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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered a long and short dress for my daughter's sweet 16 and she loved both the dresses
My order was returned to the sender due to invalid address. I have emailed and tried to chat to have the order reshipped but with no response.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Wanted a flow chiffon scarf drape to match dress and already owned dress from stacees
Dear Trina,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I placed my order online, a little nervous bc I have never ordered a formal online and also it was for my daughter's prom. The dress timeline was correct! I received the dress on time and it was high quality, fit beautifully and was absolutely gorgeous!
Dear Brandy,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Someone initially contacted us to confirm the size of the dress.
Dear Caitlyn,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Exceptional quality. So happy with purchase. Wish shipping was quicker. Very happy with experience over all.
Dear Sabrina,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Ordering was fine but I need need to return it because it did not fit as expected
Dear Nancy,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
No problems. Loved the dress. Give yourself a few weeks with shipping.
Dear Adrianne,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
So far so good. We hope the dress fits and is what we expect from the pictures. Thank you!
I bought my daughters prom dress from stacees, well wot can i say its beautiful, perfect fit, i would highly recomend anybody to buy dresses from stacees.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Amazing experience with this fab company. They double checked measurement before making dress and kept me updated. Fast service too and an absolutely gorgeous dress 😍
Dear Sarah,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Beautiful dress for my sisters wedding! I am her bridesmaid and have order numerous dresses from different sites and wasnt satisfied with any until my mom sent me this shop. I ordered a dress using their size chart and upon ordering they reached out to me to ask if my measurements were true to their chart on the sit. Some of my measurements were slightly different so they asked for me to send it to them and they would take care of it. The dress came fitting like a glove and it was packaged so nicely! I am so excited to wear this for her big day
Dear Tatiana,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
It was very great. Good quality dresses. Sizing was a bit off so I needed to re order a dress.
Dear Yasminne,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I had a sizing question about a specific dress and they kept transferring me to different departments when it was really just a simple question about cup size.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I appreciate the attention to detail and how pretty the dress was. Great quality.
Dear Cynthia,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Beautiful dress made really well really good quality would definitely use again, had no issues at all
Dear Sarah,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
It was a great experience and easy to take measurements and they made the dress to fit my daughter perfectly.
Dear Danielle,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
It was great, but I didn't receive my $5 off for being a first time customer, so I was a little bummed.
I did my measurements wrong and v they caught it and corrected it with me before making the dress.
Dear Karen,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I ordered the custom-tailored prom dress and it fit perfectly, no further alterations necessary.
This was a beautiful dress and fit perfectly! It's the black one in the picture. SM0827054019
The dress was beautiful and fit perfectly! It's the solid black one in the picture.
The dress was exactly what I ordered. Great quality and timing.
Dear Tiffany,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Product took forever to be delivered, and then had issues with sizing and then couldn't return the product. Not best customer support
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I went by measurements on site and went up a size and it was still too small.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Arpita,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center