Spring Hill Nurseries

I placed a big order (over $100) in March and was told plants would ship in the appropriate planting season. It is now mid-May, and the plants have not shipped. Our planting season is pretty much over now! I emailed and asked what the problem was, never heard back, so I called and canceled my order, requesting a refund. I was told the plants were due to ship May 23. Too late! I would never do business with this nursery again and advise others to beware. I would give them a 0 star if that was an option!

I place the order as it showed my lemon tree will be shipped within 7-10 days- well 14 days passed and I called my order isn't even have been processed! Don't get fulled by their little better prices

I ordered a hydrangea bush as a gift for a friend the 5th if March. It was advertised as "in stock" at the time. On my receipt said it would ship when it was the correct time for my growing group in southwest MO. I was to receive an email when it shipped. I never did get a shipping notice so called yesterday. The call went to a foreign call center who finally located my order (I had the order # but it still took time). I was informed it was on back order and probably wouldn't ship til almost August; significantly past transplant time. I asked for a refund. I wonder how long it will take. I suggest you order from a reputable company and stay away from this one.

On April 1st I placed an order, that said all of the plants I wanted were available, but then I saw that the shipping date was not until May 2nd. I was a little disappointed about that but thought maybe it was because of the weather. On May 4th I decided to check tracking to find out when it would arrive. The date got pushed back until May 22nd. I called to complain and ask why if the items were available was the date pushed back? She said because of the planting date in my area. Which was bull because I already had dahlias up and growing that I had also ordered from another company on April 1st. When I said I wanted to cancel my order she said they would put a rush on it. Three days later a box arrived on my doorstep, but when I opened it there was only 1 dahlia in the box that was supposed to have more dahlias and other plants. I just noticed on the invoice that all of the other plants would arrive by May 31. I just called and they said it is now pushed back until June 7th. My other dahlias will have set blossoms by now. I had hoped this might be a new go to place to buy online plants, but this is ridiculous.

Most of my plants came very early, well before I could get outside to plant them. Most were dead or dying. I have requested a refund 7x now and I just keep getting the run around. Totally pathetic, waste of money. I tried to add a picture of 3 dead perinial sunflowers but the pic is too big... they were less than 3 inches, about as thick as a charging cord for your phone and very crispy dead.

I placed an order on 3/21/22 it is now 4/30/22 and I still don't have my plants. The ship date keeps moving forward, it was two weeks, then a month, now another month! I placed an order with Wayside Nursery and received my plants in two days. When I tried to cancel my order I was told that it is not possible to do so. I am totally fed up with this company. Beware!

Did not ship product. I ordered to hardy perennials on December 29th 2021 for Zones 7a. Per the company's website orders to this zone shipments were to start in February. April 29th, after numerous attempts to communicate with the company I got an email stating that the company did not have the product and as a result would not ship until potentially the end of May. Meanwhile, in that zip code, local stores are selling full plants to be planted immediately. This is clearly a "Take Their Money" plan as they did not have secured product and did not deliver the products that they never had in stock. There is no reason to purchase from this company.

I placed an order in in early March. They're website said delivery would be end of March beginning of April. It's the end of April and I've received nothing. I called to get an update now being told delivery some time in June. No apologies, no concern, etc from their end.
I cancelled the order there are far better companies to buy from.

Ordered $65.00 worth of plants. They spent a week traveling all around me in a FedEx truck. One had nothing but dirt, one had one dead root system in dried dirt and the 3rd was half dead. Will never order from them again

Make sure when you order you indicate the catalog number. It's not enough to go by what is indicated when you place your order. I ordered four miniature delphinium plants at $9.99 each, on sale. What I received were two plants at $20.00 each, full price.
Call customer service and was told I didn't put the catalog number on my order. Although the nursery was having at nursery wide 50% off sale until April 13th, they would not honor it. Offered to pay for shipping if they would send out two additional plants. Nope!
This was my first and my last order with these people.
As I said, BUYERS BEWARE!

I order trees last spring (4/21 & 5/21) Seven of the ten trees died, mainly due to very late slow shipping. I called to have them replace in 8/21 and was told, even though they had the trees, I could not get replacement until spring and that they would issue a "replacement certificate" even though I told her I didn't want a credit certificate. She told me to call in Feb/Mar of '22 and have the certificates cancelled and have the trees replaced. I called 3/22 and was told I would have to reorder using the "replacement certificate" credit. I could not have the trees replaced and the certificates could not be cancelled. As much as it sounds reasonable the certificates do not refund shipping, meaning a reorder with the certificates will mean paying shipping again.
SpringHill use to be a good reputable company, not anymore. They're shipping very poor nursery stock and you're stuck to have to order from them again if you have any hopes of retrieving any of your money. My tree order was $178.63 plus shipping.

Received frozen clematis plants. Plants arrived with black frozen foliage. They were shipped FedExp but it took nearly two weeks to arrive. Plants were small and not strong enough to survive two weeks in a dark uninsulated box with exposure to February temperatures. Shipped too early. Needed to be shipped in March/April for our zone. Reached customer service by phone. They are sending a replacement at NC. Recommend calling rather than filling out their form and waiting for a reply. The phone representative was great.

I should have red the reviews on this place first before ordering. I ordered in Jan 2022 and another order both orders totaled around 268.00 several difference plants. First e mail all backordered, second third e mail will not be shipped until April? I was able to cancel a part of the order for 29.00 some olive trees that were not going to be shipped until May 2022. They take the money out of your account then say backordered. I am still awaiting a refund. Nothing yet, I have filed a dispute with my bank, everytime you call you get a call center out of the USA and they know nothing about your order. I also contacted the BBB of Ohio and they have several hundred complaints. They also own Gardens Alive nd Gurneys Nursery do not purchase from them.

The guarantee is a lie. An order of 28 lilac bulbs last spring got lost by FedEx during sub-freezing weather and arrived looking horrible. Customer service said to wait 2-4 weeks for them to reanimate, then 3-5 weeks, then 4-6 weeks, then stopped responding when I said I wanted replacements because most were obviously dead or stunted. This company is run by thieves.

I ordered several plants in early-September to plant this fall. Spring Hill supposedly ships items when it is planting time for the particular plant. My shipment was supposed to arrive by 10/9. It is now 10/26 and I just received a shipping notice with only part of my order. The rest will be shipping by mid-November. Some of the items I ordered were out of stock before they shipped, and now it is too late to order them from another nursery.

Last spring, I ordered three hydrangeas. What arrived, after a couple of weeks, were three little sticks with tiny roots in a little loose potting soil or dirt. I also ordered a bag of fertilizer tablets, and I planted the three hydrangea in prepared soil with the fertilizer as instructed. I watered and waited. One of the plants sent out shoots. Then another one sent out one pale shoot. The third one never showed any sign of life. After a couple of weeks, the second one died. The third one struggled on. I watered every few days as needed. But by summer's end, it, too, looked dead. The company finally responded to my several complaints by sending me a coupon of one replacement plant. Over $100 spent on nothing! Don't order from them. Go to a nursery near you and buy a plant that will live.