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I ordered 2 column apple trees, listed as avail., need 2 different varieties to pollinate. I get email that one is not available anymore, I wrote back to cancel the other tree, but they sent out 1 at the same time they send me the email. I was forced to order another tree. 2 weeks later I get 1 tree, packaged upside down. Tree has sick leaves and a broken top. Surprisingly I got my second choice tree a couple of days later, packaged correctly, but with the same results as the 1st. 2 days later I get another unexpected tree. Springhill nursery said they would credit it back the money for the unavailable tree, no talk about a replacement. This tree was strong, healthy, but broken in half in 2 spots. Too much money spent and Springhill nursery is quiet. 0 stars.
I can't tell you how perplexed and disappointed I have been with my order from this company.
The first part of the order (dormant root balls) arrived when we still had two feet of snow on the ground- way before they should have reasonably been sent. I had no-where to put them, but did my best by potting them up in the garage, and will now have to transplant them again. A month later, neither have thus far shown any signs of life.
The second part of my order, a clematis, arrived after a circuitous route through the midwest after leaving Ohio, traveling for ten days to reach me in Chicago (?) After its rigorous travels it arrived yellow and dry, quite spindly, and the stem was snapped. I would consider the plant a "seedling" at best. I planted it anyway hoping that it would come up from the roots. No signs of life yet,
My third delivery arrived on Saturday, gloriosa lily bulbs, cavalierly thrown into a plastic bag with no protection whatever. They did not survive the rigors of the US postal systems so unprotected, and are smashed mush.
The items I chose were interesting things I can not get at the local garden centers, and so I purchased from Springhill although their prices were at a premium from what I can get locally. But I'm going back to the local garden centers going forward.
I contacted Springhill, and have received no response. I might have just as well flushed that $100 down the toilet.
Don't just walk... RUN!
Wrong items sent. I spent nearly $200 on fall planted flowers and bulbs last fall none bloomed this spring. I wish I could give 0 star. They suck!
Processed my payment, failed to ship any product. Customer Service refused to cancel order and process a refund. The site is a scam.
I ordered plants to be shipped to the northeast. Every other online plant company uses zip codes and ships in spring. Springhill shipped plants in winter during snow season. I received my spring perennial plants during March snow season. I inquired by email for reshipment and they couldn't get my name straight even though it was in the email. I emailed several times regarding reshipment and they didn't give me a shipment date. I called their number (not an 800 number) because they could not give me information via email.
They have a local number but their calling center is in the Philippines. They can't even hire an American to answer the phones. An Ohio company won't even hire locals to answer phones.
I am still waiting for plants. Since I haven't gotten viable plants that could be planted I have no idea if the quality of the plants is as bad as their customer service.
I had to cancel most of one order (seven plants canceled) because the shipping date was delayed so long that it was too late to plant bare root specimens here. The bare root roses I did receive were shipped with no moist material around the roots (packing the roots with moist newspaper, moss or something similar is standard practice for growers), and they were slipped into in a loose, unsealed plastic bag, inside a shipping carton with no padding. The plants had advanced sprouting that was blanched from lack of sunlight, so they must have been held in a warehouse for some time prior to shipping. One plant had several roughly broken major roots that were clearly old wounds not from shipping. One of the broken roots was rotting. That plant never should have shipped out.
BTW, the only reason to not pack the roots with something to keep them moist is to save on shipping cost. Water adds weight. So the company would rather risk shipping compromised plant stock than pay a bit more to pack it properly.
Not happy. Not buying plants from this company again.
I have gotten some remarkably poor quality plant stock from Spring Hill over the years, but they always make the situation right when a customer complains. They will either ship out a better plant, or refund your money if the plant is diseased or not going to survive for some reason. So they get points to for that. But this year I succumbed to a SH email offer that, I believe, purposely misled buyers. In their promotional email they claimed they had a limited number of premium size bare root plants available. They were almost twice the price of standard stock, but the photos were promising. I ordered several, and they gave me an expected ship date. A few weeks after that date had come and gone, and I had not heard from Spring Hill, I look up my order in their website and see that all of my "limited availability" plants are backordered, by several weeks. So this was not stock they had on hand, and it was not stock that was limited availability. It's just normal bare root plants that they are ordering from the usual sources. The entire ad pitch was BS. I'll be interested to see what they finally send out, and whether it is in any way premium plant stock. I don't have high expectations at this point.
