On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy site to use. Everything is explained very well.
This is my first order and so far it has been great. Your website makes is very easy to follow and understand each process.
There is a huge difference between the actual and billable weight. Way too much of a money grab.
First time order. I currently use MyUS. I like the service with Stackry, but the consolidation fee is not good. I'll prob continue to use MyUS.
Shipping cost is twice my order cost beside repackaging save me nothing to consider
Services are way too expensive. I'd use stackry far more often have the prices been fairer.
Shipping rates have been becoming off-putting-ly high. I'm considering exploring other options from now on to find one with reasonable prices.
First class service every time. Efficient, informative, straightforward and quick shipping overseas.
Fast and simple so to place first package.
Excellent service, Veronica is so helpful and nice!
All the steps were clearly explained and logical. No stress!
\Great service. Would highly recommend.
Vast easy and saves you money
Disappointed at how expensive the postage was and there was no option for United States Mail, only couriers. Also you deducted Australian tax for the order but I don't think it applies in this instance. Only applies to new goods.
Hi Carol
We are very sorry to hear you were not happy with our prices and services, we appreciate your feedback. If you have time, we would love to revisit your last shipment to see where we went wrong, please email us at [email protected] and you’ll be helped by the best customer service team in the industry.
Thank you,
Always super easy to use and if there's any issues the live chat is always helpful.
It's my first time using Stackry so I was a little unsure but the directions on the website make it really easy to use. And if you do get stuck the guys on the live chat are super helpful and responsive.
There seemingly was no reflection of decreased weight provided by Stackry from actual weight to billable weight, moreover, what does a bad address mean? And why am I being charged for it?
Its great, i really wish of the number of allotted days are more than 40 Days because sometimes we do not have enough parcels to consolidate.
Thanks
An excellent website that makes the process of making purchases in the USA and importing them to the UK extremely easy and worry free.
Great experience, definitely with advice my friends to use stackry for their future shipments
Seems good. Quite a few steps but that's the nature of these things. Looking forward to the package arriving!
I was facing problems to ship the item to my country and Maya helped me with it
I appreciate it
Very expensive shipping, this is the first and last time i deal with this company
Extremely thorough and precise. The assistance I got from the support team to expedite the shipment is truly appreciated. Hope to make reguar use of your service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Nabeel,
We are very sorry you were not satisfied with our prices and service. Have you emailed, chatted, or called our customer service team? We offer the best service in the business and while we do strive to keep costs low for our customers, but like everything right now, prices are going up.
If you would like to discuss this in more detail, I would love to revisit the shipment you were unsatisfied with. Please email us at [email protected].
Thank you, and I hope you have a nice day ahead.