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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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From ordering, confirmation of measurements, and when the dress arrived, it was all fabulous! The dress turned out perfect for my daughter's prom! Highly recommended Stacees for any occasion! Very grateful all worked out well. Thank you so much
We ordered a dress for an event on May 4th, with an arrival date of April 28th to May 1st.
I hadn't received updates in a week and reached out, 3x to get a confirmation on the arrival date. I reiterated that the Prom was May 4th and the arrival date was guaranteed between 4/28 and May 1st. After my 3rd email, they replied "Your dress will arrive sometime between the 8th and 15th!" As if they had disregarded the event date. Communication is extremly poor, I have no idea about the qualify but they don't follow through on arrival dates, with special event dresses, this is an important piece.
This company is based out of China, not the UK as is indicated on their website.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
No worry about the order, it was shipped today, you can get the dress within several days.
Best Wishes
Stacees Customer Service Center
This was my first time buying something like this. My daughter fell in love with this dress for her senior prom. We did a custom size order and the dress was perfect. Quality was amazing. We were very impressed. Shipping was on time. Would definitely order from here again.
Dear Cori,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I love that they ask for measurements and make the dress to your exact specifications. So many times when ordering online, you don't know what you will get. My daughter's dress fit perfectly. No alterations needed.
Dear Rachel,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dear Allie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress is well made (quality) and it fit as if it was tailored especially for my daughter. Service was great and we would purchase from Stacees again.
Dear Natasha,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Excellent quality, service, delivery time. My daughter's confirmation dress was stunning and fit perfectly. This was my first purchase and I couldn't be happier. Thank you so much!
Dear linda,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
It came two day after expected date but it was after Easter Sunday so I under stand it being delayed thank you
Dear Linda,
We are sorry for being two days late and hope you are satisfied with our dresses. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress came in and was as beautiful in person as it was online. The quality is great and we are very pleased.
Dear Chantell,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
We had great experience and dress fit well! Quality was nice! I was super worried and ended very happy! Will order again
Dear Elisa,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter absolutely loves this dress. She saw this on the website and wanted it for her prom. It is absolutely stunning! She told her friends where she got hers at and they've also bought dresses from here as well.
Dear Jacquelynn,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We absolutely loved it. Fit perfectly, beautiful color, perfect fabric and exactly what my daughter wanted.
Dear Danielle,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We loved the dress. Received sooner than expected and fit perfectly.
I loved this dress! It was so cute I got so many compliments and the price is amazing! It came a bit wrinkled so I would recommend hanging it up in your bathroom for a few days to let the steam from your shower naturally steam it. Also, no bra is required. I couldn't have asked for a better dress!
Dear Amelia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
We had a great experience of ordering the perfect dress to fit just right, fast shipping and great quality!
Dear Becky,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We received the dress in an exactly the time that was expected. It came perfectly packed, looked just as described as the online picture, and the custome fitting fit my daughter perfectly. Thank you
Dear Kelly,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter's prom dress was amazing! It fit her like a glove and was so beautiful! Thank you so much!
Dear Colleen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Simply gorgeous was the largest response of friends and family to my daughter Morgan wearing her prom dress. The process to order was simple and the dress arrived at the time it said it would. We were very pleased because it was also in our budget. Thank you!
Dear Makeda,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter loves the dress. It is so much nicer in person. Excellent service and a great shopping experience overall.
Dear Michelle,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress is absolutely beautiful and with custom sizing it fit my daughter perfectly!
We love the dress! Just what my daughter wanted!
Dear Christy,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The dress is beautiful and fits according to the size! It came when it was supposed to and looks just like the picture!
Dear Lanie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center