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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Beautiful dress which arrived much quicker than expected. Communication with Stacees was excellent and they were very helpful.
Was worried when l purchased this dress. But when it arrived it was perfect for my Granddaughter. She looks like the princess she wanted to be. To my mind it was half the price of the dresses in the prom shop. Just remember to check the size guide not the dress size when ordering.
Dear Anna,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Dress was not what was pictured when purchased and had to pay extra money once received because the arms were humongous.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Shopping wa easy! My daughter knew the style she wanted so we narrowed it down and made the purchase.
Dear Tiffany,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Quick shipping and very helpful customer service. Thank you
Dear Cecilia,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I purchased 2 dresses this school year. Both dresses were perfectly sized and arrived in time. My daughter was so happy with both dresses!
Dear Jennifer,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Super easy and enjoyable + I know I can trust Stacees. My daughter loves the dresses
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Dress fits perfectly, very happy with purchase, looking forward to formal and my daughter and the dress shine.
Dear Rhaelee,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The hardest part of shopping Stacee's dresses is choosing a style. Ordering is super easy! Stacee's makes it easy to track your order as well. Last year, I ordered my daughter's prom dress customized with her measurements. The dress arrived ready to wear and fit perfectly! This year (due to needing the dress fast) I ordered the size closest to her measurements. I am confident that she will have a great experience with the quality and fit.
Dear Ekesha,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The experience of getting a dress for my daughter's Junior Prom was great. Customer Service was extremely helpful in answering my initial questions, the process was seamless and the dress was perfect. She was thrilled!
Dear Scott,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Very helpful when sent email to track package. Received package and it was great!
Dear Lindsey,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
A beautiful, fashionable, custom-tailored junior prom dress for under $150, shipped to the US from the England? Yes, please! Sure, you can spend countless hours hunting in local stores for a beautiful dress, but once you find one you like, will it fit perfectly? Unlikely. Then you're stuck paying extra for alterations. Save time and money and get it right in one shot by buying custom-tailored from Stacees! In my daughter's texted words, "dress was absolutely amazing!"
Dear Eric,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was perfect. The quality was amazing, wasn't wrinkled or anything taking out of the package. No snags or strings, fit my daughter perfect!
Dear Candace,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered my dress and it arrived just like the photo! Super pleased with my experience
Dear maleiah,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Was able to cancel an order made by error with no problem yesterday
Dear Rosa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress came quickly, measurements matched so dress fit great. Very pleased
Dear Alissa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Not very satisfied. There is an open seam in the back of the dress.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great experience! Beautiful dress.
Arrived on time! Will order from this site in future.
Dear Jessica,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Easy to access, able to see the different types of dresses, colors and the chart size was very helpful
Dear Marie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The website does not update their shipping and returns are impossible.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center