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Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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They contacted me to make sure of my measurements so the dress would be tailored to fit me. I love this company!
I didnt see how to care for the dress. But ordering was easy.
I am very excited to wear the beautiful wedding gown custom made!
Dear Susan,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Great selection of dresses to choose from for the occasion.
I ordered a dress from here for my daughter's prom. It doesn't fit, is not good quality, and the return process is a nightmare. They've emailed back and forth with me over 10 times trying to negotiate with me to "keep the beautiful dress they made me." I'm only getting 70% of my money back and paying a ridiculous return fee. DO NOT BUY FROM THIS SCAM STORE!
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We aim to provide comfort, quality, and satisfaction with every order, and I would welcome the opportunity to make things right. Please feel free to reach out so we can assist you further.
Great selection of dresses. The process was smooth and easy. Got my dress when it said it would arrive. The dress was so adorable.
Thank you so much for sharing your positive experience! We’re thrilled to hear you felt confident and cared for. If there’s ever anything we can do to make future efforts even better, we’d love to hear your thoughts.
Very happy with the commination and the updates about my dress, I was a bit worried about ordering online but my dress was just perfect and beautiful. It came before the estimated time thankyou so much Stacey's I would highly recommend 😊
Dear Tracy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress arrived in good time. Fits very well and looks like it did in the website. Was able to give exact measurements. Good customer service and responded promptly to any queries.
Dear Marie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Was sceptical as some negative reviews but I'm really glad I went ahead. The dress is gorgeous, really beautiful and well made. I couldn't be happier with it.
Dear Stephanie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I bought this dress for my senior prom and I can't wait to wear it! It's so beautiful, so gorgeous, and fits perfect, I got a size 6. Amazing dress. It even came earlier than expected.
Dear peyton,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The ordering process was good, the dress arrived quickly and looked as advertised. My only issues where the filtering settings don't always work right and upon arrival one of the sleeves (off shoulder) was sewn on upside down. It wasn't super obvious I probably wouldn't have noticed if I didn't have experience sewing and making very detailed projects (in other words were I less artistic). No one else pointed it out and like I said it was a minor mistake, the dress fit well and that was my only real issue.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered this exact dress previously and it came in early which was great but was too short by about 10 inches. I'm not sure if I measured wrong during the custom measurements or what happened. The dress was beautiful but we are PRAYING a new one comes in on time for prom.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
My daughter was absolutely stunning in her emerald sequence dress that fit her body perfect. It was adjourned in emerald squence and lace with a significant spilt. Further, the dress came with breast pads which made it much easier and comfortable to wear the dress.
Dear colleen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I am returning a previous dress that did not work for me, hoping these two are available!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
0 stars! Wish I had read the thousands of reviews prior to ordering. Although website looks legitimate and they say returns are accepted if not satisfied - this is not true! Same as everyone else, ordered a dress, standard size and was not happy with look and quality. Dress was $136, followed return request instructions and they came back with offering to credit me back $30 and not return. Back and forth, still have not provided me with return address. Somehow, every dress on website has 5 star reviews, they obviously remove any negative reviews, as there are thousands available with a quick search. Total scammers, all complaints are the same, offer a fraction of cost, won't let you return. Unsavory business practices and false advertising. DO NOT ORDER from Stacee's and tell everyone you know
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Could you give us your order number? Thank you very much.
Best Wishes
Stacees Customer Service Center
The dress fit perfectly. The color and material were good quality.
Dear Ashley,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Was a bit but off with some of the reviews, but didn't need to worry got my dress with in the time stated, happy with the quality of the dress and price I paid, fits perfect as I got made to measure, would use site again
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
First of all this isn't a scam page, I did have my doubts like all overseas pages. But no dress was amazing, quick postage less than a month to nz, comes in a cute wee bag, wrapped up. Material is lace n satin. Perfect fit. Beading n corset amazing it looks stunning on. So worth the price. Definitely recommend to all.
Dear Sarah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The formal dress l choose was emerald green was it was absolutely gorgeous. The sequence fabric was glittery. I had alterations done for the length since l don't wear heels. I wear an 18 and went up a size 20.
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress is perfect and fits lovely. It did come with a few minor things like needs a few stitches at the back and a couple beads/ sequins need sewing back on but overall really pleased
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I love this website because of the size, color, and style range, as well as the prices. I'll definitely be buying from here again. For some of the dresses, make sure you size down buy a size or two!
Dear Jamakah,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I liked how it showed all possible colors for dresses.
I bought this dress for my ty ball and it was stunning. Looked even better than the picture and fit like a glove. Customer service were wonderful and so much help. 100% buy from them x
Dear Maisie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear debbie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center