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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Absolutely loved the dress we ordered for my daughter's senior prom. It fit her perfectly, and was super comfortable. The material was stretchy but thick and substantial. We measured her carefully and ordered the dress in emerald color size 0. She is 5'8" It also shipped before it was promised. Will Definitely order from Stacee's again.
The dress came and it should be light pink, but it is lilac.
Very disappointed. Took forever to ship.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
We needed our dress in less then 2 weeks and you guys made it Happen
Dear Holly,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Ordered wrong dress and customer service was very helpful.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We purchased prom dress, customized it. It fits perfectly. Got a lot of compliments! Online customer service is super efficient. Highly recommend!
Dear Michelle,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We found the dress and hope to receive it in great quality!
Great experience- love our dress! My daughter is thrilled to wear the dress to prom.
Dear Danielle,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Ineeded to return my previous purchases. Stacees were very quick to reply to emails, give me returning options and start my return ticket.
Dear kathryn,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Great experience! Shipped and received when promised! Absolutely Beautiful Dress! Sized perfect! Color as pictured!
Customer for life💕
Dear Alice,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Beautiful selection and I found a coupon online for 10%off wonderful!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I loved the color of the dress and look but it didn't fit so I'm ordering another a size up
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered my daughter's prom dress and it was tailored well based on measurements and the color. Then I ordered 3 bridesmaids dresses and 2 fit my daughters well but the color was brighter than what was described and pictured while my dress didn't fit well despite sending in proper measurements and my dress color was completely off. I don't look like I belong in the same bridal party.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered the dress for my niece who lives in a different country. She sent me the measurements. The dress arrived within the estimated time frame. We were worried that the dress might not fit right because we ordered it online, but when I brought it to my niece and she tried it was absolutely perfect. It looked like it was made just for her, fitted perfectly, and was well made. She got so many compliments and questions where she bought it. My niece looked stunning in the dress and was so happy. It made me very happy too, that I could give her a perfect dress for her graduation prom.
Our dress for homecoming arrive just as shown in the picture online. It is stunning to see the lease. Very beautifully made and well fitting per the measurement guide online.
Dear Paige,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dresses are great, but don't buy multiple dresses thinking you can try them on and return what you don't want, even if they are unworn. My dresses were unworn with tags attached, but retuning is not an easy process, and in the end I have 3 dresses I can't use.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Make sure you have your measurements correct. I loved the dresses I ordered but one dress was far too big. You can't simply exchange it. You are offered a quarter of the price in exchange for keeping it because the price of sending back is extremely expensive.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered two dresses around this same time last year for the same event we will be attending in June of this year. The Shipping Department screwed up the address, which in turn caused a HUGE delay in our order arriving. One dress, the dress we selected for my daughter, barely showed up in time and the second dress wound up costing me an ADDITIONAL $80 (for material costs) because it was evidently "damaged beyond repair" in its return to the company, and it arrived three weeks AFTER our event date. To say I was displeased would be a gross understatement.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The dresses are exactly as pictured and are high quality. Perfect for important events
Dear Sarah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Ordered a long and short dress for my daughter's sweet 16 and she loved both the dresses
Dear Arpita,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My order was returned to the sender due to invalid address. I have emailed and tried to chat to have the order reshipped but with no response.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Wanted a flow chiffon scarf drape to match dress and already owned dress from stacees
Dear Trina,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeni,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center