Spring Hill Nurseries

Received part of my order and they seem fine. Second part shipped later. Good old FedEx delivered it somewhere else on 10-1-22. Now I called Springhill that same day. Ecplained it was not sent to me. They no longer had the items to reship. Asked for a refund, their answer, no we will credit your account. No, want a refund. After being on hold for 10 minutes, was told well, we will send you a check. Still no check. Told my husband that day they wouldn't send a refund. I was right. Just go to local nurseries. Lesson learned. Their first mistake is using FedEx. The second is not honoring their money back guarentee.

They did not send what I ordered and of course I had to wait six months for it to bloom to find that out. When I notified them of the error they gave me an instore credit instead of correcting the error and sending me what I ordered.
Why would I buy anything else from this company (even w/ store credit) if they do a bait and switch in fulfillment?

Ordered 3 perennials and I received 3 little twigs that never rooted. I wrote to the company and received a replacement certificate. Placed a new order over phone and tried to use my certificate. I was told that it wasn't valid. I asked to speak to a supervisor and was placed on hold. Never spoke to anyone again even though they had my phone numbers, address and email
Stay away!

I ordered buy 1 get 1 for $1. I received the most of the plants in late June way past the time for planting. Because I was. I. the middle of remodeling by the I got them I wasn't able to plant. Planted. Them in containers and they have died out. Then I received a bill charging.me full price for all. Since I'm on a fixed income trying.to find 183.00 is hard to do. I called customer service. And. They said they would send the concern up. Still waiting.to hear how much I haveto pay for plants that are dead/dying or to late to plant. I plant my annuals on mothers day weekend not late June.

I placed my order on 3/14/2022. I received notification that I would receive my order around 4/6-4/7/2022. It took a couple of calls complaining that I had not received my order and it was June. Late June my order came. I ordered live plants…they were dead on arrival. Done with this company. Photo is of pink mushy grass

I placed an order this spring, on 03/14/22 for $55.55 and the main reason for my purchase was this item "CLEMATIS AMARANTHINE #*******" which was not shipped until July 6th, nearly four months later!

Then, the item was shipped on 7/6 and was not delivered until 7/14 —> 8 days later! When I opened the box, I found a wilted plant and dead leaves in the bottom of the box.

I hoped that the plant may come back to life, but a week later, it is still as dead as when it arrived.

This whole order was a complete disaster. I received a dead stick. I sent a request to Spring hill to please send me a refund. Spring Hill responded by saying they do NOT offer refunds, even when the issue is a direct result of their negligence: "It is disappointing when the plant does not make it and I can understand that. Unfortunately, the item is not available for a replacement. Also, I am unable to issue a refund as per the company policy."

Do NOT do business with Spring Hill and their deceitful business practices. They are a RIPOFF!

One of the plants in the order became unavailable. Rather than shipping the rest when they need to be planted I ended up with iris and slow growing plants in late June with already 90F heat during the day and 75-85F at night. Some hardy iris will grow with 70F nights but most prefer 50s. It was not likely they'd go back to being dormant until fall so to keep light and cool loving plants alive I quickly ordered some grow lights, found a really big pot, and filled the bay window that has an ac vent below it. One was very slow to sprout but I did manage to save them all so far. The rest of the order only got worse.

1 bag of a mix of tubers was actually empty with nothing but the peat mix they packed them in. Out of the remainder of what should be very hardy species that are near impossible to collect, store, or ship wrong only 2 of 5 have shown any growth. 1 is growing well and 1 despite having leaves when planted is still about 2-3" tall for a plant that should be growing to 4-5' before the end of the year. They should be several feet tall with flowers by now but they apparently sat around not properly kept dormant and not being shipped for several extra months.

The backordered item was refunded but not for anything beyond what the plant was listed for on their website so shipping or tax was not included in the refund. They are willing to make me pay the shipping cost for their mistake but they won't do it in order to get the other plants out alive. Every other nursery I've dealt with would have gone ahead and sent out the other plants and accepted that selling more than they can get of something is their mistake. They would have accepted the cost of having to ship it separately when it became available or it would have immediately been cancelled with a full refund and probably some extra store credit or a discount code on future orders.

Along with the missing and dead on arrival plants this order probably would have ended up free from any other nursery I have ever used due to the low quality they sent out and inconveniences. Spring hill Nursery won't even refund the empty bags and dead plants they already charge more than most for. Don't bother gambling on this place. They have nothing you can't find elsewhere with less risk.

Place is a total rip off. My wife order plants in late winter. Spring planting delivery was promised, then delayed and delayed. When the first items arrived a number of the bags contained just soil. Of course they charged the credit card and now it is too late to dispute the charge. Guess it is money gone.
No response to emails.

STAY AWAY!

Ordered and received mostly dead plants. Bare root plants were just a stick with no roots. Ordered using a "replacement certificate" and the shipment was split in two. Amounts did not add up to the certificate value. Called and they kept telling me I used it all but the numbers didn't add up and they couldn't understand that. Was issued a replacement certificate for 2 more plants, ordered using that and my AmEx for the remainder. AmEx was charged but the order didn't show up on their site. Called in and the lady told me there was no order but one of the plants I ordered was no longer in my cart. Offended her horribly by using the word damn in a sentence expressing my frustration. Asked for a supervisor and he kept telling me I did something wrong when ordering. If I didn't complete the order, how did my AmEx get charged? First attempt this year at ordering plants online, now my local nursery will have ALL my business. NEVER order anything from SpringHill Nurseries or their associated companies!

Spring Hill was contacted in March of 2021 and one item was sent. The other--backordered. But it will be mailed in May of 2022. I contacted them. Lame excuses like your plant is still backordered but our staff has been so busy and Covid has been a problem. Well if my plant is backordered then they are not trying to mail it to me but can't because they are so busy. Then, I was issued a gift certificate in the amount. I ordered the plant again. May came and went. I emailed several times. I get a notice that the plant is on its way. But it doesn't show up. Finally a couple of weeks ago--it's now June of 2022 the plant arrives--dead. I was issued another replacement gift certificate whereupon I email the company and said I am exhausted dealing with this company and I want a refund. I finally got the refund. Not fun. Never again.

I will never order from them again. I placed my order early in spring. After it was too late to order elsewhere they tell me they are out of stock on one item. The next item came at the start of summer, not when you are supposed to be planting. The third item I still have not seen. Says it will come the middle of July, which is NOT when you are supposed to be planting! Never Again!

The same story happened to us. Plants not delivered and no refund after months. There are hundreds of similar stories. Is there an attorney willing take on a lawsuit? There will be hundreds to sign-on.

I ordered some hydrangeas from them in January for spring planting. The delivery time has been pushed back several times. Current estimate is end of June to mid July. Just got an advert from them for the same plant, for $10 less. When I called they said the delivery for the cheaper plant was fall. They wouldn't give me the cheaper price on my Jan. Order either. Not buying from them again.

I paid $75 for 3 Beautiful Bride Clematis plants. I bought them in early May because the website said delivery was in two weeks. By late May, I still didn't have them. I contacted them, and they finally sent me my vines, which arrived last week on June 9. Of the three vines, one arrived dead and two are nearly dead and will probably not survive. A complete waste of money. I contacted them again after the vines arrived in such bad shape, and all they'll offer me is a $25 credit to their website… no refunds. Take your business elsewhere!

I placed an order for $240 in hydrangeas in February and I was told delivery would be in February or March. It is now June and only one plant has arrived and it was extremely small. I called today and cancelled the order and the refund they are providing is $36 less than what I paid which is far less than the price of the one plant I received.
Needless to say, I will not do business with Spring Hill Nurseries again.

I recently ordered a number of ornamental grasses. They were fairly expensive, especially for what I got. They came in a plastic bag with about a tablespoon of dry potting soil in the bag with them. Most of them looked dead when I planted them, but planted them anyway. Of course, they never recovered. They did sent me some replacement plants, but they looked as bad as the first ones did. And now they are ALL dead. I will never order from here again.

I purchase $124 worth of plants, including grapes and blueberries in January 2022 with an original ship date of March. It's June now and still no plants. The shipping date was extended every time I checked the order status. These plants are for spring planting. They will not survive transplanting in the heat of summer, so I canceled the order. Dishonest of them to collect money for plants they can't supply after 6 whole months. I haven't received a refund yet either. I am livid. Please don't make the same mistake. Their business is a kiting scam.

I bought plants in March. They said they would ship around late April/ start of May. They kept pushing back the ship date. I finally canceled the order in June when my new ship date turned into late June/early July.