SquareTradeReviews 419

I only gave 1 star because I had to. This is the worst company to deal with if you file a claim. They give you the run around and you will spend hours and days trying to process your claim. You will get disconnected multiple times. They will put you on hold and talk to the " team" whatever that means. I had a policy I signed for that stated 4 claim maximum. I put in a claim and it took about 20 hours ( I'm not exaggerating) to finalize the claim. I was told I had only 3 claims left if anything else would happen to my phone. Well I cracked my screen... now 5 hours later ( again not exaggerating) I am told I have maxed out because they replaced my phone already. No where in my original contract did it state there was a once replacement. It stated only 4 claims no money value mentioned. They are an awful company to deal with. I have never wrote a negative review before but this company is that bad. Please save your money and time get insurance else where.

Spent in excess of 2 hours on the phone and online filing a claim, uploading pictures and multiple follow ups. Our Samsung oven is losing it's finish and the rough edges are sharp. Words like cosmetic, manufacturer defect, and other language gets them off the hook. They lost the claim in process and I had to call back and follow up. Don't waste your precious money or time! I will never use Allstate again for anything. It's pretty much a scam by time you read the fine print. Consumer Reports is right - don't spend money on any extended warranty. Now I know why.

Don't waste your money on this cell phone protection plan. They will drag out the process leaving you with nothing and a broken phone. Allstate (not in good hands). So glad my home and auto insurance is not with this pathetic company. The glass screen was separating from the back of the phone and a green line lighting up the length of the screen. Spent hours uploading documents and sending emails. They take at least 24 hours to respond to each email leaving me without my phone service for more than two weeks. They have only enriched themselves on my over $560 in total in premiums and have not made me whole or offered any kind of payment. Allstate/SquareTrade is a joke. They should be ashamed of their treatment of policy holders.
Angie McGrath

All good with taking your money. But when it's time for a claim they will not honor it. They will tell you to use a local shop and they will reimburse you. That's the trick. Then they will give you the run around for weeks finding faults with your receipt and saying the claim is being reviewed. But that check will never come. I've been waiting a month to get paid for a phone repair.
If you bought their warranty you better go get a refund while u still can. If you still can.

If I could go below 1 star I would. They're difficult to reach. The online process failed completely. I had to call in and spoke with Jess. I requested a replacement battery for my laptop, but was pushed into a cash payout that will not cover the cost of a replacement. I was told that a replacement would entail sending in my battery first, and leaving my system battery compartment exposed for 2 weeks while a replacement is found and sent out. In addition, filing this one claim cancels this 3 year protection plan 2 years in. I have other devices still covered under other SquareTrade plans, but will never purchase another protection plan from SquareTrade again going forward.

I purchased a warranty for an amazon fire TV. I returned the TV and requested a refund within their return policy. Well its been over 2 months I still have not received my refund yet. The CS representatives keeps saying the refund will reflect on your credit card in 5-10 business days. I've been told that now for the past 4 weeks by multiple SquareTrade CS representatives. Do not trust this scam of a company.

Okay my tv screen cracked and an agent and he told me that it would be repaired. I was lied too. I will never ever buy.

They never sent an email. Wrong insurance for the item. They said they would refund but didn't. They blocked me! EBay said they couldn't help even though they recommended this service. I didn't even get a letter in the mail. If you want to be stabbed in the back, just say hello to Allstate SquareTrade insurance!

Ok so I purchased a 75 inch TV from Walmart a year ago, I added on insurance for an extra $100.so a few days ago our Tv just went out. So I filed a claim with the company. Was told to send a video of the problem. I sent a video of a black screen with sound. They said give them a business day. I give two business days n called back. The customer service rep say it don't show the problem. I had to tell her that's the problem my screen is black with sound she say aww okay it say the back light went out. How do I suppose to know what's wrong with my big $#*! 75 inch tv that's mounted on the wall. So they said one more business day remind you today is Thursday so I've been without a tv for 4 days n will be out for 3 more days so far

SquareTrade insurance is a scam. Purchased at target have my box and recipe return within 30 days. Full refund target. Yay. Be warned.

Better idea metropcs is way better get the insurance there and the phone.

HSN sold me the product and talked highly about the extended warranty. I bought it. Product had a problem. Square Trade said Sorry, not covered! HSN said it should be, but they cannot tell them so. DO NOT WASTE YOUR MONEY ON SQUARE TRADE!

My tv quit last Thursday. I have taking pictures explaining to them what the problem is. They keep emailing me with other demands I have to do... Can't get through to them that I cannot change the inputs. They want pictures of each input and the picture on the tv... It is the same no matter what input is connected... I will never buy another warranty from them. Why am I required to diagnose my tv's problem I am not qualified to do that... Tv was purchased May 1st 2020. Cannot download From Subject Received Size
Sam's Club SamsClub.com order confirmation 5/1/2020 95 KB

The manager Faraz was the ONLY thing positive in what I have experienced over the last week and a half as I tried desperately to get my claim handled. It was seriously the worst customer service experience of my life and I'm not just saying that. Review my account and the notes. Was sent a replacement phone that was not compatible with my cell phone provider even though they specifically had me pick a phone that was compatible. And then it took me OVER a week to remedy the situation. Nearly 2 weeks without a phone after purchasing a policy that guaranteed next-day replacement. Almost a comedy. Not a single person (dealt with 9 people total) kept their promise or followed through on what they told me would happen. Then each next person would tell me "well I don't know why they told you that - because that is not our process". Faraz finally took it upon himself to recognize the ridiculous nature of what I had been through to make it right. I would NEVER recommend this as an insurance option, and I'm in the process of looking for a new insurance option for my family's 4 cell phones. I'm available if you would like more details.

I been a great customer to Walmart and SquareTrade. I am very dissatisfied that you claim that I will receive a 150.00 check in so many days. First of all, I paid 169.00 for my furniture. I started this claim on the 9th and had all kinds of misdirection's and problems. Instead of my money going back to my payment method, they say a check for 150.00 not what I paid, but 150.00 is offered and it's in a check form which supposed to be sent after some review, then it will take 5 or more business days. I have cancelled my other protection plans because I don't plan on using this service again unless I see improvements. I have not had this problem in the past when my fireplace stopped heating my room. They issued me a reimbursement of what I paid and delivered that payment to my payment card.

800 number for squaretrade says to file all claims on line. Web site does not work to file claims, terrible web site.
When I finally got a hold of somebody, they did not speak good English and they Gave me conflicting information about how they are going to make good on my claim.

Now they are delaying me again by asking for more information which they already have. Lousy claim service.

I canceled my purchase right away on the digital insurance but I didn't ever receive it and because I made the request right away I should have received a refund because I didn't get the product but no SquareTrade you don't need to get a product you don't need to receive anything watch your back carefully SquareTrade is Devious they have 1/4 negative feedback this month alone other people not even receiving their insurance the only reason I bought this insurance this time was I thought it was through Allstate because it said Allstate and I was like that's a different insurance company maybe I can trust it nope it is straight through square trade and you get nothing it probably won't even cover my cameras because my cameras valued at over $3,000 and this insurance only covers cameras worth $700 do not buy from them I repeat do not buy from them they don't have any customer service they said that they would reply guaranteed within 5 days I only had a bot send an automated message to me that was it watch your pockets with these guys

I bought the extended warranty through Walmart. My treadmill completely stopped working. Have a factory repair tech come out 7 times to fix it. He couldn't. They sent email (attached) stating they agreed it couldn't be fixed. So instead of paying to replace it or replacing it they came up with all kinds of reasons why the repair tech wasn't qualified to repair it, said they couldn't verify his number, couldn't verify it was broken etc etc etc. Came up with excuse after excuse why they closed my claim. Biggest waste of money ever. Stay far away from square trade.

Horrible! Jump through all the hoops to file a claim, but then nothing. Just sits there ans theres no contact info - no way to talk to anyone to find status or why it's been weeks with nothing happening