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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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1 review
0 helpful votes
Follow Ma'moun R.
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Surprised with the fees requested for a return process!
August 14, 2022
Updated review

Surprised with the fees requested for a return process! Such thing was not mentioned earlier.

Date of experience: July 15, 2022

Easy and fast processing
July 13, 2022
Previous review

Easy and fast processing. Very helpful when it comes to reducing the billable weight. Thanks Stackry

Date of experience: July 13, 2022
Australia
1 review
0 helpful votes
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Well the are charging me extra money because they could not figure out the address or receiver.
Also after 60 days past they send me massage to dispose the goods and that is seditious behavior
The last shipment i had i received 2 books damaged and i payed extra fees for bubble wrap for the books. Instead they use it on the DVDs

Date of experience: July 15, 2022

It is quick and very professional done by the people...
March 31, 2022
Previous review

It is quick and very professional done by the people at Stacry.
I would High; y recommended to anyone

Date of experience: March 31, 2022
Kuwait
1 review
0 helpful votes
Follow tariq Y.
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The shipping price is very expensive, very different...
August 14, 2022
Updated review

The shipping price is very expensive, very different from the previous one

Date of experience: July 15, 2022
Laura C. Stackry Rep
over a year old

Hi Tariq!
Thank you for your review. I am sorry to hear that you ran into an issue with our pricing. Shipping charges are based on a multitude of factors our customers see the most cost savings using our consolidation service to create a shipment that is billed by the scale weight.
We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator If you would like to discuss further, please email us at [email protected] and we’ll gladly try to assist you in ensuring a better price the next time around.
Thank you, and I hope you have a nice day ahead.


Thank you stakry
October 24, 2020
Previous review

Thank you stakry

Date of experience: October 24, 2020
Malaysia
1 review
0 helpful votes
Follow Ulrich S.
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I ordered several small very spare parts, one of them being a single washer, yet I see the actual and billable weight at 1lbs/ea. Let´s say I order a dozen pieces like that and they come in 12 envelopes, will I be charged for a 12 lbs consolidated parcel then? I would give a 10 for the recommendation below, but I have these doubts now.

Date of experience: July 14, 2022

First time used the service, all good until now, fair...
April 25, 2022
Previous review

First time used the service, all good until now, fair fees. Let´s see how it arrives.

Date of experience: April 25, 2022
GB
1 review
0 helpful votes
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Great customer service from Maya in locating a package and then keeping me informed.

Date of experience: July 14, 2022
Algeria
1 review
0 helpful votes
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Great service prices are a bit high but im just in a hurry couldn't wait for another item

Date of experience: July 14, 2022
Saudi Arabia
1 review
0 helpful votes
Follow Fatemah Y.
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خدمة ممتازة، تستحقون الشكر عليها، استمروا على هذا المنوال

Date of experience: July 13, 2022
Australia
1 review
0 helpful votes
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Outrageously expensive
August 12, 2022
Updated review

Outrageously expensive. I regularly use the MyUS service and they are a hell lot of cheaper. The only reason I use Stacky because you guys ship pet supplements to Australia whereas they do not.

Date of experience: July 13, 2022
Laura C. Stackry Rep
over a year old

Hi Anuj!
Thank you for your review. I am sorry to hear that you ran into an issue with our pricing. Shipping charges are based on a multitude of factors our customers see the most cost savings using our consolidation service to create a shipment that is billed by the scale weight.
We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator If you would like to discuss further, please email us at [email protected] and we’ll gladly try to assist you in ensuring a better price the next time around.
Thank you, and I hope you have a nice day ahead.


Absolutely rubbish
August 4, 2022
Previous review

Absolutely rubbish. Daytime robbers!

Date of experience: July 5, 2022
Kuwait
1 review
0 helpful votes
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بدئة اعتاد علي طريقة استكمام البيانات المطلوبه مني وطريقة الدفع وشكرا

Date of experience: July 12, 2022
Saudi Arabia
1 review
0 helpful votes
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تجربة جيدة فيما عدا محدودية اختيار شركات الشحن للبضائع التي تحتوي على كريمات

Date of experience: July 12, 2022
Canada
1 review
0 helpful votes
Follow Sue H.
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Stackry did not notify me that I had 2 packages in my locker and not just one. I didn't find out that my one package was missing until 2 weeks later after contacting them asking where my package is. I assumed both packages were together in one because they were from the same retailer. But now because of Stackry's error I have to pay 2 separate shipping fees to Canada!

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Really easy to use, I'm happy so far - my first package with Stackry, let's see if it gets here fine :)

Date of experience: July 12, 2022
Japan
1 review
0 helpful votes
Follow Simon G.
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A great service, just puzzled that it took so long to consolidate my packaging.

Date of experience: July 12, 2022
Kuwait
1 review
1 helpful vote
Follow Ahmad Q.
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Two times using their services and both times were...
August 10, 2022
Updated review

Two times using their services and both times were disappointed.
Shipping rates were overpriced compared to if you ship directly from the seller.
I rather not using this website anymore.

Date of experience: July 11, 2022

I am unhappy with being charged with consolidation...
July 16, 2022
Previous review

I am unhappy with being charged with consolidation fees 3 times when it clearly doesn't give you the option to choose between a box or bag.

Date of experience: June 16, 2022
Germany
1 review
0 helpful votes
Follow Kirsten A.
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Wasn't thrilled with my first package. Sloppy packaging: box was too big, wasn't packed well, some items were broken

Date of experience: July 11, 2022
GB
1 review
0 helpful votes
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Surpised that my package did not come in at lower shipping cost. Why was 1lb weight doubled to 2 lb? Was expecting $15 based on Stackry estimate, was $20.

Date of experience: July 11, 2022
Canada
1 review
0 helpful votes
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First time use, the shipping interface was easy to navigate. So far good experience.

Date of experience: July 10, 2022
Peru
1 review
0 helpful votes
Follow Franco R.
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Everything OK and clear with the interface of the website. Good experience.
It could be great if you had some additional shipping options just for documents. Price was slightly high for this type of stuff.

Date of experience: July 9, 2022
Australia
1 review
0 helpful votes
Follow Michael P.
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The service has been a big help in getting what I need.

Date of experience: July 9, 2022

Very pleased with service
June 21, 2022
Previous review

Very pleased with service

Date of experience: June 21, 2022

Well, it was a bit expensive but you guys did do your best to bring the price down so it's really not your fault.

Date of experience: June 2, 2022

Great service
April 4, 2022
Previous review

Great service

Date of experience: April 4, 2022
Australia
1 review
0 helpful votes
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Great company to do business with and very respectful to customers

Date of experience: July 8, 2022

So far the consolidation has been easy but I would...
March 31, 2022
Previous review

So far the consolidation has been easy but I would like the think the the $25 charge for consolidation there was a picture of the completed consolidation and open box before it was sealed. This would give me reassurance that the goods had been packed as per my instructions

Date of experience: March 31, 2022