank you for taking some time to leave us a review. We appreciate your feedback. While I am unsure if you are referring to a specific 'main point', what I can do is help by pointing you to the pricing page on our website. That page can be found here: https://www.stackry.com/en/stackry-pricing. This is where you will find the fees for the services we offer, so you can know what to expect when planning or arranging a shipment with us. Outside of this I'm not sure what more I can offer in the way of constructive advice and information, however if there is something more specific you would like to inquire about please reach out to us at [email protected], and our awesome customer support team will be happy to assist!
It wasn't the first time for me to use Stackry for USA orders & it won't be the last. Smooth transition from the state to Kuwait with great tracking procedure.
Excellent service very fast! Have told all family and friends!
All-round excellent, I've received three consolidated shipments and three out of three were straightforward, uncomplicated and swift.
تجربة ممتازه و سريعه فكرة اعادة التغليف ممتاز أشكركم
Very easy and intuitive interface. Very good experience. The lost star was for not explaining the hazmat procedure in the best way possible, as per my solved ticket inquiry.
Excellent service, the thought behind Stackry is excellent. Ensured I was able to get the items I wanted from America with no issues. Repacked the products to save on costs and kept me thoroughly up to speed as to the situation with shipping. I wholeheartedly recommend their services.
Excellent service, the thought behind Stackry is excellent.
تجربة جميله والاجمل خدمة العملاء الرائعه متجاوبين جدًا وسريعين في الرد على الايميل. كنت اتمنى غرضين الاول ظهور فاتوره فيها مبلغ الضريبه والرسوم قبل التحويل. طلب مني ادخال البطاقه عشان تحويل رسوم شركة الشحن واتفاجا بعد التحويل انسحب مبلغ من البطاقه وبعدها ظهرت الفاتوره انها الرسوم والضريبه. الخيار الثاني ياريت لو في حاسبة الشحن يظهر برضو مبلغ تقريبي بتكلفة الضريبه والرسوم
Thanks stackry for 8th shipment with easy process and no hidden charge without benefits or services
Multiple choices for courier
I received shipments package in good conditions
Thanks starcky for 8th shipment with easy process
Really good service that offers peace of mind and you can trust to deliver products from US quickly and efficiently- would recommend
This service it's great no upfront fees, no subscriptions, I just paid for what's was sent (and not too bad a price either!) and arrived in a week. Will definitely be using again.
تجربة مميزة من حيث الخدمة... ولكن رسوم الشحن غالية جداً
I have had a good experience so far with Stackry except for one thing. Most of the photos of my packages are just a picture of my Stackry address, not the address of the sender. This makes it impossible for me to determine which item it is so I can fill out the descriptions without paying extra for more pictures. I order a lot of things from Amazon, so I admit a picture of Amazon's address might not necessarily be helpful - but a picture of my Stackry address! I know without looking where I sent the package. Send me something that gives me a fighting chance if you are honest.
Easy to use application, seems to be secure storage until shipment. Various shipping options available
Excellent service, very easy to use, very pleased. Thank you.
Excellent service, very pleased. Thank you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Giselle, thank you for your review. I'm sorry to hear about the issues you encountered during customs clearance. Unfortunately, this is not an uncommon scenario for shipments being imported into your destination country. Customs processes, including duties and taxes, clearance procedures, and in some cases permits, vary from country to country. We ship thousands of parcels, and the overwhelming majority are met without any customs issues. Delays and clearance events are inevitable to an extent though when it comes to international shipping, as there are bound to be some now and then. We at Stackry do not have a hand in destination countries customs clearance processes and procedures, and have always advised our customers to work with their country's customs office and clearance depots to avoid and/or work through any potential issues that may arise, be it before or during the operation. We are happy to assist in times that we can, such as if there is certain information needed from the shipper to assist with the clearance process for example, however filing for a special permit for importing purposes does not fall under that umbrella. If we can offer further advice on this we would be glad to, so please don't hesitate to reach out to [email protected], and our customer support team will happily assist!