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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Great shopping service for when I shop in America. I love it. 💯
All good. Fast reliable. Always on time. Communication is great. Recommended
Perfect as usual. Usually a week turnaround from US to UK. Always a pleasure.
Sending a greeting card to NY for 12.99 is overpriced. Local postage rate is too high.
Hi Makram. Thank you for your feedback. Sorry our service did not meet your expectations. Stackry is an international package forwarder, so our service is not cost effective to ship a card in the USA. The minimum package size we ship is 1 lb. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages internationally. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Excellent! Have been using the service à few years and have always had a great experience.
Shipping cost was ridiculously high. I would guess 3 to 5 times what a post office would charge.
Hi Andrew. Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are very sorry you are not happy with our USPS Express mail pricing. Our pricing for USPS Express Mail is competitive. Perhaps you are referring to a different USPS service? Stackry offers many options for shipping to your country. I looked into the shipment and I see there were less expensive options. Customer support very helpful in answering any questions about the shipping carriers we offer. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!
Great service as always but it's getting more expensive...
Hi Guillaume! Thank you for taking the time to leave us a review. We appreciate your business and feedback. We understand that shipping costs can be a concern for our customers. We're constantly working to balance our prices with the high-quality service we strive to provide. I took a look at your account history and see your latest shipment was much larger than previous shipments. The prices are based on the size and weight of the shipment. Compared to our competitors, we have no membership or receiving fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you continue to use our services. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Straight forward instructions and smooth process. Was happy with my last order, so here I am again 😃
Brilliant service all round. Quick to notify when a package arrives, and fast efficient consolidation service. Thank you!
Thank you, Dan, for being a valued customer and taking the time to leave us a review. We're thrilled to hear that you've had a positive experience with our service, and we're glad you've found us to be fast and efficient. We look forward to serving you again in the future!
Brilliant service again thank you really really appreciated once again thanks
Thank you, Lee, for being a valued customer and taking the time to leave us a review. We're thrilled to hear that you think our service is brilliant! We're grateful for your business and appreciate your kind words.
Always good experience with Stackry. Only freight forwarder I can say that about.
Hi Tony! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you've always had positive experiences with our service. We're looking forward to serving you again in the future!
Very trustworthy, well managed, great service
Quick service
A little bit expensive…Always 60-70 usd is the shipping. No cheaper option. Otherwise trustable company.
Absolutely fantastic! Veronica is always patiently listens to requests and provides solutions!
Excellent, I have tried many forwarding companies, Stackry is the best so far
Excellent service, efficient and timely delivery and information
It's a great service and a great way to get my items shipped from another country
Consolidation fee over double or more, making stackry less competitive - no offers for being a regular user etc, will be looking for an alternative
Items are not packed well and are just thrown into the box.
All else is ok
FANTASTIC SERVICE
TIMELY AND PROFESSIONAL COMPARED TO OTHER FREIGHT FORWARDERS.
WOULD DEFINITELY RECOMMEND.
Answer: The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home
Answer: Hello Cruel! Thank you for reaching out. I am not exactly sure what you are asking. Please contact [email protected] to discuss further. Thank you and have a great day!
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Hi Gary. Thank you for your feedback. I am sorry to hear you ran into an issue using our service. I do not see you contacted customer service regarding this issue. The team in very helpful in navigating these inquiries. Please chat, call, or email us at support@stackry. Com to discuss further and you’ll be helped by the best customer service team in the industry!