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Instant access to millions of criminal, sex offender, marital records and more with SpyFly. Find out the truth about anybody.
SpyFly Reviews Summary
SpyFly has a rating of 4.5 stars from 7,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpyFly most frequently mention great app, good info and phone numbers. SpyFly ranks 3rd among Background Check sites.
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I have been using it for months now and am loving it. It meets my expectations and its a good price. Yes sometimes the info is off but it only pulls whats on the internet. Id say 95% of the time the info is spot on and I have learned a lot of stuff I never knew about a lot of people. I love Spyfly!
Whatever they say on the website is a lie. Whoever's thinking to this give this a try, shouldnt! The information available on their website is misleading including the part about free trial? I was charged TWICE. The customer service was pathetic and not at all helpful. Although got my money back, but the whole ordeal was rather tiring to say the least. Chose Xnspy after this and it was a satisfying experience that too, with very good customer support service.
I can not get an e-mail to reset my password... I think they changed my password because I had the same one for to long...
Hello Randy,
We are sorry to hear you are having trouble accessing our website. We would be happy to assist you in this issue. Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction.
Thank you
SpyFly Customer Support Team
They dont any information that you are looking for. Its a carefully planned tactic that entices people into spending dollar after dollar. By the time you figure out that the information they are providing is inaccurate, you have already spent a few dozen bucks. DONT BUY THIS! I tried xnspy.com after this and they are quite reliable. Theres a support team to help you out and they even have a decent refund policy.
Hello Louis,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. One thing that you should be aware of is that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for may not be publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system so it’s possible that your data is not available yet. For some people this is a good thing because negative information might be difficult or impossible to find. It's also possible that someone could have suppressed (had removed) information from being publicly available.
Also, our service is offered on a 7-day trial period and our system only allows one trial per person so you should not have been billed more than $1.00 until the trial period ended. Were you billed $1.00 on multiple occasions? Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction.
Thank you
SpyFly Customer Support Team
Looking myself up, I find I have a criminal record in someone else's name I never heard of.
The employment records say I, my father, my co-workers who worked in state and federal jobs and private businesses are all said to not have had jobs.
Some of the arrest records have garbled numbers or letters on the part to tell what the arrest was for.
Dates of moves into and out of an address are mixed up.
Someone I never heard of was supposedly living at my parents house only they lived in. My stepmother is listed as having lived in my house, which she never did.
Hello Carolyn,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. One thing that you should be aware of is that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for may not be publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system so it’s possible that your data is not available yet. For some people this is a good thing because negative information might be difficult or impossible to find. It's also possible that someone could have suppressed (had removed) information from being publicly available.
Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction. If there is any incorrect information listed on our website, we are happy to have it removed.
Thank you
SpyFly Customer Support Team
I, m not happy with a report tonight.Its not worth two dollars, i, m sorry. I tried to call the number, it didn, t ring. My email is *******@gmail.com
Hello Debbie,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. One thing that you should be aware of is that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for may not be publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system so it’s possible that your data is not available yet. For some people this is a good thing because negative information might be difficult or impossible to find. It's also possible that someone could have suppressed (had removed) information from being publicly available.
Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction. I do show that you were able to call in and speak with a representative, the call does appear to have ended with a mutual resolution reached but please contact us if we have not been able to do so.
Thank you
SpyFly Customer Support Team
I tried Spyfly myself and found it way behind in their information. I had to
Tell THEM it was old and not updated.
Hello Ruby,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. One thing that you should be aware of is that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for may not be publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system so it’s possible that your data is not available yet. For some people this is a good thing because negative information might be difficult or impossible to find. It's also possible that someone could have suppressed (had removed) information from being publicly available.
Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction.
Thank you
SpyFly Customer Support Team
I contacted SpyFly the day after the first payment was pulled out of my bank account. They listened to me. I explained that I would not be needing the service. They offered me several different offers. All sounding good. I don't need the service. They refunded my money right away. They say up to 10 days, but I had my money back in my bank account within 24 hours. The people were very nice to speak with. Do you find this odd? I do too. But that is how it went, and I am very grateful to get my money back. I did pay the 2 dollars. And it was worth the 2 dollars to do my quick search.
Hello Clair,
Thank you for sharing your experience with customer service department. Please let us know if you have any questions, especially about anything you may have considered odd in this interaction.
Thank you
SpyFly Customer Support Team
Hey, people! If you want a good service, you have to pay good money... To me spyfly would be better if they decreased the price...
Hello Dave,
Thank you for sharing your experience!
Thank you
SpyFly Customer Support Team
STAY AWAY! The website is a total crap shoot, and a major scam! The information that was initially provided looked pretty promising, but when you use the "free" trial, the results are very limited and disappointing. There was also a lot of incorrect information that I came across in my searches. I decided to give it a shot because I figured I wouldn't be losing anything with a free trial... I was VERY wrong! I hope someone can find them a dictionary because it is evident they do not understand the meaning behind the word free... I was promised a free trial that would not charge anything to my card if canceled before the deadline. It did NOT turn out that way. I cancelled my membership within 48 hours of signing up (which was a battle of its own) while dealing with rude employees, "technical difficulties", and waiting on hold forever! Even after I was disappointed by those results, I would have been perfectly fine moving on with life, until I noticed the $30 charge on my account... and when I tried to resolve the issue, my account was not recognized, I was on hold for extended periods of time and patronized by the customer service employees. I was told my account was not charged at all, even though I was looking at the statement in front of me. They did refund most of my money and I was willing to yet again let it go because it was my fault for thinking this wouldn't be a scam. All was fine until I received ANOTHER $30 charge on my card... I hope nobody else has to deal with this crap-tastic service because nobody should have to waste HOURS of their time trying to correct the unauthorized charges and mediocre search results that will result from a "free trial".
Hello Kaitlyn,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. We apologize for any confusion but our site is not offered for free. Our service provides background check and public records nationwide; the service we offer allows our customers to perform unlimited searches and reports. Our company offers the service for a 7-day trial period but then does renew at our monthly rate unless cancelled.
Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction.
Thank you
SpyFly Customer Support Team
Its a freaking joke it says free but at the end they want money really people need to stop found this
Hello Ruby,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. We apoligize for any confusion but our site is not offered for free. Our service provides background check and public records nationwide; the service we offer allows our customers to perform unlimited searches and reports. Our company offers the service for a 7-day trial period but then does renew at our monthly rate unless cancelled.
Please call our friendly member support team at 800-831-9235 and we will make sure to resolve this situation to your satisfaction.
Thank you
SpyFly Customer Support Team
My husband used my card for the $1 fee for "FREE TRIAL", I emailed this company & clearly wrote that my card was not to be charged. In bold I said "YOU ARE NOT AUTHORIZED TO CHARGE MY CARD! Of course they did anyway & now I have submitted a CHARGEBACK. The limited information my husband received for the multiple back ground & people searches revealed only public information, and possible relatives (same info in the whitepages), and the information on me is not even me, (wrong person) and the wrong persons associations are linked to my family! What a joke, don't be scammed, save your $1 because it really will turn into $100's of dollars.
Dear Kimberly,
We are sorry for experiences and welcome the opportunity to resolve these issues. We do apploigize for the confusion on our terms but we do not offer a free trial of our service. The offer for our service on our website is a 7 day trail that does renew at a monthly rate unless cancelled. Cancellation can occur 24 hours a day, 7 days a week via our automated system and our customer service department is available at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We are always happy to help our customers. Please give us a call as we would love to resolve this situation to your satisfaction.
SpyFly Member Support
I cancelled and I want my money back and all you can offer is half of the money! Sorry, but that is a joke! And there was no way it was near the seven day trial period.
Dear Melanie,
We are sorry for experiences and welcome the opportunity to resolve these issues. We do offer our service on an 7 day trail basis and it does renew at a monthly rate unless cancelled but no monthly billing would ever occur until the 7 day trial period had expired. Cancellation can occur 24 hours a day, 7 days a week via our automated system and our customer service department is available at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We are always happy to help our customers. Please give us a call as we would love to resolve this situation to your satisfaction.
SpyFly Member Support
I signed in, paid $1, looked up what I wanted, then canceled my subscription. While some of the info was not completely accurate, most was. Customer service was great.
When you say it is free, why the $2 charge at the end of search? That isn't FREE then is it? Look at all these bad reviews too - WOW
Dear Rosealee,
We are sorry for experiences and welcome the opportunity to resolve these issues. We do offer our service on an introductory trail basis and it does renew at a monthly rate unless cancelled. We do allow everyone to run search on our site to determine if the public record they are looking for is available. Once the consumer is able to verify the record is already on our site, they are then able to register with the piece of mind the record they are trying to locate is already present on the website. We would be happy to further explain if that is not clear, our customer service department is available at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We are always happy to help our customers. Please give us a call as we would love to resolve this situation to your satisfaction.
SpyFly Member Support
I cannot log into my accounti also want to make sure you do not deduct anything from my visa account sue to the fact i cannot cancel
Have tried to reset password more than once you will not send to my email. *******@att.net
Hello Flaudine,
Thank you for taking the time to comment; we show that your account has been cancelled since December but would be happy to provide you assistance in utilizing our service. Please give our customer support department a call at 1-800-831-9235 and we will be happy to assist you.
Thank You
Spyfly Member Support Department
Your company told me I'd get an email stating our phone conversation (last week) saying you would cancel (again) the membership. I have received NO email AND you debited my bank account today, and I am tired of reading how you do this to everyone - let alone me.
I demand a refund of the money you took from my account yesterday, then CANCEL my membership once and for all.
Hi Mary, thank you very much for your thoughts. We are sorry to hear you are not satisfied with your SpyFly experience and encourage you to reach out to us so we can take the steps to resolve this situation to your satisfaction. Our support team is ready to speak with you at 1-800-831-9235 and are available from 5 a.m. to 9 p.m. PST 7 days a week. We look forward to assisting you.
I called to cancel my membership & the male on the phone claimed to be a supervisor. He was extremely condescending to me, repeatedly tried to sell me a membership, despite me repeating myself to not sell me anything & to cancel my membership. He then said, "oh, so I think you say you want to cancel your membership, is that correct!?", after I said it 5 times! Extremely rude, unprofessional, belittling & condescending! Avoid this 'business'!
Hi Brandy,
We apologize that you received less than satisfactory customer service when you called in. Please reach out to our support team so we can help you resolve this issue. Our team can be reached via email by sending a message to [email protected] or by calling us at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We appreciate your time and look forward to assisting you.
I cannot get into my account and can't get anyone to respond.
Hi Brenda. Please reach out to our support team so we can help you gain access to your membership. Our team can be reached via email by sending a message to [email protected] or by calling us at 1-800-831-9235 between 5 a.m. to 9 p.m. PST 7 days a week. We appreciate your time and look forward to assisting you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
We are sorry to hear you had a negative experience with our website. We would be happy to assist you in this issue. One thing that you should be aware of is that our site offers a free search to determine if the individual being searched is present on our site. Please call our friendly member support team at 800-831-9235 and ask to speak with a supervisor. We will make sure to resolve this situation to your satisfaction.
Thank you
SpyFly Customer Support Team